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July 2024 by Max Crocetta
Visited the boutique with no intent to purchase, however, I was given a warm welcome by the boutique assistant, a run-down on their horological offerings, and a time piece brochure to take home. While the other reviews seem to state the antithesis, I was very pleased with the customer experience, especially considering my "average Joe" attire. Should I find myself exploring products in this price range, I would visit again.
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July 2024 by Amr Behiri
Doorman asked me to take an appointment online meanwhile allowed another customer to take an appointment in the store while I’m standing there making my online appointment, this was definitely racial discrimination , wasn’t expected from a luxury brand , definitely not going back to this store! They deserve ZERO stars!
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June 2024 by Dominic Redmond
I hate to leave bad reviews but truly felt my visit today warrants this. Additionally, I saw another review I believe referencing the same associate. My fiancé and I came in to purchase a wedding day gift. Young was our SA and she was very cold and unwelcoming. When I informed her of what I wanted she quickly told me they don't have it and don't know when they get items in stock but get deliveries daily. She proceeded to show us the website after I asked to try on a different style too see if I would be interested in purchasing that. She did not listen or show any interest in our business. Her blatant annoyance and push to get us out the door without seeing any of the products we came in too see in person, left us feeling racially profiled. We were in and out within 5 minutes and won't be back to this location after our interaction with Young.
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June 2024 by Khaled G
We had a great experience, Wilson was very knowledgeable and very experienced, we truly appreciate him.
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June 2024 by EP
Six months ago, I pre-purchased a bracelet from Samuel to be on a wait list. Long story short, Samuel canceled my wait list four months ago without refunding me nor notifying me. Samuel said the Van Cleef company canceled my wait list. But I never communicated with the company itself. The boutique says Samuel would have canceled it. For months, I thought I was on the wait list. He would have never refunded me if I didn't contact him about my current status of being on the wait list. He said I never got my refund for four months because the system had a glitch. So whenever there is a glitch, this boutique can cancel clients' order yet keep their money? For months?!
Samuel says I now need to reorder the bracelet at a newly raised price. It is now $500-600 more than when I had pre-ordered. He also said that he will talk to the manager to help me repurchase at the cost I had originally paid. But even I know that the boutique has no control over price adjustment. I'm sure he does as well.
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June 2024 by H Yoon
Rumors have already spread far and wide throughout the Korean community about how rude the Korean sales associate there is. She is so entitled; she will claim every Asian client that walks through those doors just because we’re all “Asian”, but trust me, we don’t want to work with her! She is the most disrespectful and rude SA. I already know of two or three clients that reached out to SAs in other states, even as far as California, in to purchase their items just so they can avoid this lady.
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June 2024 by Jennifer Byon
I recently experienced excellent quality service and wanted to share my positive review. From start to finish, the level of service was exceptional. I initially made an appointment with Sam (found him on instagram & was able to set up an appointment with him! @Samuel_Gross_SA, I highly recommend) From the moment I walked in, starting from the security guard to the store director, everyone gave me a warm welcome. Sam was attentive, friendly, and knowledgeable, ensuring that all my needs were met. He went above and beyond to make me feel valued and special although I was having a hard time choosing my bracelet! B I was choosing between multiple bracelets and throughout the whole experience Sam was very kind and patient with me and helped me narrow down my choice. The attention to detail and the commitment to excellence truly set this service apart. I even went back the next day to try on the bracelets again and he honestly was so friendly and made me feel so comfortable. I highly recommend it to anyone seeking top-quality service. Can’t wait for my follow up call to pick up my bracelet!!! Thank you Sam so much! Can’t wait to shop with him again.
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June 2024 by Seung Kim
I recently had the pleasure of visiting Van Cleef & Arpels and fortunate enough to be assisted by Samuel. I went in to purchase a gift for my wife and his exceptional service truly made my experience memorable. From the moment I walked in, Samuel's warm and welcoming demeanor set a positive tone. He demonstrated an impressive knowledge of the products and took the time to understand her preferences, guiding me through the selection process with patience and expertise.
Samuel's professionalism and attention to detail were outstanding. He ensured that I felt valued and appreciated as a customer, and his genuine passion for the brand's exquisite jewelry shone through in every interaction. I left the store feeling delighted with my purchase and grateful for the top-notch service I received.
Thank you, Samuel, for making my visit to Van Cleef & Arpels exceptional. Your dedication to providing an outstanding customer experience is truly commendable. Can’t wait to return for future gift purchases for my wife! Samuel just makes it so seamless and fun!
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June 2024 by Rachel Boyell
Wow. My experience was horrific. First, apparently they don’t allow you to just peruse the store, despite no mention on their website about being appointment only. So, you could drive all the way there with sole purpose of going to Van Cleef and not be allowed in BECAUSE THE DOORS ARE ACTUALLY CLOSED.
Secondly, they have a doorman that, despite him standing behind the transparent glass doors doing literally nothing, refuses to acknowledge your presence. I politely stood there for 20 minutes and nothing. Finally he opened it to let someone out and I asked to be let in which he rudely stated he would “check” (keep in mind the appointment link they have on the door doesn’t allow same day appointments, it just lets you request an appointment for a future date).
