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January 2024 by Nathan Lincoln
My wife, mother in law, and I have all been to Haley to look at various vehicles. Unfortunately none of them have worked out but it hasn't been because of the service or the pricing which was all excellent. I'd like to give a shout out to Avery who went above and beyond for all of us, was very responsive and professional, and great to work with. We look forward to coming back when the new Land Cruisers start hitting the ground!
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January 2024 by X. Natasha Lindeback
Had such a positive experience with everyone I encountered here especially Brooke. She was great at communicating and reaching out(just the right amount).This was my third time buying a new car (first time from Toyota) and this was by far the best experience.At another dealership (several years ago) they tried to low ball me on my trade in, pressure me to get the maintenance package and ran my credit without permission (I already had financing).What a difference this experience was. First, on my trade in I was offered what I expected after looking at KBB and using the trade in tool on the Haley Toyota website. Second, they didn’t try to get me to use Toyota financing when I told them the terms I got from my credit union. Finally, after the spiel about all the maintenance packages when I said no my choice was respected and I wasn’t pushed further.My dog and I are quite happy with this purchase and we are looking forward to many years of adventure in it.
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January 2024 by Josh Spacek
Dani Pillar was very helpful and made buying a car a stress free experience for me. I recommend anybody that wants to browse or buy get in touch with her. She was not pushy and was very knowledgeable. She made sure I understood all of my options and answered all of my questions with an impressive depth of knowledge.
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January 2024 by Kelly Jeminey
Siroos was such amazing help with us finally finding the perfect car. He made us feel so welcomed rather than dealerships that are all about business. Thank you so much for your help today!
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December 2023 by Jessica Cortes
I got my New Car today, and Siroos was such a big help. He made sure I had a good understanding of how everything works. He provided great communication and customer quality. Thank you so much, and I highly recommend this Toyota location!!
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December 2023 by David Funk
We had the very best experience with Siroos Tale today on the purchase of our new truck! From the beginning, Siroos was not only knowledgeable and professional, but he patiently worked with us to find just the right vehicle, and answered all of our questions. The sales process was seamless and he was so pleasant to work with.Additionally, Nabeel (finance manager) was equally friendly, knowledgeable, professional, and very kind.We felt that they were so sincere in every way, assisting us with this purchase.We went in expecting a normal, typical experience, but we left feeling like we had just met two new friends.The experience was 10/10, and I will *Highly* recommend them to my friends and colleagues.Thank you so much! I appreciate you!
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December 2023 by Katina Winn
This is my second experience with Haley Toyota, both times I had the pleasure of having Jerry Royall as my salesman, I would highly recommend Jerry to anyone wanting or needing a vehicle, he was awesome and walked me through the whole process, everything went smooth and I didn't have to spend all day at the dealership. Thanks again Jerry!
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November 2023 by Ruiming Hou
Got Highlander for my nephew this month.Can’t believe our family has been staying so long with Haley’s Toyota.Back on year 2000, in celebrating my first daughter’s birth. We bought our first Toyota, and it was from Haley’s which at that time on Midlothian Turnpike. Our whole family enjoyed every moment when we on the blue Sienna. And after that we had couples Corona,Highlander,Prius,Rav4,and Landcruise , they all from our trusted Haley’s Toyota.Our family enjoyed every time’s purchases and enjoyed every milestone’s when we got a new car. Even today,after running 20 years successful family owned restaurant business . Lots of our friends asked we can offer other cars why stay Toyota? We answered “we love Toyota and Haley has it.”Thank you Haley’s, you guys are amazing.
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October 2023 by Michelle Hardenburgh
AWESOME!!!! I can not say enough about Haley Toyota of Richmond. I brought a car 4 months ago and every month it was in the shop for something. It was a used car but only 3 yrs old. But no matter what the problem was Marc the service gentlemen was there to help me. But I can say the last time was the last time for me. I spoke to the sale manager Carmine who will go so far out of his way to help you. I found another car and he was really doubtful about getting me in this car. Well, he did it. And less months. I drove off with my new vehicle. They will go so far out their way to help you. They was never nasty to me they treated me like I was a new customer every time I came in. I cant say enough about Haley. I will be looking for my new car in the future here with Haley. Thank you to everyone at Haley Toyota of Richmond you guys are awesome.
