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August 2024 by Curtis Cross
By for the worst CVS I’ve been to. And being in the military, I’ve been to a lot. 50 min wait for a prescription after telling me it’s a 20 min wait is ridiculous!
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August 2024 by Michael Cedor
Horribly ran CVS. Unprofessional “pharmacists” and/or Pharm Techs. They look unkempt and like they rolled out of bed or off the street and haven’t shaved in 8 months. Drive through always broken. Have to repeat a 5 letter last name repeatedly because they don’t listen at all. Do yourself a favor and just go to Publix to get your medication filled.
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August 2024 by Katie McWilliam
Pharmacy phone # does not have a prompt to speak to pharmacist for questions, the drive thru is “broken” all the time, and they do not text you when a prescription is ready.
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July 2024 by Donna McRae-Jones
Shopping experience today was great and efficient with the assistance of the pharmacist team member in selecting the proper knee brace.
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May 2024 by Drew Murphy
Called the pharmacy with a question concerning my prescription. Unable to get an employee on the phone tree. Eventually, I used the provider's option to get in touch with someone. Phone was answered, and rather than transfer me to the correct extension, I was hung up on. If a customer has a question that is not specifically offered by the automated phone tree, there is no one there willing or able to assist you.
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February 2024 by Deadranger27
I had a great experience I understand that we are all people and mistakes can happen but majority of them are the insurances fault, asking for a PA (prior Authorization) even though my doctor sent it over. The nice gentleman was on the phone with my insurance getting it worked out while doing other tasks very impressive multi tasking I might add. The drive thru lane was open every time I've gone here and the service has been exceptional every time a little long of a Que but they let you know "the drive thru is for convenience not for speed" which I think a lot of people don't understand if it's raining or you have issues walking that's what drive thru is for; not having the technician run around and doing everything in seconds.A few notes I've noticed 5pm on most days is busy as it's when everyone gets off work. 1:30-2pm is the mandatory closing time as the people who work don't have any other time to take a break I've never seen any of them who work retail! Mind you take breaks the mandatory thing you can expect at every other work place.Other then that they don't set the prices I've seen a lot of people compile about the prices here on the reviews but guys they are techs and pharmacists they don't set the price on the drugs if you can find medication elsewhere cheaper go for it CVS just happens to be where most people are forced to go to get pills due to their insurance.
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February 2024 by Haley Brown
I spoke with a lady on the phone from the pharmacy tonight about my prescription cost and she was so rude and GHETTO. Do better CVS, and interview individuals a little harder next time.
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January 2024 by Erica James
Horrible customer service in PHARMACY DEPARTMENT THEY NEED TO BE SHUT DOWN.
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October 2023 by john obrion
We are so impressed with Pharmacist Vishala ShahShe has handled our vaccines (flu and COVID ) on at least 2 occasions.Alway friendly,very knowledgeable AND pain free injections ?CVS is fortunate to have her .
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October 2023 by DJ Morey
Horrible customer service.
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October 2023 by Stacey Ellis
So I have mostly had ok experiences but the types of mistakes they make are not acceptable for medication, and their non-insurance prices are wildly high. There was an unexpected insurance issue on my antidepressant. I would have loved a call before I drove there but no one told me. Their price is $5/pill whereas a different pharmacy would be ~$1/pill without insurance. They sold me 7 pills so I had time to work it out with insurance. I called a few days later. They hadn’t communicated with insurance and also had changed my Rx in the system from the intended 90 pills with 0 refills to 7 pills with 12 refills, so no matter what I do, they won’t let me buy more than 7 at a time once per week for the next 12 weeks. It doesn’t matter that the original Rx was supposed to be 90 all at once. They won’t fix it. This is the 4th time a CVS has messed up my antidepressant in their system. That’s dangerous. The pharmacist seemed competent so I have to believe it’s the computer software being difficult to manage. I’ve Called my doc and they are sending a new Rx to a local pharmacy. Never again with CVS.
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September 2023 by Sydney gronboldt
Absolutely horrible service super condescending and rude pharmacy techs. Waited 4 days for a simple RX fill
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August 2023 by NYC2VAMami NYC2VAMami
Always a blast!
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August 2023 by Charles Gulley
Sum it up....Misleading, deceitful, unprofessional. Disappointing
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August 2023 by Laura Bass
Wish they had a fraction of a star for a rating- pharmacy is horrible with people who may (or may not) have a pulse and definitely no ability to provide customer service. Drive thru shut down due to staffing shortage (that’s been a while now). Today went in the store and Asked about the price of an Epi pen brand equivalent and person told me they couldn’t tell me without a prescription. I got a bit irritated and responded “you can’t tell me without a prescription??” In her next breath she told me the information I was looking for- I responded “That’s all I asked.” She proceeded to mumble under her breath something about me getting smart with her…looks like we are any-pharmacy-that-is-not-CVS bound.
