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July 2025 by Ali Yousefian
I just experienced a very terrible conversation with RON he is very rude and I was asking him questions and he snapped back at me by saying something very rude as if I am deaf and not understanding English what type of person is this person who snaps back so rudely to a Verizon customer I have been with Verizon since 2020 I've never been encountered so rudely
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June 2025 by enver aytekin
Excellent worker
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April 2025 by Chad Blevins
I tried getting a phone number ported over from Verizon to Cox mobile, my new provider. A Verizon representative on the phone told me I can only do this at a corporate store. I visited the store and was told they can't do that because I owe $730. I told them I would be happy to pay if they could show me the bill and explain the charges (I have auto deduction setup through my checking account). Verizon store staff or management could not explain the charges so they connected me with customer service via phone, who also couldn't explain the charges. I no longer have access to my account and I can't log in to see the charges. I would expect Verizon corporate staff to be able explain billing, reset 4 digit pins, and provide transfer number pins which are critical to customer service to people in person which is not the case. I also discovered Verizon continued to pull funds from my checking account even after my account was deactivated, and they still say I owe them $730. I'm done being passed around on the phone waiting on hold. If someone from Verizon can please explain these charges I will happily pay and remove this review.
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April 2025 by Christine Berry
We came in for a phone upgrade and Mike was super helpful! He helped us transfer our phone data, and he was very patient when the phones were taking a long time. Mike was super knowledgeable and a fantastic sales associate.
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March 2025 by Tara Dillon
My experience in the past has not been great with Verizon - HOWEVER, the manager at this Verizon store turned around my thinking. Diwan Bist was helpful, courteous and kind when hearing about my disconnection of my Fios account and the very bad experience I had online and on the phone with Verizon. Even though the store primarily deals with phone service, he answered all my questions, apologized for the prior disconnection poor services and thanked me for coming by. I wish all Verizon employees were like Diwan.
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March 2025 by Grayson Weyrauch
Tallal and Zach were extremely helpful in resolving our issues relating to porting a new device/line over. Lots of hoops to jump through with Verizon’s port team, but we could not have asked for better customer service from the two of them. Highly recommend this location.
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August 2024 by Jay Lee
Over 25 years of having Verizon service I never had this experience before. My parents had no right to upgrade their phone because they are not authorized nor do they have my Verizon PIN number to get into my account. Knowing my parents speaks no English this Korean dude takes advantage of them and upgrade their phone when i can get it cheaper ordering online plus decides to add insurance to “My ACCOUNT” without my authorization. If you need to upgrade and couldn’t do it because you are not authorized person in the account this place is the perfect place to get it upgrade and taken advantage of. DO NOT GO TO THIS VERIZON STORE if you do check to see if they added any perks to your lines to get themselves a couple of dollars on their paycheck.
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August 2024 by Pasha Belat
My recent visit to the Tysons Verizon store was an absolute disaster. As a Verizon customer for over 20 years, I cannot believe the terrible service I received. I went in for help with the "green screen" issue on my business account phone, hoping for a quick fix. Instead, the staff completely ignored my problem and tried to upsell me on a new device.
Their blatant disregard for my loyalty and the urgency of my business needs was infuriating. It felt like all they cared about was making a sale rather than actually helping a long-term customer. This experience was beyond disappointing and has made me seriously reconsider my relationship with Verizon. I expected much better treatment and support from a company I have relied on for so long to support my business operations. This is unacceptable!
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July 2024 by Aman Khanna
Robert Raheja deserves a Gold Star for service! The best service orientation I've seen in any Verizon store ever
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July 2024 by Justin Siemaszko
Johnny and his staff tried hard to help, but their valiant efforts to get my phone functioning failed. After more than a dozen hours of tech support, roughly a half-dozen trips to the store in person, and FIVE WEEKS without phone service after xfering to Verizon as a new customer, I am left with a bricked phone, that's flagged stolen now, so I can't even port it over to another carrier without proving I'm me for 10,000th time.
Avoid this place at all costs, life is too short.
PS: I did as Verizon requested... filled out their form and sent them the email with reference number. They never wrote back so I am dropping my review from 2 to 1 star for faking a follow up in a review response.
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July 2024 by June
Johnny Chau is a Guru on phone activation and setup. He is very nice and always willing to help.
Some background. We have Verizon pre-paid plan and somehow activation has always been cumbersome. When we first transferred from Verizon postpaid to prepaid, it took nearly a whole afternoon to get two lines properly set up and activated. Then, when we bought a new phone for one of the lines, it took 1.5 hours to have to Data and Call work. And, I had to spend another 2 hours with tech support over the phone at home to get the texting work. From those experience, it sounds like prepaid plan need to provision the phone, in addition to register it in Verizon database. Complicated.
Given the past experience, I felt nervous to go to Verizon store and get a new phone for the 2nd line. I was thinking to myself it could be another long night. But to my surprise, it was very fast. Johnny did his magic with his tablet. Then, when I boot up the phone, it went into activation directly. Once it was done, I got call, texting, data all connected properly. No more long phone calls with the tech support.
Thank you, Johnny. You are an expert!
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July 2024 by Z Liu
I am leaving this review for Johnny Chau, the assistant manager of the store. I had some issue with my iPhone. And Johnny has been very dedicated in helping me. He is customer-centric and would go the extra miles to help Verizon customers. He ensures every customer feels valued and supported. He, and the team like his, are the reason that I stay with Verizon for 16 years. Thank you, Johnny!
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June 2024 by kevin davies
Johnny was fantastic! Helped me sort out my issue even though it was busy. Great at multitasking and very prompt. Friendly and very understanding and helpful as well! Five stars! Thanks Johnny!
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June 2024 by Vi Cory
This is a franchise for Verizon not a true Verizon store. Be very aware, they will offer you the most expensive plan and will tell you that the info you were previously offered by the real Verizon is incorrect. We overpaid monthly for two years until we discovered that's what was happening. For savings and honesty go to the nearest Real Verizon store. DO NOT GO HERE.
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May 2024 by Anthony Britt
Excellent service from Matt and Johnny. I will refer my family and friends to their location