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October 2023 by Heather Sturgill
I had an amazing buying experience with Katie Byram at Haley. I bought a 2023 4 runner as a surprise birthday gift for my wife and Katie couldn’t have been more helpful up until the last minute and making sure the delivery happened flawlessly on her actual birthday with the color and options she wanted! She was responsive even when I asked a million questions a day. We bought the truck in June and she is still being helpful today helping us navigate maintenance appointments and with any questions that come up! I highly recommend Haley and Katie for your new or used car purchases in the future! Thanks for all of your excellent service and assistance Katie!
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October 2023 by Erik Vinson
My fiance and I worked with Brooke at Haley to get the exact car we wanted. Brooke was incredibly professional and helpful in our car buying experience. Being a first time car buyer, she was able to guide us through the process with ease and make sure we knew exactly what we were getting. She was incredibly helpful, very honest and informative. I would suggest all my friends go see Brooke at Haley. Thanks again Brooke and the Haley team.
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October 2023 by Monica B.
RACIST POINT PERIOD! Doug Patterson, Austin Taylor, Marco Porto and Shayna Temple. Gave me the worst service EVER. Doug Patterson said well I pulled the cameras, for what he was sitting up front when I was on purposely ignored I was only acknowledged when It was time forpayment. Austin had NO interactions with me only by text even when my car was ready.Austin had plenty of time to have a full blown conversation with his family members in the waiting room. I asked Marco could he help me he wouldn't answer me I asked him again he states am busy. Shayna was on the phone looked right at me never said some one will be with you in a moment. So I finally see Austin for the first time since I gave him the keys to my car to check me in Austin only communicated with me through text. I called spoke with Doug he immediately took their sides. I asked Doug to call me back once he speaks withthenviso Doug calls me back at 4:14 stated that he pulled the cameras. so I asked him why would you pull up the cameras when you're already sitting up front Doug stated he was up front the whole time. So my question is as a manager if you were upfront the whole time why didn't you step up and say MissBerryman can I help you so this says a lot about the Customer Service and management @ Haley Toyota 3600 LonasParkway Midlothian Va 23112. So I askedDoug do you think was treated fairly and nicely he says I quote you could've been treated a little bit better. Doug blew me off as Whatever either you come back or you don't and that's how I feel about it.. I was actually walking around outside because Wanted to get another car so a BMW and an Acura that I was looking at I was gonna wanted to buy now I wouldn't buy a dog bowl from Haley Toyota. One thing I can say they all got each other back that's one thing I can say. From head of corporate all the way down. Listen, I've been going to a Haley for years this has never happened to me. This was new for me I know how I was treated, no matter how they try to downplay it they know it to. Only thing that I regret is that I spent my money there that day I should've went somewhere else.
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September 2023 by Fred Bower
I had the pleasure of working with Trevor Meyers on warranty service issue. Trevor could not have been any nicer or more patient. It’s a 30 mile 30 minute trip but worth it to deal with someone like Trevor. I noticed that other service writers were also attentive to customer care. Service after the sale is important! Trevor epitomizes that value.
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September 2023 by Judith McCartney
We drove by Haley Toyota just to look. I’ve always been a Honda person and it’s been years since I’ve owned a Toyota. Charles Bradley met us and we chatted for a while in the parking lot. We told him we were not buying but just out wasting time after having just had lunch. Charles stayed and chatted anyway. Did I mention it was 90°+ outside. I fell in love with a Highlander that was on the lot and Charles made it happen. No high pressure sales tactics, just laid-back conversation. He asked if we wanted to test drive it and I wasn’t sure I did. No problem. He wasn’t pushing me to do what I didn’t want to do.My husband and I decided to test drive it. Wow what a car it is!! We decided to see if they could do what we wanted. We walked in and imagine my surprise when we saw Mike Revel. I’ve dealt with Mike at another dealership, and he’s always been fair and trustworthy with each of my transactions. This time was no different. We decided to purchase the car and met with Greg in finance. He was upfront and easy-going as well. Again, NO PRESSURE!We got the environmental package on the car and had to bring the car back. Charles met us there, checked the vehicle in for us, kept us posted on status/time to finish, and even installed the cargo mat and cargo shade I bought from the parts department that day. Again, it was about 95° outside while he was doing this. He didn’t have to do any of it as the sale was already made. Haley Toyota has earned my business. If you’re in the market for a car, I highly recommend you check them out.
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September 2023 by Dereq Gregory
From the very beginning of my car buying experience Olivia was amazing. She was incredibly helpful, answered the 1000’s of questions I had , and always responded in a timely manner. She did everything in her power to make sure that I got exactly what I wanted at the best price. And that is why I drove all the way from Little Rock Arkansas to Richmond Virginia just to work with her. Forever grateful for her!
