CarMax in Midlothian, VA, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without haggling or pressure. The dealership provides a stress-free car buying experience and also simplifies the process of selling cars, with competitive offers for sellers. While many customers appreciate the helpful and courteous staff, there are mixed experiences regarding the accuracy of car descriptions. Some customers reported discrepancies between the advertised and actual vehicle features. However, the service team is noted for their efficiency, as one customer praised their efforts in returning a forgotten item after a sale. The buying process is generally smooth, highlighted by one customer who enjoyed the ease of reserving a car for a test drive. Although there was an issue with a vehicle's alternator, the company honored the warranty and provided reimbursement, showcasing their commitment to customer service. Overall, CarMax delivers a blend of large inventory, helpful staff, and a straightforward approach to car buying and selling, contributing to a generally positive experience for many customers.
Third car I have purchased at CarMax...last two with the same sales associate. I keep coming back because of fair pricing and hassle-free service.
July 2025
Was told car I ordered was silver it was gold..was told interior was dark gray it was black...I felt like my day was waisted an my gas could have been used for something that was more worthwhile...
July 2025
This location has tones of cars, unlocked and ready to review!
