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June 2024 by Kimberly Fenton
Honestly, if I were able to leave more than 5 Stars, I definitely would. The staff is amazing, so accommodating and over and above to so fantastic, to address the simplest issues, with a smile and utmost respect. I began in room 510, minor television issue, and I was promptly attended to. Miss Agnes Yeboah, I don’t even have the words to say how completely, awesome, and maintaining a smile, during an issue! She, (Agnes) remained composed and professional during, my new room assignment! Agnes even offered to help me move to my new room. I could go on and on about how she made me feel like a welcomed friend versus another patron checking in. Thank you Agnes! You’re an amazing kind, caring soul. Now onto, Mark, again, so hospitable, asking for input of how my stay was going! Mark has also got the personable demeanor, that is so welcoming and concerned about my opinion of my stay! Last but not least, my room attendant, Sierra, amazing, kind, sociable, asking me always as we passed one another if I needed anything. I absolutely would recommend Holiday Inn Express in Mechanicsville Virginia, for any traveller looking for MORE than a key card and being dismissed, once your checked in. I lived in Vegas 20+ years, and as far as hospitality, Vegas has nothing on this staff. I thank each and every one of you., I was fortunate enough to come in contact with! Lastly, the breakfast that is offered is fabulous! Thank you to the staff Holiday Inn Express, 7441 Bell Creek Road! Big hugs, and AGAIN! You All Are Rocking it!Kimberly
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June 2024 by Kathy Mathias
One night stay. Room was very nice & clean. Convenient to restaurants & shopping stores.
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May 2024 by Andrea Rivette
This is my second time staying at this hotel. It's not the worst, but it's not the best either.It's only one of two hotels in the area near where I need to be, so I'll deal with the small issues.The parking lot is better lit than it was last time I was there but a lot of that light comes from the hotel next door where I will never stay again.Check-in was easy and pleasant because Robert (or Roberto) is so nice. I didn't get my free water but that's OK.The elevators are fast and clean. Never a problem getting one.The hallways feel kind of dirty. The rugs could use a shampoo.Especially on the 4th floor.I stayed in room 421 overlooking the back parking lot and a corner of the pool, which isn't open yet, but it looks nice, and I'll look forward to using it when it opens.Overall, the room was good. The air conditioning was on, and the lights were on. I felt very welcomed. It was very clean. The linens were white and fluffy! My king-size bed was super comfy. It's a super soft mattress. If the sheets are polyester, you wouldn't know because they are a good quality and they didn't make ne sweat. Great pillows. It's really nice quality and not tiny and lumpy.There's a really nice spot for your carry in suitcase to lay out flat. So I didn't even need to unpack even though there was ample space to do so. There are hooks above the suitcase shelf, and there's also a large armoire in the room.The bathroom was very clean and had decent sized towels that were new and clean and fluffy! The water pressure is better than most hotels but not amazing. The shower curtain in that room is a huge problem. It's not big enough, and it doesn't close all the way. They have the curved rod, which I love, but because the shower curtain was the wrong size, water got all over the floor! I mean, a LAKE of water. Mess.Hopefully, someone will take a look at that.Unfortunately, this particular hotel has paper thin floor/ceilings, and I hated having very loud people above me. It was kind of a nightmare at first but then I remembered that 9 had ear plugs and they helped. I slept great!TV had lots of channels and a guide. There's a nice fridge and microwave as well as a keurig coffee maker.The hotel serves a breakfast but I didn't have it. I imagine it's the usual hotel stuff! Holiday Inn usually has a decent basic spread. Maybe I'll try it next time. I do plan on staying at this hotel again in the future
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May 2024 by Elizabeth J
I was very disappointed with the management on a recent visit, I was promised a reimbursement for the inconveniences of the room that I stayed in 1 night. The phone did not work, the Heat didn't work, plus the refrigerator didn't work and my food from my event spoiled! Also, the tv remote battery was out - so I went to the front desk late night to notify them of the issues. Okay, then the next morning the toilet flooded in the bathroom (on its own!) thankfully the maintenance person that came to look at the A/C stopped by just at the moment of the flooding and was able to get it stopped and mopped before complete disaster. Upon reporting during checkout the front desk told me that the manager approved a $50 reimbursement. I didn't try to bargain for more because it was a last minute overnight stay, however it was still an inconvenience. Despite several follow up calls, I never received the promised reimbursement. I think this is a poor reflection on the IHG brand and their customer service. Beware if you have issues to not have any expectations of a resolution.Rooms: I was very disappointed with the management on a recent visit, I was promised a reimbursement for the inconveniences of the room that I stayed in 1 night. The phone did not work, the Heat didn't work, plus the refrigerator didn't work and my food from my event spoiled! Also, the tv remote battery was out - so I went to the front desk late night to notify them of the issues. Okay, then the next morning the toilet flooded in the bathroom (on its own!) thankfully the maintenance person that came to look at the A/C stopped by just at the moment of the flooding and was able to get it stopped and mopped before complete disaster. Upon reporting during checkout the front desk told me that the manager approved a $50 reimbursement. I didn't try to bargain for more because it was a last minute overnight stay, however it was still an inconvenience. Despite several follow up calls, I never received the promised reimbursement. I think this is a poor reflection on the IHG brand and their customer service. Beware if you have issues to not have any expectations of a resolution.
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May 2024 by Jennifer Russi
They definitely need updated!!Walkability: There's a Walmart and restaurants in walking distance.
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May 2024 by Jack Sandford
Price was 113.00 ended charging 177.00.clerks suck and lie
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May 2024 by Linda Koenig Warren
Liz and Agness are two amazing caring people who made us feel very welcomed! Holiday Inn Express is very blessed to have them in their employ! The whole place was immaculate!Rooms: Clean and super modern
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May 2024 by LuvBug Lee
We always stay here when we come in town to visit Ms. Agnes was AWESOME!!keep up the good work
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April 2024 by David Kirby
This place is so incredible it isn't funny! The staff go out of their way to help you. The breakfast bar in the morning is AWESOME ? And, great coffee also! Beautiful rooms that are well equipped with everything you might need! Very clean rooms, very quiet! Me and my Wife are having the time of our lives! A must stay! I rate it as a 5 star Hotel ? We will be coming back again reel soon! Thank You, Holiday Inn Express for all your hard work! We're True believers! And, we will come back with our friends! Thank You so much for your kindness! Sincerely David Kirby and Micki Mulkey.
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April 2024 by Keith Carter
Nice quiet rooms
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March 2024 by Karen-Michelle H
Stephon was the best help with my stay.
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February 2024 by Alan Morean
Nice overnight during road trip. Clean, comfortable, location, parking. Staff and breakfast were wonderful.Nearby activities: Plenty of food, shopping and entertainment nearby.
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February 2024 by Audrey Braun
The first room the toilet didn't work, room smelled.Moved to another room white mildew/mold ,towels smelled moldy and had a snack on the dresser when returning from dinner it was covered in ants.Absolutely the Worst holiday Inn
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February 2024 by Eve Dennis
Roaches
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February 2024 by Bob Larsen
Nice accommodations and friendly staff. Quiet rooms.
