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March 2024 by Karen Potter
They're very honest and very reliable.
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March 2024 by Kelli Hanaway
The customer service was very nice and they did a good job. The store is very busy so I may use a different location as we have a few in the area. Overall I was very happy with the service!
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February 2024 by Richard
All team members where polite, informative, and quick to provide service
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February 2024 by paul bradley
Called on short notice because I noticed my daughter’s rear tires were almost bald and were unsafe. The staff fit me in on a busy Saturday and completed the work in really good time. Sales staff was extremely courteous and helpful when interacting with me both over the phone and while at the shop. Great experience. Will be back!
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February 2024 by Erica Castro
Amazing customer service! Car troubles on a roadtrip and they worked so efficiently and were so understanding and helpful!Phillip and Camden are absolutely life savers and I can’t say enough about how awesome they are!
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February 2024 by Caroline Byers
Accessibly and easy to schedule online and quickly! Patched my tire -Reasonable price.
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February 2024 by Lana Erickson
Courtious and professional staff. Things done right the first time.
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January 2024 by Bernadette Reilly
Barry who is the manager at this Firestone is great! Always works with you on getting the car in and getting it done as quickly as possible. Never have issues with their service.
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January 2024 by Pastor Duncan
Mr. Barry and Ms. Camden were incredible from a customer service standpoint - 2 of the best I have seen - great experience - car repaired well also in a timely and professional manner - diagnosed the problem efficiently- great service all around - 5 star, in Christ - John 3:16 - Pastor Duncan - thank you all! - Happy New Year and a Merry Christmas season overall!!!
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December 2023 by Vlayer6
Absolutely awful experience. Scheduled an appointment a month prior for 1pm for an oil change and a tire rotation and was told we would be able to get the car back at 4pm. We called at 4pm to check on the status and they said they hadn't even started working on the car and it would be gotten back to us at 6pm. We called again at 6pm and they said the car was just rolled into the shop. We eventually got the car back at 6:45pm, right before they close. A 45 minute job taking more than 5 hours is absurd. I understand mistakes happen but this level of service and communication was abysmal.
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December 2023 by Fredy Jurkowitsch
Barry has been consistent and open with the service he's given me for a long time now.
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December 2023 by Carmen Wicker
Great shop. Honest people that know what they’re doing and look out for me on savings for the work I get done. Highly recommend
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December 2023 by marie midlothian
i have continued to bring my cars to the Firestone at the Midlo location over the years for multiple reasons. Primarily it's because the staff there is courteous, respectful, knowledgeable and helpful.
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December 2023 by Dany Stuart
I have been a Firestone customer for years and here in Midlothian I have found what you can find in few places and that is honesty. I recommend them for the care of your vehicle. Tim is one of the best.
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October 2023 by Ryan Burgwin
Pulled in 30 minutes before closing with a sudden nail in tire. Tim took good care of me and patched me up despite staying passed closing time. Been using this shop for over a decade and they are highly ethical, honest and competent.
