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May 2024 by James Nicholas
I agree with other reviews saying that the hours are rough. Without a doubt the most restrictive hours of operation of any gym I’ve ever been a member of. Super disappointing.More importantly though, it seems that the sauna and hot tub are constantly closed for maintenance, and the equipment is badly in need of updating. Bikes with heart rate monitors that seldom work and fans that grind during use, rusty weight machines and I don’t think there’s a single bench without cracked and peeling leather. Locker doors occasionally falling off their hinges. I recently stepped into Planet Fitness down the street (still $10 a month) and was surprised to see much newer and nicer looking equipment.I’m going to stick around because this gym is so close to my home, but for the high price I definitely hope that they at least have a plan to update their equipment soon.
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April 2024 by Lymari Velez
I love this gym. Great facility and atmosphere. I have been a member since 2015.
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February 2024 by Only Rocky
Being at AmFam is a great experience, especially the people at the front desk. Staci (spelled with an i not a y) is a very bright and bubbly person who is nice to see when you first walk in.
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February 2024 by Ghais Khaleghi
I regret to express my dissatisfaction with the customer service I recently encountered. Specifically, I had a challenging experience with Stacy, who, despite a mere five-minute delay past the designated cutoff time, refused entry to my guest. Moreover, when I sought to escalate the matter and communicate with a manager to address the situation, I was met with resistance, as Stacy did not facilitate the opportunity for such a discussion. This lack of flexibility and accessibility to higher management is disheartening and significantly impacted my overall impression of the service provided.
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February 2024 by Mike M.
Best range of machines, weights, facilities, group classes and activities, along with the friendliest and most helpful staff!
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October 2023 by Brandi Edwards
Just a PSA. Thefts are happening at this location. Lock your cars and your lockers!
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September 2023 by Joseph Hall
I had been to this location numerous times in the past as a guest for quite a few LATE night workout sessions. Equipment variety was top tier. Friendly management, clean environment, and great late night workout environment vibe. I was actually about to get a membership at this location, but unfortunately see the business model has changed post-covid... no more 24/7 hours of operation. For this reason and this alone, I will be trying a membership with Gold's Gym first instead.
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July 2023 by John S
Sauna is often between 160 and 170. Not at 180. Wish they'd set it so the sauna is at 180 or even higher consistently. Scientific benefits of sauna really show good results from 180+ degree temps, particularly growth hormone release.Also I suspect I have twice caught colds from members that came in with nasal congestion or a productive cough. Not to mention the semi-regular occurrence of people doing weird stuff in here that I'd happily pay more to avoid ever experiencing. People blasting music on their headphones, some dude rapping out loud, another guy bobbing and weaving his body in some acted out rage. Like seriously? No etiquette. They need to ban headphone and cell phone use in the sauna. It's annoying and would improve the experience for all users.
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May 2023 by Abigail Thorndike
Excellent facilities and very friendly staff. Ashby was so kind and helpful, even helped set up the app on my phone and explained everything. Very clean, plenty of easily accessible spray bottles for equipment wipedowns. Great amenities. Great layout so it's not too loud and you don't feel like you're too close to everyone. Has every type of workout machine you could wish for. You could never get bored! Highly recommend!
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May 2023 by Debbie Peters
My experience at AMFam is mostly marred by their uncaring management and their rude and totally inappropriate clientele. As a handicapped individual, it is unfortunate that handicap facilities in the ladies dressing room is very limited with 1 bathroom stall and one shower marked handicapped, but the audacity of the young women feeling entitled to utilize the handicapped facilities when they are indeed not physically handicapped is appalling. You do not realize the importance of these facilities until you are indeed handicapped where the bars on the wall are necessary for you to function. Just because you might have had a "shoulder surgery" in the past, this does not make you handicapped when you can raise your arms like a normal person and change clothes as I personally watched you do. You just wanted the extra space to do your thing. It is so unfortunate that people today have no respect or regard for those that are actually handicapped and need those facilities. Guess the self indulgence is just another example of the total lack of common courtesy to your fellow members.As far as uncaring management, I have questioned the lack of enforcing policies in the pool area regarding proper attire and a specific person not having control of his bathing suit, thus exposing himself. Nothing was ever done to correct this situation even though I wrote multiple letters to management and the owner. A lot of our problems in this country comes from mentally unstable individuals and the authorities always say, " see something, say something." You never know when someone is harmless or harmful. Unfortunately, the authority of AMFam does not care to address these problems within their facility.My last complaint has to do with handicap parking. The American Disabilities Act has specific policies regarding the location of handicap parking and the proximity to the entrance to the building. This facility does not meet those requirements. When I brought this to their attention, they could of cared less. The handicapped door to the building is on the right center and the handicap parking is on the far left of the entrance. It does not take a rocket scientist to see what is wrong with this scenario, but again the management can not be bothered. It is unfortunate that the management of this facility has lost their perspective of valuing all of their customers.
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April 2023 by Peaceful Clearings
Amazing gym, staff, and classes. I had an issue at the gym and the manager handled everything so professionally and made me feel safe taken care of. Thank you for all you do Lonnie!
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April 2023 by Jonathan Senna
My friend Chas was an active member of American Family Fitness at Swift Creek for 20 years until today.He is a wheelchair user with Multiple Sclerosis. He drives a wheelchair accessible van. Someone parked in the one space that Amfam has for wheelchair users. The person who parked there did not use a wheelchair. Management at Amfam kicked Chas out of the gym after being a loyal 20 year member because they said the woman accused him of using colorful language. Management was not there to witness. I will personally not be a member of Amfam after this. I have heard of other problems with this location.
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March 2023 by Matthew
I was going to AFF since I was 19 and ended up getting incarcerated for a period of time so the first thing I did when I got out was go back to AFF because I always felt welcome there and always had a good experience. I never thought one time of checking out another gym. But since I have been going back I don’t feel welcome or that hood vibe in their gyms anymore. There is lack of communication with their staff. I mainly go to the gym off Ironbridge Rd and sometimes to the one on Hull st when I get off work. The one on Ironbridge feels like I’m working out in a high school gym if that. I pay a lot of money compared to other gyms. The main thing is they’re not even 24 hours anymore which is a big downside. Because of the hours, miss communication with staff, and non gym like vibe I get while working out me and my sister canceled our membership and will be going to Golds Gym. I use to really enjoy AFF but it has really gone downhill.
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March 2023 by Gene Casazza
Great pool, hot tub ,equipment and friendly staff
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February 2023 by Cynthia Brann
Clean, neat and exceptionally friendly helpful staff. Thoughtful touches, i.e., hand towels, hairdryers and plastic bags provided for wet swimsuits.
