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November 2023 by Tanja Softic
These folks know what they are doing. Be patient, because the long wait is mostly due to insurance company delays. I particularly recommend Decio Anderson, who made sure my little Mini came out looking brand new. I highly recommend this business.
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November 2023 by Angel F
Unbelievable nightmare! I dropped my car off at ****** as they were a Tesla approved shop. For a very small dent on rear bumper that could have been left alone, they wanted to charge over $13,000. My insurance company said it was just under $2900 damage. I would normally side with the repair shop but there was hardly any damage, certainly not near that much. After 3 weeks of Dorns not budging, and not willing to speak with the adjuster, my car is still not repaired and my car rental ran out. I asked for my car back so we could take it elsewhere. They charged us $4800 to get my car back!!! Over $300 per day for \
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October 2023 by Sunana Singh
This review is definitely coming a little late, but better late than never. Someone crashed into my brand new Model Y on the highway. Dorn's was phenomenal to work with and stands by their repairs. They towed my car with their own truck, which was then able to be comped by the other guy's insurance. They communicated well and always gave updates, usually by email. They helped me navigate the other guy's insurance. The repair took a little over a month because of parts, but that was not their fault, that's all Tesla parts. And their communication made the wait much less frustrating. They are knowledgeable about Teslas and I would trust them anytime with my car. Don't hesitate to use them.
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October 2023 by Felicia Harris (Missfee2u)
I used Dorn's Body and Paint to fix my 22' BMW X3 after a car hit mine in a parking deck at my place of employment. Dorn's is certified to fix BMW's and repaired my vehicle perfectly. When I arrived to pick it up, it was glistening; they'd detailed my vehicle after the collision repair. I was highly impressed with their high level of customer service and they treated me with such respect and kindness that I felt like royalty! All of my paperwork was conveniently placed in a folder to take with me. I qualified for their lifetime auto spa detail package since I used their place of business for my collision repair (and since the repair costs were over $2,500). I was beyond shocked and elated by this news and will surely be taking advantage of this courteous service. I highly recommend Dorn's for car repair and/or detailing services. I've already told quite a few of my family, friends and neighbors about my impressive experience and have recommended they try Dorn's out!!!!
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October 2023 by Corey Dozier
I would definitely recommend Dorn’s body and paint shop for any collision repair work. They were very professional and the work that they did is awesome. You can’t even tell that my vehicle was hit. Top notch service and a job well done!
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October 2023 by Bill Liu
Super great service! Clay puts extra attention into customer service. Dorn's took care of all the problems down to the minor details. I have worked with many bodyshops in the past and Dorn's is definitely one of the best around!Services: Painting
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September 2023 by Jennifer Goff
Dorn’s was fabulous! They helped me with insurance issues, communicated constantly, answered all questions, updated me on when my car would be returned and even had it delivered to me! Bonus! Shout out to Clay for returning emails literally within 5 minutes!Services: Painting
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September 2023 by Joey Lowry
This was not our 1st time using Dorn's after an accident and not sure how they do it, but they just get better & better! Customer service is unbelievably top notch..we literally didn't have to do anything except drop it off-- not a single phone call or email had to be done by us to deal with the insurance Co.But the work done on our vehicle..wow! Looks exactly like it did the day we bought it brand new(except shinier)! You can tell their whole team is detail oriented from the impeccable work done.We will use them again & again!
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September 2023 by Drew S.
I was in a major front in collision and Dorns did an amazing job repairing my 2022 tesla. Drives and looks 100% like before the accident. While they were repairing my tesla someone t boned me in my 2019 bmw.... So they got my bmw too. The bmw was a very fast repair. Both vehicles look brand new. They even inspected the vehicles during repair. These guys are a great team here. Special thanks to Clay Milburn who stayed in communication throughout both repairs. Also Decio Atkinson. I wouldnt take my high end vehicles anywhere else. Thank You Dorns!
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August 2023 by Derrick Sheppert
You would never think you could get an excellent experience from a body shop but this one provide’s better customer service than any certified customer service agency. My vehicle was being repaired through insurance but every step of the way I was being informed of its progress and the next steps. Although I missed my vehicle the folks there took extraordinary care of it and made sure that everything was done and checked top to bottom. The cherry on top was the detailed vehicle I got back and additional services received due to the time away from my car. Thank you so much to everyone at this shop. My son’s car will be coming there very shortly.Services: Painting
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August 2023 by Kevin J.
The Beat and ONLY BMW authorized body shop. They are professional and trustworthy. My contact was Dario and Angela at the front desk is super-knowledgeable!
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July 2023 by nelson smith
The team at Dorn's was amazing. Clay kept me updated every step of the way and went above and beyond to ensure the highest customer service. Every part of the experience was customer focused and everyone there had that as a priority. Perfect outcome and my car is actually better than new!!Would recommend to anyone and everyone!!!Services: Painting
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July 2023 by Devanee Black
Dorn's did a great job. They commuicated throughout the duration of my car being in the shop and gave my updates each step of the day. They offered great follow up detailing options and even helped get my rental back to enterprise.Services: Body & Trim
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July 2023 by Andrea Hayden
The work done was excellent. The process between them and the Insurance company was very prolonged but I think it was mostly on the part of the Insurance Company. It must be a better way to work through this process before the appointment is scheduled to drop off your vehicle.Services: Painting
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May 2023 by Margaret Seo
I had to get a collision repair after a hit and run and I was blown away by the customer service and work of Dorn’s! They made the process so easy. Mike communicated directly with my insurance company and kept me in the loop too. Would definitely recommend Dorn’s Body and Paint!Service: Body & Trim
