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May 2020 by john clark
I know it's hard for this bank to keep good employees long term, but the customer service is terrible, especially from management.
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December 2019 by Cassy L.
Horrible customer service, especially beware of Jeff, they clearly descrimate against people who live check to check. I think I have only ever left one review of a a business on here so trust me when I say that I took the time to write this STAY AWAY and find a different bank.
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August 2019 by Bob D.
Be where of this bank I gave you a five star rating because it is in most stores that you can give for failure of a horrible situation with this bank is out.I advise them several weeks ago that a large wire transfer was coming in it did not it was delayed. When do you want to do the branch to make a wire transfer and they cancel my account because they thought I was too much of a risk and thought I was a scam. Tuesday the next day the wire transfer came in he was denied by the bank because they close my account out. That wire transfer was for a legitimate $80,000. They lost. And I had to go to Canada fly there on my own money to the branch I advise them several weeks ago that a large wire transfer was coming in he did not it was delayed. When do you want to do the branch to make a wire transfer and they cancel my count because they thought I was too much of a risk and that I was a scam. Tuesday the next day the wire transfer came in he was denied by the bank because they close my account out. That word transfer was for legitimate $80,000. They lost. And I had to go to Canada while they're on my own money to the branch that was sending the money to try to change the account status. Now I have no way to get the money to any bank. Now I have to find another bank I like small banks.They were very disrespectful at the bank they tried to pamper me tell me I was being scammed and he was so unprofessional they are scared the bank does not have much money to operate on one of the banking procedure is really falsified. I'm contacting the FDIC I'm getting proof at the moment do you turn it over to the Lawyer to sue them. I never have heard of a bank operating the way they do they said we can't except that much money because if something went wrong it would destroy the bank and the bank is said he would be responsible and he will lose his job. They have no faith and nothing they are scared they are skeptical on everything. If they don't like you for whatever reason they will close your account and it will Be close without any notice. This is a very bad bank to have any expenses win because they missed lead you did nice at the beginning and it doesn't take much for them to have action against you because they don't like something. Do not bank here do not bank here you will be a victim at some point in time from their unlawful procedures. There are the banks more branches and those banks have more money as support be close without any notice. This is a very bad bank to have any expenses with because they miss lead you nice at the beginning and it doesn't take much for them to have action against you because I don't like something. Do not bank here do not bank here you will be a victim at some point in time from their unlawful procedures. There are the banks more branches and those thanks of been around a long time and no proper procedures. Now watch out again you will become a victim if you try to get a Account at this branch bank I may have been a little harsh On a struggling bank. I guess time will tell on the longevity on how they will make it. It is very obvious that there is a Lotta negativity on their operations and how they treat their customers. Good luck doing those struggling existence. They may make it but not with me never ever again.Atler my lesson
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January 2018 by Kenny Oriole
I used Essex banks for a truck loan as well as my regular banking, they're staff was very helpful during the loan process getting all the paperwork done prior to my arrival to make the closing as fast as possible! Great bank and great people to do business with
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November 2017 by Deborah C.
I used to use the Winterfield branch but it is out of the way for me so I switched to the Bon Air branch. This is a great bank and serve their customers very well. I have never been nickeled and dimed and have always had great service. i do miss the prior branch manager Aubrey Cautrell?......but other than that I am totally satisfied and I do not say that about many establishments.
