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July 2024 by melissa groome
This has more to do with the roadside assistance. It is the most awful place to deal with. We broke down at 12 and we were informed that someone would be here between now and 4 pm. Then we called back to see where we were time wise and was told it would now be 4:45 pm. This is unacceptable. This is not the only time we broke down a few years ago in South Carolina and no one came to help. It was 2 ladies and 2 children stranded on the side of 95 for over 3 hours. When someone that works on our car got home and video chatted with us and walked us through it to let us get somewhere safe because AAA did not care enough. I will be dropping this and finding someone who will actually help. AAA you should be ashamed of yourself although I know you could care less.
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June 2024 by Paul Dull
We have used this auto repair shop numerous times. We’ve always been pleased. They are prompt and they work Saturdays. I appreciate being able to drop my car off after work and pick it up the next day. They give discounts for AAA members.
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June 2024 by Chawn Corrales
I dropped my car off two times to deal with a pulsating brake issue. Each time they told me there was nothing wrong and even called out that I didn’t have a warped rotor, unprompted. Then they told me that there was no pulsing even though I felt it. I took it back and was told they greased a pin and they didn’t feel a pulse. I drove it for a couple of weeks, because they told me everything was fine, only for the pulse to get worse.
I then took it to Roy Hendrick’s Muffler shop on Hull St and they pointed out that my rotor was in fact warped and that the pulsing was clearly happening. They told me to take it back to Triple A because the rotor and pads should be under warranty. Triple A thought otherwise and will not honor the warranty on the warped rotor. Even though it only warped because they kept telling me nothing was wrong. They only admitted there was an issue when I had another shop take a look and point out their mistake.
If I hadn’t brought the car in twice before, and had to wait days to get it back, this wouldn’t be an issue. They could have seen what the error was and avoided the warping. I tried to take preventative measures by going to them and their lack of care allowed my issue to worsen.
Finally, when I dropped the car off the first time they mentioned not wanting to deal with the warranty. I should have insisted at that point to look further into my problem. They clearly knew I had an issue and didn’t want to honor the warranty or do any actual work to fix the car. I’m not even convinced they looked at my car in the first place. They simply did not care about my issue and even gave me a bogus corporate number to complain to.
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May 2024 by Michæl Kristensen
Great service and price ?
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April 2024 by Adam Dowgiallo
Great place for auto maintenance, travel needs and other services they offer
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April 2024 by Nicole Jones
Shawn is absolutely amazing! Thank you.
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February 2024 by David and Shirley Harrington
I dropped my car of on Thursday afternoon for an inspection. (My daughter needed the vehicle to drive home to Northern Virginia on Monday.) When I didn't hear from them on Friday or Saturday - and they wouldn't answer the phone Monday morning - my husband drove me up to check on it. When I checked in at the counter Noah (I think that is his name) looked it up in the computer and said, "it's closed out so it's ready". I asked him why it still had an outdated sticker on the window. He checked in the back and then told me "they forget to change the sticker". They pulled the car into a bay and I could see it go up on the lift. Noah returned to the counter and said "you don't owe me anything - it was not inspected." I was so upset. He just handed me the keys and considered it over. I went outside and then returned to the counter and said, can't you get it inspected before 2:00 today? He said no - we have all these cars in front of you. I asked - did all of these cars arrive before Thursday? He said "I don't know." I told him - "someone made a mistake somewhere - and you are making no attempt to make this right." NO RESPONSE. We have been taking our vehicles to AAA for several years. This was our last visit. AAA does not care about customer service.UPDATE: The "Owner Response" is the same on all reviews. It was already stated that we have been customers there for years. Our name is published. If this "Owner" was truly interested in making anything right - they have the information available to contact us. NOT PUBLISH FOR US TO CONTACT THEM!
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February 2024 by Lois Withers
They absolutely dismissed me coming in without an appointment to ask questions about a trip. I posted my experience publicly and they reached out and said someone would call me from there. I'm still waiting for the call. Total disregard and no loyalty to a customer if 30 years. Would not recommend them.
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February 2024 by D. Carter
Had my car towed in on a Saturday morning for a repair in the Monday came I called they said they looked at the car I came Tuesday the car was never looked at then they said it couldn't be worked because someone worked on it before . A hose was installed . So they couldn't work on it.
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February 2024 by Ruth Felsen
I went in without an appointment because I had a branch stuck under the car that was dragging on the ground and that I had been unable to remove. They took care of the problem quickly and didn’t even charge me. Staff was very professional.
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February 2024 by April D.
Went here a few times, disappointed, couldn't fix the problem had to go somewhere else, also their diagnostic fee is pretty expensive and high compared to other places, my car got scratched up while in there hands as well,
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January 2024 by Ruth F.
I had a branch stuck under my car that was dragging on the road. I went in without an appointment and asked if they could help. They took care of it quickly and at no charge. And they were very professional and courteous.
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December 2023 by Jordan Collins
Was told they'd be happy to take tires off my current wheels and move them to a new set I had just purchased, said I'd call back once the hub rings and new lug studs I needed had arrived, called back and now all of a sudden I'd have to buy brand new tires for them to install them when current tires only have 13k miles on them.
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November 2023 by Al Fe
1 star for repair shop and their bad customer service. We brought the vehicle on Tuesday early morning to get the state inspection done. We were promised that it will be complete by the EOD Wednesday. On Wednesday at 4:30pm I called to check on the status only to learn that the car is still "in the queue" and will not be ready as promised. Since we needed the car wednesday evening, I've asked to pick it up for the evening and return next day first thing in the morning, but was told that our waiting time will reset and we will have to wait again. The manager "Alex" thinks "it's not fair for the other customers" dismissing the fact that they already broke their promise and nobody would be working on the car during the night. We've been using this location for several years but I cannot recommend it anymore.
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August 2023 by Joey Diaz
Useless warranties. Complete front brake job done. 9 months later need another complete brake job. But the funny thing is something went wrong with another part and voided my warranty. But if I spend over 3k they'll as a courtesy honor the warranty. Sorry I can only afford to spend 1700 now I'll get new tires next month. Kids just went back to school gotta watch the budget. Sorry since you're not doing everything screw you.
