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October 2023 by Yasmin P
I been going here for almost 2 years now with Katie ? she never fails!!! Shop is very clean and all ladies are so nice and make you feel comfortable! ?(Dip on natural nail)
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October 2023 by Doris Roberts
This is the best nail salon in the area! The appointments are always on time and Melanie is the absolute Best nail tech.Services: Nail art
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October 2023 by Robin Gough
Horrible experience. Water was cold. I asked for water to be warmer. Did not warm water. Neck warmer was cold. Asked for that to be warm. She took it to back room and never brought it back. Nail tech could not find polish color. Asked for a flower design. Nail tech could not paint a flower. Made a design out of lines and did not put nail polish or French tip on nail with design. My friend got a pedicure and had same experience with water being cold. Technician dug at nail until it started bleeding. Shouldn’t have paid but after numerous issues I was done. 240.00 later between the two of us including tip and gel polish started to chip within hours. Owner wasn’t there to discuss. Will not be going back. Gave 2 stars only because the massage was good.
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October 2023 by christie williams
Love coming here due to the convenience of the location. However, I have not been pleased with the quality of work lately. It seems overpriced compared to other nail salons and the price always fluctuates for the same services. Just isn’t the same, quality of work doesn’t equal the price.Services: Nail extensions
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August 2023 by Jean
Cindy gave me the best pedicure and Manicure I have ever had!!! Thank you Cindy!
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May 2023 by Tamara King
The technician working on my nails did a nice job. She should not wax eyebrows. Although I was offered a correction to the service, I was afraid that this same tecnician would make them look worse and possibly take off too much hair. Although I showed two other technicians my eyebrows, they insisted that the person who originally did a poor job attempt to fix the issue instead of taking the opportunity to teach that technician how to improve her skills waxing brows and satisfy a long standing customer. The people here offer mediocre service now and I have been a client for many years, since they opened. It did not used to be this way. If they do not focus on excellence, Grand Nail and Spa on Rittenhouse will lose customers.
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April 2023 by Kim Grammer
I was taken right back, and my nails were done with great care. The only drawback that I found was that I didn't see any services or prices posted.
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February 2023 by lorey bowles
One of the worst experiences I’ve ever had. The nail tech was rude, cut my finger and was rushing.I will never go back here.Service: Manicure
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October 2022 by Ashley Renee
Kim does amazing pedicures! She is thorough and doesn’t rush. Lee did a great job on my acrylic set and was gentle as to not burn me with the file.Services: Acrylic nails
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September 2022 by Ebo291
This is my go to nail salon and I usually see Lee. My issue are the chairs. Almost every chair I'm seated is is either noisy or broken. Please service your massage chairs. People come to relax while getting a pedi, not the case when the chairs aren't working properly. The Manager needs to fix this issue.Service: Pedicure
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September 2022 by Michelle B.
I will start off that the 2 gals that did our spa day were amazing, kind and took their time. Lisa and Kim. This was my second time at this place having been about 2 months prior with my sister for pedicures. We did upgraded pedicures then and it was a great experience. Fast forward to my recent visit with my 16yr old granddaughter. We went for pedicures and manicure and full set of acrylic for granddaughter. When we got there, without appointments I knew we were going to have to wait, which was fine cause we were not in a rush. It was busy and they had us pick out a color and put us in chairs. About 35mins later they filled up our tubs brought my gd a heated neck wrap and then they started my granddaughter first, I waited long enough the water in my foot tub started cooling off. Then they couldn't figure out who was going to do me. It had slowed down considerably by the time they started on me. Had one lady start on my manicure and no one was working on my pedicure. One girl was going to start but was fussed at and was told no. The girl working on my manicure was told apparently the other lady across from me was waiting on manicure first. It was kinda crazy. Never got a neck pillow until I had to ask for it about 1/2 thru my pedi. The nice lady doing my manicure ended up doing my pedicure also. My granddaughter got a full set of basic acrylic nails and apparently the polish she picked out was a Gel polish. It was very confusing on polish, I just settled for a clear polish to elevate any more craziness. I tipped my girl and both gals that worked on granddaughter and went to pay. It was almost $200. Which I didn't really do the math until later that night. I called the next day asking what acrylic with gel polish was and she said $65 . I said your menu said $35 and up, so the gel cost 30 additional? Plus it says full set dip. She didn't have dip. She said it depends on how long the nails were. I am amazed that I can get basic full set at other salons for like $35 no upcharge on polish choice. The whole experience was the opposite of what I had experienced before. I will not be going back cause the ring up was completely overpriced and I still believe I was over charged. Two upcharge pedis a basic mani and one set should not have cost me $195.00 plus $45 in tips and mass confusion getting my services done having me soak my feet for 35mins and having to refill my tub cause the water was cooled off and no neck pillow. Overpriced and not spa like experience I had previously. 2 stars cause the 2 gals working on us were wonderful.
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September 2022 by Glass Family
I just left without service. They sat me immediately and then left me in the pedicure chair for 30 minutes. I don't mind this if they are busy, but there were 4 or 5 employees doing nothing. One was even laid out in the pedicure chair watching a show on her phone. An older employee told her to go clean something and she just made a face and stayed laying there. 2 other employees came back to ask what kind of pedicure I wanted because I'd been sitting there so long, but the tech never came back to do them. After 30 minutes of waiting, I got up and left.
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August 2022 by Crystal B.
I hate leaving bad reviews but others need to know. My first time there and all seems well. I walk in and someone automatically says “pick your color” I say “I’m getting a French manicure” she asks me to sit down. I sit down and the receptionist I’m guessing puts on foil to remove old nails which is normal. BUT… Let me tell you I waited there with foil on my nails for an hour….. When they finally got to me they rushed through the whole thing and did a terrible job. My gel was old and went on clumpy and nail tech didn’t seem to care and kept going. The whole time other ladies were sitting as well for over an hour with foil on their fingers. More people kept coming in and they repeatedly said pick your color, sit down. Never once did they say they were too busy, understaffed etc… I don’t know. However, all these people waiting for hours!? I feel like honesty goes a long way. If your busy, say so. I would rather come back when you can do a good job instead of waiting and you guys doing a rush job trying to get to everyone. I went to another nail salon a few weeks later and even they said my gel manicure looked awful. Not sure if this is how it is always been or just a bad day but for me being a new customer it didn't leave me wanting to come back.Service: Gel manicures
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August 2022 by Melissa Deal
So my bestie and I came for mother's day gifts from her hubby.. I must say I am fully impressed! This place is not only beautiful. But you are treated like a queen here! I love the pampering and the fresh fruit. Everything was so wonderful! The music the massage chairs. But the staff is the real draw here. They have just superb people who do an amazing job! I will definitely come back! Don't forget to tip!!Service: Pedicure
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July 2022 by Catherine S.
I came for a pedicure and had an event that night so I asked if I could add on lower leg and bikini wax- which was on their service menu. I should have known by what a long and confusing time the staff had figuring out who was going to help me with this that it was a bad idea. They completely burned my bikini area (thank god I didn't get a Brazilian...) and towards the end I realized she was double dipping the wooden spoon used for wax application into the communal wax container. So unsanitary and unsafe. Please dont come here for a wax (my pedicure is completely smudged too but that was the least of my worries.)
