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November 2023 by David Younce
Suspicious items brought up during routine inspection. A lot of the items were either not truly needed or not needing inspection. Each time there was an “issue” with the tires including nails in recently purchased tires or “wires” showing that looked like someone took a box cutter to it. I absolutely do not trust them.$991 for break pads, and all the other “issues”.
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November 2023 by Mark P.
Can't give 0 Stars.Deceptive business practices. They prey on young adults; really anyone who doesn't understand the mechanics of a vehicle.They sheered off the head of the bolt on the "Lower Control Arm" while replacing a recommended bushing.All they needed to do was drill out the rest of the bolt. Their solution was to purchase a new lower control arm which already has the bushing they were replacing.We came there for an alinement. Then they said the bushing needed replacement and the cost would be ~$500. Then an hour later he sheered off the bolt and the cost was now ~$1300. They charge for the bushing replacement ($500) and then the full cost of replacing the lower control arm($800). The bushings come on the new control arm which cost $100 for the entire part from an auto store. We filed a claim with our insurance and had it towed on a flatbed to the Subaru dealership.We were cordial but the mechanic got defensive and cussed us out twice when we had to interact to get the car and keys.
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September 2023 by Thomas Pat Rohan
Bought a new set of tires here. Great friendly staff. Service mechanics are very knowledgeable.
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September 2023 by David S
Overall, a good experience here. I dropped my car one evening for an state inspection to be completed the next day. I received an email around 7a the next morning showing the work order # so I knew that the car was at least in queue. I finally heard back from them around 3p and was told that it didn't pass inspection and would need to be kept until the next day. I did put me in a bind, but I can't blame them because my car wasn't the only one they had to look at. The repairs were made the next day and the car was ready for pickup as promised. Everyone I spoke with and encountered in the shop was very friendly.
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September 2023 by aaron hutchison
Drop car off at 7 AM was told they would be able to perform a state inspection today, at 230 pm I received a call to inform me they were unable due to being overwhelmed. I was very confused on the situation. If you would have explained you were backed up at 7am I would have took it somewhere else. It pays to be straight forward with your customers. Full of disappointment
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September 2023 by Mary Garcia
Great costomer service everytime I go ,very helpful great location ,great environment, and very knowledgeable and professional thank you firestone
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July 2023 by Melissa Deal
Great people and amazing quality of service! Make them your regular one stop shop
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July 2023 by Courtney Rafter
They are really nice and really helpful. Only reason I can't give 5 stars is they aren't equipped to really deal with hybrids (which with how many are changing to hybrid and electric I think that isn't really an acceptable excuse anymore).
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July 2023 by Ricardo Besil
Excellent customer service fast and friendly thanksServices: Tires
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June 2023 by Patrick Stewart
Excellent reliable service with reasonable prices
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June 2023 by Anne Binder
Everyone is so nice here! They did a great job!
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June 2023 by Abdul AlQassab
Our car broke near them, they are really helpful and friendly
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May 2023 by Paul Cook
Called ahead last week to have service done to my car. I dropped my car off at 9:15 in the morning and told them I did not need it back until close to closing so they could take their time and get it done. Well I called at 5:30 and was put on hold to be told they didn’t get to it and will be next week. I informed them the first problem is that I set this appointment last week, problem two is I have you all day with it and problem three is I had to call to be told it wouldn’t be until next week. I am in the service industry and the customer should never have to call and get bad news, you should’ve called to inform me about this issue and we could’ve figured something out. They blamed staffing. I told them that their staffing issues aren’t my issues as a consumer. That’s an internal problem for you and you should’ve called me and figured it out between 9:15 & 5:30.
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April 2023 by Gary Stevens
This is a wonderful Firestone location. I live in Sandston Virginia but drive here anytime I need my vehicle serviced. Ask for April she is fantastic!
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April 2023 by jami vow
Love April she is great and never had a problem with my service
