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March 2024 by James Hoecker
Terrific personal service at the Middleburg branch. Jenny and Lauren are super friendly and eager to help. They have earned my loyalty! Jim
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March 2024 by Francie Sutherland
We just did a home equity loan with Masuma. Our experience was excellent and the terms of the loan were the best we found.
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March 2024 by Brynn Eubanks
Super friendly and helpful staff!
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December 2023 by Martha b
The folks who work the middleburg branch are so helpful and accommodating! I needed a lot of handholding when wiring money to a contractor for a building project and they made the process so easy for me. Also they helped set up accounts for my children and even facilitated my youngest daughter’s online banking process when I was unable to do so! Super friendly folks who make me feel comfortable even when I am in over my head! Their approach is why I am banking here; it’s hard to find this kind of service in a bank nowadays!
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December 2023 by Ara 7
Very patient and excellent staff. Banking here feels very personalized and special.
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November 2023 by Hott Moon
Coming from a big banking institution I really just wanted a local feel with a bank and sure did choose right! Masuma is so nice and I had to stop and think … this is the second time I have called and “talked” to someone at my bank. Wonderful interaction and very helpful. I am glad I made this decision and thank you for making it easy. :) Middleburg VA Branch.
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November 2023 by Michael Scovetta
What an amazing bank! The people working there are among the friendliest I've ever met. Could not be happier.
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October 2023 by Clarissa Cook Brandwine
I cannot say enough good things about this bank. I love that I walk in and they greet me by name. I love that when we were trying to set up accounts, they were very flexible and made it easy for me. I love that when I need to talk with a human, there is one available. I was just joking with Lauren about how much more pleasant it was to chat with her versus an ATM. I wish I could give them more than 5 stars.
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September 2023 by Angelica Daniela
I had the pleasure of having Jenny take care of me with opening my account. She was very efficient and detailed with helping me understand every step of the process. Thank you Jenny!
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July 2023 by Eloise Repeczky
I’m grateful for our partnership with our Middleburg BCT branch. The team is always willing to answer questions, propose solutions, and work together. It’s wonderful having a terrific community partner.
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July 2023 by Scott Andrews
The spirit and countenance of Lauren and Jenny in the Middleburg branch are outstanding. Daily, they model customer centric service. Superb!! Thank you.
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July 2023 by Lulu Wu
Banking at BCT for us is a refreshing experience from having only banked with the big banks in the past. In addition to great products and highly competitive rates, we thoroughly enjoy and appreciate the customer service at the Middleburg Branch. You always get a warm welcome and personal connection there, like walking into a friend's living room. We are very happy with BCT and to support a community business.
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May 2023 by Alan Omar
As a business owner and customer at BCT, I am extremely happy with the quality of service I have been receiving. There is a personal touch to their customer service and I appreciate that. At the Middleburg branch, Lauren and Jenny have been a delight to work with. Highly recommended.
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May 2023 by Doug Myers
The team at BCT is exactly what you are looking for in a “home town bank”. They know your name, they listen, they think outside of the box to help, and they just care. I highly recommend BCT for personal and business banking.
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May 2023 by Geraldine Grogg
Everyone is so kind and helpful one of the few banks that still knows what customer service means! Thank you for always going above and beyond!!!!
