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January 2024 by Katie Burns
I started coming to Brook Run a little over 3 years ago. I have not had my glasses updated for years as I know it always takes too much time. I finally decided after the holidays that it was time to update my glasses with my new prescription. I walked in and was able to shop around while waiting for someone available to help. Matt helped me with my purchase. He made the process, easy and painless. He was knowledgeable of the frames and helped me shop and stay within my budget. Thank you for a great experience.
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January 2024 by M. P.
Go somewhere else! This last visit felt like a shakedown! Not sure if the new location is struggling or they are just playing dirty, but this was wrong. They were requiring me to bill through my medical insurance when my routine annual eye exam was free through my vision insurance. Now, they do make more money with a medical billing than a routine vision exam. The only difference was "Retinal mapping" which I had done last year and Dr. Petersen told me it was only needed every other year (and you can pay for - it's $39). So they were forcing a medical billing that they'd told me was unnecessary. Instead they were trying to fleece me for $280 because of how they wanted to bill it. They flatly refused to bill my vision insurance and would ONLY bill my medical. That's wrong. I even called my vision insurance to confirm and they said that's not accurate. Plus, their frames are WAY overpriced you can find them for way less at other places and even online. Not sure what happened up this place, but you can get better care and service elsewhere!Go somewhere else! This last visit felt like a shakedown! Not sure if the new location is struggling or they are just playing dirty, but this was wrong. They were requiring me to bill through my medical insurance when my routine annual eye exam was free through my vision insurance. Now, they do make more money with a medical billing than a routine vision exam. The only difference was "Retinal mapping" which I had done last year and Dr. Pedersen told me it was only needed every other year (and you can pay for - it's $39). So they were forcing a medical billing that they'd essentially told me was unnecessary. Instead they were trying to fleece me for $280 because of how they wanted to bill it. They flatly refused to bill my vision insurance and would ONLY bill my medical. That's wrong. I even called my vision insurance to confirm and they said that's not accurate. To add, their frames are WAY overpriced you can find them for way less at other places and even online. Not sure what happened to this place, but you can get better care and service elsewhere!
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December 2023 by Bernita Williams
Friendly staff and never have to wait long to see you eye care provider.
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December 2023 by Latasha Brooks
Dr. Peter's was awesome. The rest of the staff displayed a lack of interest in customer service. I've been a patient for years and this is the first time I am actually thinking about changing companies.
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December 2023 by Karen Walker
I have just finished my 5th treatment with Megan with the NuEra's IPL for dry eye and greater looking skin. OMG!!! I can't believe the difference I am seeing and I love the skin care line. Megan is wonderful in explaining and recording the changes. Contact her today!!!
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December 2023 by Gee Moe
I've been to a number of optometrists over the years. I find Dr Peters very knowledgeable and takes the time to get my prescription right. I got my husband to try them out and he commented he was happy with his prescription and how Dr Peters listened to his concerns.
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November 2023 by Asia Kilby
If you say these people are a problem then you cap fr they get the job done fr I love how they take there time and make you feel conformable ? I will be coming back
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October 2023 by Lori Atkins
I had multiple IPL and radio frequency treatments with Megan. She is very knowledgeable and provided exceptional information on both treatments. My skin has never looked and felt better! Looking forward to my next visit with Megan!
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September 2023 by Robert Lewis
I've been going here for years. The service is always spot on and the eye docs explain thoroughly what is going on with my vision.
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August 2023 by Ruth Adams
If you have Dry Eyes, you must go see Megan! She’s helped me go from suffering everyday with dryness to none at all now! I’ve had the Radio Frequency treatment with her and she makes me feel so comfortable and relaxed during my treatments!! I have never had a better experience anywhere else or education on dry eyes before her! Thank you Megan!!!! Life long patient!
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August 2023 by Dianne Johnstone
The staff is very friendly and I’m happy to see a vision center come to Route 301 in Hanover. I just had my second treatment with Megan with the new NuEra’s technology that helps with dry eye, along with smoother and firmer looking skin. I can see results after 2 treatments! Contact Megan! She is very professional.
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August 2023 by Chris B
Dr. Pederson and the staff at Brook Run are top notch! Everyone is courteous, knowledgeable, and very approachable.Dr. Pederson did an amazing job with my contacts. I have strong astigmatism and a difficult prescription. Dr. Pederson is THE FIRST doctor to actually get me into a pair of contacts that I can see clearly with. Thank you Dr. Pederson and the staff at Brook Run!
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July 2023 by Katlyn S.
Horrible customer service.The manager is extremely rude and unprofessional.They displayed covert discrimination and questionable treatment for African American. This is far from being a customer friendly environment.
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July 2023 by Alysson G.
Dr. Grayis amazing! I love the new office. The check in procedure was so much more efficient. I love the new equipment and everything is just awesome. Did I mention my glasses prescription is perfect. I gave Dr Gray my trouble areas with my vision and he really listened. My optometrist services were great too, she did a great job of picking out my frames and gave me great recommendations, my glasses look great on me.
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June 2023 by Scott Atkins
The staff was incredibly friendly and very knowledgeable. I had my eyes tested for Dry Eyes and the assistant who did the test Megan was incredible and educated me on my condition as well as gave me several options for treatment that the doctor also recommended. The doctor was very thorough and very nice. I am a patient for life now!
