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February 2024 by April B.
I only joined because it's the only gym in my area with a pool. At least 5 other places to choose from but it's the only one with a pool. My family and I were long time members here before covid. So long time that we were grandfathered/locked in to our rate while new members were coming in paying the same rate for 1 person that we were paying for a family of 5. We eventually decided to let it go as passing covid along in my household would have been disastrous and we simply couldn't fathom paying our full membership dues while not reaping any benefits. Fast forward to 2023... When trying to decide whether to rejoin or take our business elsewhere, my husband decided to join AFF for himself, simply because of the pool; however, the exchange he encountered with the "sales" team was pitiful. They were misleading and outright lied; therefore, less than 2 months later and hundreds of dollars lost, he cancelled his contract with them. They could have cared less. He was simply a number to them. We all are. They have finally joined the majority of the pack and stopped "yearly contracts" but offer nothing competitive. Unfortunately the hours are limited (not 24 hours) which makes picking a good time to go difficult. If you're joining simply for the pool...don't. There are 3 lanes to swim laps but you will often be in competition for those lanes or it's reduced to only 2 when there are aquatic classes and lets not forget the private swim lessons / kid's classes that come in. It's just not worth the headache. The weight machine area is typically busy non-stop. Perhaps this is because of the limited hours or people use this area as if it's a virtual dating platform. Either way it's extremely frustrating when you just want to come in and do weights and get the hell out. After over 2 decades of being at this gym there have been no updates. Oh, except that time they painted. Machines sit for several months broken. On a positive note. There are tons of classes AFF offer for free which include aquatic (AFF says free, but I assure you that the price you pay to join for just ONE person is paying for those classes 10 fold).
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February 2024 by Kyra R.
I really love the casual relaxed energy of this place. It seems clean and not overcrowded. I love that they have yoga classes. I love that it is spacious inside. I love that there is a pool. I love that there is a second floor that overlooks the first floor. On the second floor... The One TV had grafic murder crime shows on both days I went. I talked to the front desk woman and she didn't want to do anything. I found that disturbing that... crime murders with hots of the dead body were allowed while we are exercising. They need to show movies instead. Both times were around 8 ish? in eve.
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January 2024 by Kimberly Chester
This is my happy place. The 530 am team is the best. Lots of good equipment and weight selections. There are plenty of classes to take and a wide variety of classes to choose from too.
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December 2023 by L P
Staff is very good, but the gym itself is the worse designed AFF facility compared to the other locations. If I'm not mistaken, Mechanicsville was the 2nd location they built when AFF arrived in Richmond in the late 80s/early 90s. The first gym on Brook Road has since been torn down and their current location at Virginia Center Commons was a huge upgrade. They really need to build a new, upgraded facility for members living in Eastern Henrico that is on the same level as their other locations. Why is it that the West End location (built many years after Mechanicsville) had a gym built, torn down, and a new gym built while we're still have this small, outdated gym that was built before their first gym? If you look on their locations on the map it is almost as if they're purposely avoiding attracting residents from Eastern Henrico/Church Hill.
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September 2023 by Matthew
Friendly staff, have all the equipment you’d expect. Prices aren’t outrageous and no crazy fees other than an annual fee
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September 2023 by Matthew Anthony
Friendly staff, have all the equipment you’d expect. Prices aren’t outrageous and no crazy fees other than an annual fee
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July 2023 by Timothy Hoffman
Good selection of equipment and options with everything in good repair. Nice people. The former cafe area has been repurposed for exercise equipment with some tables around the outside of the original area for a refreshing after workout treat or chat. The only real downer would be the shower facility that while they are well taken care of are not as up to date or nice as some of their other locations.
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May 2023 by Alex
What a scummy practice to ask for a $100 cancellation fee. If I choose not to, I have to give you a 30 day notice? Who are you, my boss?
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March 2023 by Matthew Tharpe
Everything is good. I just wish they go back to be an open 24 hours Especially for the price that I pay.I am so tempted to go to planet fitness.I wish they had a pool and a hot tub like American Family. But because they don't have no choice but to stay with american family because planet fitness is open twenty four hours... They just don't have to pool or Is hot tub that I need...
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December 2022 by Zachary Beasley
Wonderful and clean gym with friendly staff and clean equipment.
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September 2022 by Hank Matthews
We love American family. We go together as a family and it always works out well for us. The staff is awesome.
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August 2022 by Debbie Amrhein
I just joined and took 2 classes so far…Debbie and Danielle are AWESOME instructors!!!
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August 2022 by Al Sumler
I was a member of American Family Fitness for 20 years. COVID hit and as most people, I didn't want to get exposed to the virus so I froze my account. The American Family Fitness organization would only allow the freeze for a few months so I had to end my membership. I went to renew my membership thinking that I would get the same price, maybe a little more and to my surprise the price was tripled!!!!!! My wife wrote a review as well and was supposed to get a follow up call from the Mechanicsville Manager Daniela. She called once and asked for a couple of days to research the situation and see what she could do. That was months ago! This is how you treat you members?!?!?!? Seems like they are all about the money. No loyalty to a 20+ year member. SAD.......... Guess I will go with Golds Gym.Update....I got a call from the manager basically saying,"The new rates can't be changed." no help at all.
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June 2022 by Miranda R.
I called the GM Daniela on the Saturday morning after you responded to the review and she told me she had no idea what I was talking about so I read her the post and then she said she would call me or my husband back and NEVER did! We actually HAD a shred of hope! Oh well...guess they don't care at the Mechanicsville location.
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June 2022 by Miranda Sumler
So disappointing! My husband was a member of this gym for over 15 years! Always paid on time and never canceled! Then COVID happened! We have some health issues that would not allow us to risk getting COVID and of course NO ONE knew that this pandemic would last so long! So fast forward 2 years and it’s safe to go back to the gym as we are all vaxed, boosted and etc. And to our surprise…THAT MEANT NOTHING to the management here! They are NOT even willing to consider letting us come back with our old rate AND now the rate is doubled so why would we pay more than $100+ for a family of 4 which is a 50 yr old, 40 yr old, 13yr old and 4 yr old!!! Our schedules and ages don’t even permit going daily but that doesn’t matter either! When I tell you my husband is heartbroken! He was a regular and knew folks there by name and they knew him after 15+ years...Loyalty means nothing to these people! COVID means nothing to these people! All they care about it there expensive membership fees! We will take our business and family elsewhere!
