-
March 2024 by Joe B.
Award Winning Service??? This is the second bad experience I have had with Hart Nissan. Our car we purchased needed some work and it was still under the warranty we bought through Hart. I dropped the car of the day before for it's 8 am appointment the following day. I reached out around 1 pm to check in about the car. The service tech basically told me that my car was not covered and I can pay over $700 to have it fixed or pay the "lets look at the car" fee which was about $200!! I mentioned to the service tech that some of these parts should be covered per the warranty agreement which was bought through Hart. The tech's response was "no, the warranty doesn't cover it." I had countered and said I have the warranty information in front me and read him the terms. He then told me to call the warranty company and talk to them. II hoped Hart would advocate for me, given my car and warranty were both obtained through them. Instead, I felt brushed aside, with my concerns seemingly insignificant. We were able to get the parts approved after having them call again with me on the line with the tech. I was then told the car should be ready the next day- nope. When I called in to check on the car the same tech said that "they have too many oil changes and state inspections in front of me." Wow! I guess warranty work was not important to them. Upon contacting the Lane Manager, I received further condescension instead of the validation I sought. Blaming the warranty company entirely, they disregarded their responsibility despite my having to advocate for the warranty-covered parts myself. To compound matters, assurances of a prompt repair proved empty, leaving me without a car longer than anticipated. Also the lane Manager said the car should be ready the next day by 10 am. Was it done- nope. I called to check in today and the tech told me that I was told wrong and the car wont be ready to end of business. Once again I was I was wrong and I am stuck without a car for the day. Wow Hart Nissan- I will never buy from here again.
-
March 2024 by Dwight Tucker
William was really patience with my elderly parents and answered all questions
-
March 2024 by Sharnita Thomas
Thankyou very much for your service y'all were very polite and helpful and did a great job helping me to get the right car I love everything about my Nissan thankyou Jessica and the other staff for your help if anyone is looking for a car go to Nissan dealership
-
March 2024 by Melody Sinclaire
Was really nice and worked with me to walk out with a vehicleWill do business again with them
-
March 2024 by Jackie Sanders
Oil chang
-
March 2024 by Sheree Dameron
Hart Nissan was Awesome to purchase a vehicle from especially working with my salesman Mr. Will . He did what he had to do to get me in my vehicle!! Everyone was very friendly and the Atmosphere felt welcoming!
-
March 2024 by Luc Watelet
Came for an oil change. Jonathan did a wonderful job helping me as usual.
-
March 2024 by Parrish parker
Jonathan Gonzalez has Great customer service, kind, polite friendly listens and gets the job done. I thanked him for his time and patient working on my vehicle.
-
March 2024 by Brian Montgomery
Had service preformed on my 2023 Nissan Maxima, staff met and exceeded my expectations. I’m supper picky about my vehicle, the staff here is professional and stands behind their work.
-
March 2024 by Andy Krieger
I had the best experience I’ve had at any car dealership. Doug was a fantastic salesman that made me feel comfortable, and helped with all of my questions and concerns. I love my new truck that I purchased, and Hart Nissan has definitely earned my future business.
-
March 2024 by Luke Giannini
I recently purchased a Nissan Rogue and I was very pleased with my experience. I looked at a variety of compact SUVS, but ultimately the price and the service minded personnel at Hart Mechanicsville made all the difference.
-
March 2024 by diamond clark
I purchased my first car and Doug was phenomenal. He was very helpful and it was a quick and easy process. He even helped me set the Bluetooth in my car ! I would recommend Doug to anyone.
-
March 2024 by L Rdguez
We chose the location based on the comments we read online and what a disappointment.Lack of transparency, failed follow-ups, inacurate information on the vehicule...while we were at dealer there was actually a customer being very vocal and explicit about her dissatisfaction with the service. This was a major red flag we saddly ignored.
-
March 2024 by Jon Bone
Jonathan communicated well and had me in and out in a day. Truck is driving great, thanks again.
-
March 2024 by Kelli Lemon
Thanks for taking care of the Lemon Family! We need to do a commercial! ??‼️