Tesla Solar

Most Recent Comments

• December 2024 by Kamal Tushar A.
  The purchasing experience was great. However not so much with the service center interaction. I bought my Model Y and got the delivery on Nov 17th. I called the service center at Tysons Corner, VA as I have 1 month complementary Full Self Drive feature available to try out but the Summon feature is not available. The person I talked to told me that Tesla is having issues with the software and Summon feature is not available for a lot of people as they have been getting calls. Their engineers are working on it. As I asked that my promotional FSD is going to expire on Dec 17th and if I don't get the update by then and don't get to use the Summon feature then what happens, they service personal told me that there is nothing Tesla can do and it has been the policy like that for ever with Tesla. So basically even though I am entitled to have that service for the first month and they are not able to make that available to me, they will simply not do anything about it. FSD has an additional 8k price tag and I don't get to try it out and if I want to try out, I basically have to make the purchase and pay 8k or take monthly subscription. That I thought was pretty lame of Tesla and felt like Tesla doesn't care about me as much as an existing customer as they did when I was a potential buyer. I hope enough people are having this issue to start a class action against Tesla.
• December 2024 by Johnny W.
  This place sucks! You would think you walked into a mafia movie. Do not feel comfortable in this place let alone buying a car here. No help from anyone!
• October 2024 by Enrique S.
  On August 7, 2024, I ordered a Tesla Model Y vehicle online. Within a few days I was informed that I could pick it up as early as August 13th in Raleigh, NC. Since I live in Virginia, I asked if I could pick it up in Virginia to simplify the tag transfer process. I was told that I could not. On August 13th I drove down to Raleigh, traded my car in, and purchased the new vehicle. One of the documents that I had to sign indicated that, if my 30 day North Carolina tag expired before I received my Virginia tags, I would not be able to drive the vehicle on public roads. Before signing I asked what I could do if that happened and was told that I could call the dealership for another 30 day North Carolina tag. I drove the vehicle back home to Virginia and went to the DMV the next day with the tags from my old vehicle. I was told that I could not apply them to my new vehicle and was issued a partial refund. Three days before the temporary North Carolina tag was due to expire I had still not received my Virginia tags and I called the DMV. They had no record in their system of my vehicle. I called the dealer in Raleigh to request another temporary tag and was told that North Carolina law had just changed. They could not issue another temporary tag. They claimed they had sent the paperwork to the dealer in Tyson's Corner and that dealership was now responsible for filing the paperwork. I spoke to Kristoffer Wright, head of sales in Tyson's Corner, and he said that the paperwork had been filed and that my tags would be sent to me as soon as they received them. My tags expired on September 13th. I spoke to Mr. Wright September 23rd and he said that the paperwork had been filed and I should receive my tags in two to four weeks. I called the DMV on September 23rd and the representative could not find my vehicle in their system. I called North Carolina DMV and they told me that, since the paperwork was transferred from their dealer to a Virginia dealer, the matter was now out of their jurisdiction. At that point I had an automobile in my garage that I was paying insurance on but could not drive on public roads. In addition, I had no idea when I would get my tags. On September 26th, I logged into my account at the DMV and it showed that my new car was now on my account. On September 28th, I went to the DMV and they issued me a registration form that I could carry in my car to show that the car had indeed been registered if I were pulled over for driving with an expired tag. They told me to return if I did not receive my tags in a few days. On October 2nd, I received an overnight envelope by Fed Ex from the Tesla shop at Tyson's corner. It contained the a copy of the new registration and the stickers for the tags. However, there were no tags included. Calls to the Tesla shop at Tyson's corner went unanswered. On October 4th, I went to the DMV and they issued me new tags and told me to destroy the others when they came in the mail. New tags never came. Recently I looked more closely at the registration that the Tesla shop had completed on my behalf and discovered that they had transferred the Virginia tags that had been on the vehicle that I had traded in. These were the tags that the Tesla store in Raleigh had told me could not be transferred and that I had turned in for a refund the day after I had picked up my new car. In summary, here is an accounting of the time that I unnecessarily wasted because of the ineptitude of the Tesla shops: 1. 5 telephone calls to the Tesla shop in Raleigh, about 10 minutes each 2. 10 telephone calls to the Tesla shop in Tyson's Corner, about 10 minutes each 3. 3 telephone calls to Virginia DMV, about 30 minutes each 4. 2 calls to the Virginia Motor Vehicle Dealer board, 45 minutes the first time and 20 minutes the second time. 5. One call to the North Carolina DMV, 40 minutes 6. Three visits to the Rocky Mount office of the Virginia DMV, 1 hour round trip each 7. Compilation of data and writing of this memo, 1 1/2 hours. Total time wasted: 10 hours and 15 minutes This experience is
• October 2024 by Moe M.
