-
July 2024 by Ricardo Quintana
Store hours were wrong, opens at 10am not 9am. Employees rude when I asked what was going on. Hope Verizon changes something as I am a new customer.
-
July 2024 by Cindy E (Cpaigee)
Absolutely the most rude staff I have ever encountered in my entire life. You have someone die in your life and they treat you like you’re a criminal. This woman didn’t realize I was a banker and that I know the laws around deceased accounts and POAs. She’s not only rude she’s a liability to Verizon. She has no authority and cannot leagally tell me my documents are invalid. I have never been spoken to like that. I was not asking for anything outrageous. Do better
-
July 2024 by D Stensland
After losing my phone, and not knowing my pin, Dara spent a lot of time helping me get a new phone set up. I was 14 hours away from home and very scared at the thought of driving that far without a phone to use for GPS and to have in case of an emergency. I can't be more grateful to her!!
-
July 2024 by Spencer Yount
Despite corporate customer care directing us to the store to close an account of the deceased, the employees are doing everything to not help. From doubling up on customers, to pulling other customers who arrived later, the entire staff including management are dodging helping a grieving person. What has happened to society to completely lack empathy in this situation? To make a mother with her two young children visit multiple times, call corporate, be directed back, and still not help? Absolutely disgusting. AT&T will keep my phone service, and Verizon internet will promptly be cancelled in our home.
-
June 2024 by Daisy Dawn
Such horrible customer service! I switched service to AT&T after my visit to this location. So happy I made the switch and such an easy transition, I don't like change. However, it is such a relief not to have to step foot in a Verizon store again or deal with the out of country phone customer service.
-
May 2024 by Chris Whitehead Jr
Kim helped me upgrade my sons phone and worked with us to get the best possible deal
-
April 2024 by julio cesar cabrera
Great costumer services ?
-
January 2024 by Joy Zeh
The staff here is very knowledgeable, friendly, and professional.
-
January 2024 by Vanessa Conyers
Excellent customer service. A friendly greeting at the door by Kevin at which time he immediately added me to the wait list. He was very friendly and very customer service oriented. Although there was a long wait, a representative George was assigned to assist me. George was extremely helpful, courteous, patient, and knowledgeable.The store manager a pretty and cheerful young lady, checked on me and the service I had received. I complimented her on having such a knowledgeable, helpful, customer oriented staff. It’s clear she has done a wonderful job with her team at the Mechanicsville, Verizon location. She even walked me to the door, holding it open for me while thanking me. Although, the store stays extremely busy, the representatives are very kind, patient and knowledgeable as well as having wonderful attitudes. Especially, Kevin, George, and the store manager.I left with a new cell, new phone number, new account as well as cell accessories. Thank you Mechanicsville Verizon team for such EXCELLENT service!!!
-
January 2024 by Kay Mcalister
Went there 5 times the service was terrible. Messed my phone up had to go to new Kent to get phone fixed
-
December 2023 by LeRone Goodman
Convenient fast friendly services
-
December 2023 by Sabrina Thompson
Worst service ever
-
November 2023 by Feriba Feriba
The customer service is so poor a banch of people who are serving the the customers are so ignorance. The company should pay attention if want their business to keep going.
-
November 2023 by Rich G.
Terrible service... they made me wait in line just to exchange a phone case. Wouldn't have been too bad but the wait was 2 hours. Then when I asked how much longer they told me they called me but I didn't respond. They never called me.
-
October 2023 by Renton Arkesteyn
Manager is rude and makes smart alexk comments. She needs to e demoted back down if my manager at my business made comments like that she would not be my manager any longer. She also does not represent your company products well says she is not into technology. Well go work for some one else.
