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February 2024 by Gregory Mcshine
I would like to give Josh and excellent review, very professional, very knowledgeable, because of Josh I’m informing all my friends to your company, 5 Stars all the way
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February 2024 by Daniel Hill
From sales to installation to service I couldn’t have been more pleasantly surprised, nor could I be more satisfied. Mark, James, and sales identified the wood. Insert that I needed and showed me the available units when we decided upon one that met all the criteria, he went back to his computer, worked his magic, and got me an absolutely fantastic deal on my unit. Josh and Dwight came out and installed it flawlessly very professional made sure that absolutely nothing got messed up or dirty. They put cover sheets over all the furniture,. and when they were done, they built a fire just to make sure everything was working appropriately. When I stopped in a few days later, Mark showed me a couple of items they had available that would make maintenance and upkeep on the unit easier and I was more than happy to purchase them, because I never felt like I was being pressured into anything. The ladies in the back who set up the delivery the installation got the permits just the entire company was nothing but aces! I highly recommend them and the fact that they are always available when you call and have a question or a concern just makes me sure that they are people there worse doing business with.
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February 2024 by James Barden Jr.
Mark was great to work with on the sales side. Josh and his assistant did a great job installing my insert. They kept the floor covered. They cleaned up and were very polite. Josh covered the functions of the insert well.
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February 2024 by Mike Bernier
Josh and Dwight did a great job and mark was great to deal with in the show room. Couldn’t be happier with the final result of the stacked stone wall. Highly recommend this company.
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February 2024 by Gillian Ewin
A very big thank you to Hearth and Home for looking after our older gas fireplace these past few years! Last November Charlie came to perform our maintenance service. Not only did he do a wonderful, detailed job of cleaning the fireplace but he gave us some good pointers on how to maintain it ongoing! Thank you for employing such wonderful staff and for continuing to keep us toasty warm on those very cold nights!
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January 2024 by Mike B.
Josh and Dwight did a great job installing a stacked stone wall around my fireplace. Entire shop was easy to deal with and everyone was very friendly. Highly recommend.
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December 2023 by Taryn Hains-Karmilovich
Mark, Connie, and Josh were wonderful to work with. Mark explained all of the options we had with our specific setup and ensured we were satisfied with our choices.We had stone installed and purchased a Lopi Stove.Mark and Josh communicated with us throughout the project.Josh and Dwight were prompt and professional upon the installation of the stone. They covered and protected our carpet and cleaned up really well. Our fireplace is a focal point of the room and we are so happy with how it turned out!We highly recommend Hearth & Home Shoppe for your fireplace needs.
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December 2023 by Kay Whitley
Josh and Dwhite were extremely professional. From the time we walked into showroom, Josh gave us 100% of his attention. The install went perfect. Great company and installers to work with. Highly recommend.
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December 2023 by Lisa Harvie
Had a gas insert installed by Josh and Dwight excellent service from beginning to end. Very polite and explained everything to us. If your looking for a fire place insert look up Josh at Hearth and Home in Mechanicsville
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November 2023 by Laverne Booker
My husband and I visited Hearth and Home Shoppe to look at electric fireplaces. We were greeted by Josh and he showed us all of the options that were available there in the showroom . Josh also gave us online information to look at other electric fireplaces in case we didn’t find anything we liked in the showroom. Josh helped us select the perfect size electric fireplace for our wall unit. It took us several months to finally order the fireplace , and Josh kept in constant contact with us.On the day of install Josh, and his coworker did an excellent job installing our electric fireplace, and it looks great. We really enjoyed working with him.Thanks again!David and Laverne Booker
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October 2023 by Tracy S.
I had my fireplace fitted with logs on yesterday. From start to finish it was an amazing experience. I met Josh in the store and found him to be very knowledgeable about the process. He took his time and explained exactly what I needed to do and what I needed for the job. Dwight and Josh came to conduct the installation of the logs about a week after I purchased the logs. I cannot give enough compliments on their professionalism. They did the installation in about 2 hours. When they finished I was very pleased with the results. My fireplace looks amazing. Thank you for the amazing job you both did. Tracy P.
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October 2023 by Mark Susnis
Josh and Dwight are to be commended for a job well done! Knowledgeable and courteous and we could not be happier with Hearth and Home Shoppe of Mechanicsville.
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October 2023 by Maura David
We were looking to replace the nonfunctioning gas fireplace in our bedroom and to update the functioning fireplace in our family room.Josh Smith from the Hearth and Home Shoppe went above and beyond to help us. Our bedroom space was very quirky, and he found a beautiful product that would work. He also did the install, and our finished product is perfect.Professional and knowledgeable, Josh answered all our questions and responded in a timely manner with all communication. He made our experience great!I would recommend The Hearth and Home Shoppe to anyone looking to buy a new or update an old gas fireplace.
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October 2023 by Chuck White
My husband and I spent a lot of money with hearth and home. I called for a fireplace cleaning that Josh always did for my husband and I.I simply asked who was the the next best to clean and very ugly she said are workers are not good. I was shocked. She said I will call you back for a appt with one of our tecks. Never did. I would never use them. So sad for the women they have on the phone.
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September 2023 by sherall dementi
Exceeds Expectations! From the moment I walked into the showroom until my new replacement gas fireplace was installed, Hearth and Home Shoppe never let me down. The owners, as well as the staff, were wonderful . I felt valued as a customer. Josh Smith was the consummate professional. He understood my vision and patiently worked with me to achieve my goal. Installation proceeded in a timely fashion with Josh keeping me up to date on appropriate procedures that needed to happen. The result: A beautiful fireplace! Hearth and Home Shoppe delivers!