  Terrible experience at this location I took my Tesla for maintenance and they charged me over $500 just diagnostic and service rep poorly communicated with me that this charge is only for diagnostic and left me to believe they going to fix it only to find out that after I approved the estimate that they needed more Parts so now it's going to cost over $4000 to fix and charge me about $130 for bringing my loaner one day late. Just total rep off ..
• August 2024 by Raj B.
  I had three tires replaced per Tesla service recommendation (Tyco Rd). One of the tires was low on air and I took it to a local mechanic. He showed that one of the new tires which had a little over 20k miles was worn out. I called the Tyco Rd service center, and the tech said there is no warranty for tires that is worn out. I told him this is my 10+ car and there has never been an issue where a tire got worn out in 20k miles. He said it could be way I drive, I told him pull up the camera data and review my driving. Then he said alignment should be done every year. I asked him does he perform alignment every year for which be back paddled and said must be done when tires are exchanged. I asked why wasn't I adviced to do alignment and he had no answer. I also told him the front right rods and bushings are making noise and I had taken the car to service center expressing concern and it was fixed. He said they are not going to do anything about it. I asked for his supervisor name. He said Devonte. I told him to pass it to Devonte. Devonte according to him went home sick and was supposed to call me in two days. It has been two weeks and there is no sign of Devonte. Reliability in any service business is very important! With multiple EV in the market, Tesla needs to perform a software upgrade on the managers and front line and teach them what customer service for premium brand should be. The market is not a monopoly anymore and if they continue to hire such personnel, there is not going to much market for Tesla.
• August 2024 by Harper P.
  Such bad customer service. Best not to purchase your vehicle at this location. Save yourself and go to another Tesla.
• June 2024 by Leon M.
  An automated low key facility makes a lot sense to me. My previous car service center was very fancy but the fanciness was at my cost. Tesla really cut the unnecessary overhead so focus the money on real innovation stuff. Staff members are very helpful and pleasant. Way to go Tesla!!
• June 2024 by Isabelle A.
  Scheduled a test drive, and knew it was busy at the moment and waited a few minutes to be assisted. The salesman Phong asked how he could help while he was assisting another couple. He pulled up my appointment, and a few minutes later walked us out to the car I wanted to test drive, asked if I had ever driven one before (I hadn't), had me sit inside, and showed me how to put it in drive and reverse, and then left. My partner was with me, and it was up to us to figure out the rest. I was expecting someone to be with me for the test drive. We drove around for ~15 minutes, and came back. We saw that Phong was returning from a test drive with the couple from earlier. My partner and I sat in the parking lot looking at different things on the car we had test drive for a few more minutes and headed inside. We brought the key back, and Phong said to give him a second. He started helping yet another couple. We started to just look at the display model while we waited and were thinking to just leave, and eventually someone else came to ask if we needed help. I told him I just finished test driving a car, and that I wanted to buy one, but should I just do it online? Phong immediately darted his eyes at me and the man who began helping us said he could help us do it online and to see if they had what I wanted in stock. Since they didn't, he said that he will start a custom order for me and wanted to make sure Phong got credit for his sale. I was very confused because Phong really did not help me, and at this point I did not want to make a purchase with them. I wanted to see what it looked like to do it online, and we left to think through other options. I went in thinking I'd be going home with a new car purchased, and left very confused and disappointed with my experience. It's very sad to see salesmen making assumptions about who a potential sale could be. I was witnessing others be treated so much better than I was despite being ready to buy.
• June 2024 by Honey V.
  if i could give 0 stars i would, Car was here for detailing so only working on the outside. i went to pick up my car and noticed they stole my tiara from the car. if you want your stuff stolen come here
• May 2024 by Wahdat H.
