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December 2023 by Morgan T.
Customer Service didn't help us and they didn't know why their own Primo machine was broken.
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December 2023 by Stephen W.
Today is my first day here and I loved it. This is one of those Super Krogers that I think is meant to compete with Wegmans. They have a bar area, a Starbucks, and nothing was out of stock. My family usually shops at a smaller Kroger for the comfort aspect, but lately they've been slacking on expired products. Glad to see that's not an issue here! Will definitely keep coming!
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August 2023 by Bill N.
They post signs all over the place claiming "low prices" when in fact their prices are higher than most grocers in the Midlothian area. I guess if you keep telling people a lye they may believe you.
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April 2023 by Julia G.
lLive Kroger'. Have used pick up and gone into store. clean abd nice people.
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March 2023 by Laurie P.
Went to bakery department to pick up something I had ordered. 2 employees at bakery. One seemed to be instructing the other. They both ignored me. (Also there were 3 men standing nearby who seemed to be managers and they did not offer to help or suggest one of the others help me.) after awhile I just picked up something from the shelf. (We have had similar experiences at the Kroger bakery twice before. It's stressful to require their help at the bakery.) (is it the same bad employee or do they have a bunch of bad bakery employees?)There were employees stocking all over the store, blocking items. Only one offered to back up or move over (and I think that was not a store employee but a vendor stocking shelves.
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November 2022 by Daryl M.
I've never felt strongly enough about a grocery store to write a review but the time has come. Whenever I come to this Kroger I leave in a horrible mood. This morning I went in and asked a woman wearing a Kroger tag and vest a question about where to find an item. Well stupid me! She scolded me because she's "shopping" and I should ask the lady behind the bakery. They also have the tendency of opening just one check out lane on Saturday mornings which is also another great way to start the day, waiting for ten carts of groceries before your turn. I'd rather go literally anywhere else for groceries. I know Kroger isn't Wegmans but I'd expect it to be a notch above Walmart.
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September 2022 by Nancy B.
The cafe area behind the Starbucks is very dirty. It looks like it hasn't been cleaned in a long time. Not a very enjoyable place to sit and drink a cup of coffee or eat lunch. Really gross unfortunately.
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January 2022 by Don S.
It is very shameful that this store flies an American flag that is ripped and torn in such a manner. If such poor attention is given to something as important as our nation's colors, then what other things is this store not paying attention to?
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December 2021 by Frank L.
The new guys have slowly improved the service, wines and beer offerings. We really enjoy the K-bar with the changes.
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December 2021 by Kristyn A.
This used be a great location. Now there are never any lines open and if you have to check yourself out it freaks if you have too many items. The service levels have greatly suffered lately too. Guess I'm going to have to find a new place to shop.
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November 2021 by Pete A.
This place is a mess. They layout makes no sense, the split aisle make getting in an out impossible, you have to triple check everything you grab because of items either rotten or near expiration, they don't staff enough so lines are forever due to 2 registers being open, they also choose to stock during rush hour making it even harder to get around the store and more then half the produce plastic bags were empty I get why there is a Publix right next door now
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June 2021 by James E.
Although previous visits have been pleasant the extremely low level of customer service received on June 10, 2021 at the Midlothian store was less than desirable and personally offensive. While shopping I decided to pick up a couple of steaks and began my search with the pre-packaged meats available in the refrigerator case across from the meat department counter. Seeing nothing I wanted I waited as the person at the meat counter served another customer. During this time, he was very attentive and appeared pleasant as he interacted with the customer.Unfortunately, as I approached the counter the demeanor of person at the meat counter changed dramatically. Instead of asking if I needed assistance, he simply glanced in my direction, walked to the farthest end of the counter and began rearranging merchandise. At one point he disappeared in the back and returned empty handed but continued rearranging items at the far end of the counter. Not once did he acknowledge my presence at the counter or offer assistance. It was not until I eventually asked for assistance that he acknowledge my presence with a sneer and asked very flatly if I needed something. I decided not to purchase steaks because your employee gave the impression he'd rather be doing something other than assisting me with my order.I have no ideal why the Kroger employee responded to me the way he did. It would be easy to make his change in disposition about race because the only difference between me and the previous customer is that he was white and I am black. Despite my suspicions, I want to provide feedback about my experience, because regardless of the reason, all customers should be treated the same regardless of an employee's personal biases, workload or even if they are just having a bad day. As a retired veteran and now veteran's education counselor I have never been inclined to pick and choose with whom I will be professional. Nor should Kroger employees. Oftentimes I am asked by friends, family and colleagues the location of a good place to buy groceries and other items. In the future it will not be the Midlothian Kroger store. Today it only cost Kroger a couple of steaks. Tomorrow who knows.
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April 2020 by Kay V.
Very disappointed to see that during this time of great concern for our health and wellbeing, that this store is home for a free-for-all. Customers are wandering through with complete disregard for any kind of social distancing. The only evidence of the store taking a proactive approach are the floor spacing suggestions at checkout. Very few employees are wearing masks. The shopping staff has no regard for other customers, planting their carts in front of food cases while wandering around aimlessly. Like other stores, items are in limited supply, but frozen vegetables are virtually unavailable here. Get your act together Kroger. I won't be back until I hear that you've set up one-way aisles, 6' spacing marks on the floor, and enforce the wearing of masks for employees and customers.
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July 2019 by Bob R.
Was not a happy camper today. I had one item. There was no express line open. Only about 4 check out line open and they were about two to three people deep with large baskets. I had to stand in line for self check out, about 2 deep. I asked if I get a employee discount and the overseer of the self checkout area just laughed at me. It was around 1630, 4:30 pm for you civilians. Very disappointed.
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June 2019 by Phil P.
The deli opens at 9 on weekends, and they carry Boars' Head. The people who work there are wonderful.