He rudely lets me in and the experience got worse. Sales associate was rude, condescending, and worst of all not helpful. I was practically doing her job for her. After a ton of back and forth (with me driving/forcing the conversation), come to find out the ring I wanted wasn’t in stock anywhere in the country. When I asked if they would be getting it in stock, she rudely stated they have no way of knowing that and that was the end of the road. No offer to take my information and contact me if they got it in, NOTHING. Not to mention she also gave me false advice on the ability to resize the ring (it was the perle which cannot be resized).
How is this treatment acceptable? And this place is supposed to be “luxury”? What a joke.
If you want luxury, see Kambiz at Cartier. I know their jewelry is a different style but he is incredible and will actually help you.
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April 2024 by malcolm hayes
Absolutely amazing experience! Dana was our Sales Associate and treated my wife and I like royalty throughout our visit. She was highly informative, patient, personable and professional which made our buying decision most enjoyable. Moreover, the Sales Manager (Alice) was equally welcoming and only amplified our wonderful experience. Lastly, we cannot thank Dana and the entire Van Cleef Arpels Team enough! Thanks for everything including the sublime champagne to celebrate the purchase of beautiful handcrafted jewelry for my lovely wife—Cheers ?❤️
PS Ask for Dana!!!
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April 2024 by Jovial Ker
I want to express my gratitude to Van Cleef & Arpels at Tyson’s Galleria for the outstanding service they provided during my visits. Especially, Dora, my lovely SA.Her professionalism and customer service were commendable. She is incredibly friendly and approachable, readily available to answer my questions and provide assistance. The entire experience, from the moment I walked in, was fantastic. The store manager Alice was friendly and always helpful. I highly recommend this location.
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April 2024 by Caroline Larson
This location has terrible customer service and the staff are uninformed about their products
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March 2024 by Fatemeh LeTellier
I usually never leave a review but I truly wish I could give this store ZERO stars. I made an appointment to go in to purchase a gift. The sales associate I had an appointment with went home ill so the assistant manager assisted me. I am the COO of my company and if I treated my clients in the rude manner which I was treated by this manager I would have no clients left. The items I wanted to purchase where not in stock in the Tysons store thus I was advised that the items would be ordered and brought in. I never received a call back regarding the status so I sent a text to the original sales associate that had confirmed my appointment she did advise me they were working on it but I never heard back after the initial text. Luckily there are other V&C store in the US & globally that do care about customer service and assisting a client. This whole store needs to be retained as they are a disgrace to customer service of any kind.
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March 2024 by M P
I thought the negative reviews were hyperbole, that the reviewers would go in and acting silly or something. Sadly, they were not. I purchased a necklace online and had it shipped to this boutique so I can see it and browse as well. Neither the email nor the phone call that my piece arrive indicated that I “have” to make an appointment, only that I am “invited” to do so, if I wished. When I arrived, I was told I needed an appointment and the email said so too. False on both account. The doorman was not rude, but he was not useful. He said I could wait for a sales associate to free up, but that I could not wait in the store. Wait, I couldn’t wait in the store or browse? That’s a first. So I went back into the mall deciding maybe I hallucinated this event, but realized I have not been told when someone will call me and I had no idea when the sales associate would be back. When I immediately returned to find out the wait time, there was an associate! She was unfriendly and demanded I have an appointment. Okay, so the next appointment was 2 hours from then. Apparently, they were going to make me wait that long without telling me. When this magical appointment occurred 2 hours later, there was a nicer, older lady at the front door who invited me to browse and wait for the associate. Oddly enough, another customer without an appointment showed up and they were offered to look around, thoughh I was previously told I would have to wait in the mall. Anyway, I found another necklace I liked and when the associate arrive, I told her so, indicating I would get it that day. Silence. She ignored it and said to come back with an appointment! Wow, okay. Further, instead of selling me something, she wanted to know the origin of my name (Italian) and proceeded to tell me it was a shame I didn’t speak the language of my great grand parents, though she did and she spoke greek too - how this was relevant to anything is beyond me. Apparently, not wanting to sell jewelry and shame me for my lack of language skills was high on her list today. Needless to say, if I buy that necklace, it won’t be at the boutique, and if I ever need to go to a boutique - I’ll be going back to NYC. The only thing that is a shame is the brand damage so easily done by incompetent people. Any wonder why companies want to push sales online? Not at this store. Spare yourself the time and buy online or from a better boutique.
Or go to Omega or Yard House (a restaurant), and get better service lol
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December 2023 by Akua Agyeman
Not sure what's happened since the past reviews, but went in today and had an great experience. The security guard(s) was super nice to me, said hi when I came in, made some small talk, asked about holiday plans and shared his own. The what I'm assuming is the manager, was also super kind and welcoming and so was my SA. I came in for a pick up (after ordering online). They let me slide on the appointment since I didnt make an appointment, guess the pickup was enough to satisfy as an appointment?. I tried on what I bought (everyone helped me out), they offered me a beverage and their maison chocolate (told me about potential allergies, for anyone this applies to). Honestly felt like almost everyone in the store was waiting to serve me so I had a great experience. First time going into a VCA store but would def go back. This experience may be standard for these types of stores but no complaints from me. Also small but niche thing to note, no one was following me around as I browsed while waiting for them to get my stuff. This happened in a store (not VCA), when shopping in a different brand's store on rodeo drive. First and only time I've experienced such a thing (and no they didnt do this for everyone just me and my friend), but left a bad taste. Speaks to the trust this store has between those who visit and the employees. Also everyone who came in (even when turned away because no appointment) so nice. Overall good vibes.