  Unfortunately, my recent experience with Tesla customer service was disappointing. I ordered a Tesla Y model on 6 May and I got notification the same day that it is available in 8500 Vienna Branch VA I scheduled 11 May 11:30 am for pick up , I received at least twice call and 3 times message that i can pick up my earlier than my scheduled day , but when I went to pick up my car on 11 May . The delivery team said we are sorry and your car will be ready at 4:30 Pm I asked why the agent was saying that car need to be cleaned and detailed it take 4 hr , I asked him that a new car shouldn't need detailed cleaning the representative was unresponsive and provided inaccurate information, which resulted in further delays and frustration on my end , since I was going to Canada I had to cancel entirely the order , it is 4 days I am contacting for my down payment the online customer service says that it will take 10 weeks you get your down payment back. I believe improvements are needed in terms of training and responsiveness. I hope this feedback will prompt positive changes for future customers.
• April 2024 by A K.
  I had a faulty parts of tesla .. thats ok Tesla is good to repair their faulty parts however what is not ok is when you are picking up your car and realizing there is fresh droplets of black paints on the white car front to back. Initially one if the guy helped me clean few spot but when he realize its all over the place. He decide to ran... So i folllowed him and asked for some sort of resolution like "clean my car" or compensate detailing or something. Instead; the response is that they dont know what happened outside while it was parked so its not their problem. it seems he doesnt understand that the moment he took my car for correction. the possession is with the dealer.. i end up staning tesla dealership for hours to clean off their mistake. if you are thinking about getting service done good luck.
• April 2024 by Carlos A.
  Horrible Service Center, unprofessional staff who don't care about their job or product. It took the service center three hours to let me know that they didn't have the replacement parts for my recall. Why did you schedule me an appointment (weeks in advance) if you don't have the parts? I dropped off the car to fix the recall and rotate the tires at the appointment time and following the instructions on the app. I didn't trust the app, so I went inside and spoke with the customer service/ technicians to make sure they were tracking where my car was and I asked for an estimate completion time which they answer that I could take a seat in the waiting room and track the progress using the app... well, I did, and after not getting any updates and zero response on the app message system, I went to talk to the staff again and saw my car parked at the end of a three car line. Then they just told me, "Oh, we don't have the parts for the recall, you will have to reschedule. Do you want to wait for the tire rotation?" Of course, I have nothing to do, and I love wasting my time and missing work hours. Sorry, never again!
• April 2024 by Jay M.
  I took delivery of a 2024 model 3 at the end of March.One sentence to summarize: they were friendly and showed me they don't care at all. The process is optimized to be done as quickly as possible. 1. They don't let you inspect the car until you sign the paper. I insisted and they showed me a locked car. Only after I signed the paper, they unlock the car. 2. They did not give me the 1 month trial of the full self-driving feature. They didn't mention it. 3. The car was charged to 70% 4. There was a line. When you inspected the car, you had to go to the end of line again. 5. I had a trade in. They didn't give me the check for trade in or tell me when I can get the check. The rest are done through Tesla App and chat thread, the process is an equally 1-star experience. 1. They switched the car during the leasing process. They talked me through accepting a different car. I regretted the decision. 2. I asked when I will get my check for trade-in. They told me after 8 weeks. I think they would sell the car first then pay me. 3. They cut off the communication channel 2 days after the delivery. I still have a bunch of questions regarding payment, service setup, and etc. But I don't know how to contact Tesla. Maybe I have to open service tickets now, even though they are not service requests. I am confused. I am very disappointed with the delivery experience.
• March 2024 by T K.
  Would give zero stars if I could, STAY AWAY FROM THIS LOCATION. Customer service is super rude and they try their best to make it inconvenient for you when getting your car serviced. They are not transparent and will LIE to you to get you to do business with them. DO NOT TRUST THEM! Go to another location that doesn't have mostly 1 star reviews and few fake five star reviews.
• February 2024 by Angela S.
  Pleasant experience first time visiting a Tesla dealership and test driving the car. From the moment I stepped into the dealership, I was greeted by Hyun who was very welcoming. He was very thorough and explained the whole process of becoming a Tesla owner if I decided I wanted to purchase one. After test driving the car, I fell in love! I went home and sat down on it for a few days going back and forth between the Audi I initially wanted to the Tesla. After a few days, I called Hyun and asked him to walk me through the steps to purchasing one. It was the easiest and most convenient way I've ever purchased a car in my life! I absolutely love it! I highly recommend reaching out to Hyun Park if you're interested! Thank you again for making this process so easy!