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October 2024 by Alison Bowder
I've been a long time customer of Ferragamo. Today, at Tysons corner, I was looking at bag and the sales associate commented that the price tag on the bag was wrong and, in fact, the price was $100 more, due to a price increase. I asked, but you'd honor the price as marked on the bag and she said she'd have to go to speak with the manger. She came back and said that they would not honor the bag's price tag and if I wanted to the bag, I would have to pay $100 more than the price tag. All in all terrible customer service and I will not be returning to that particular store.
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June 2024 by Robert Coley
Terrible Service. Worst service experience of any Ferrgamo store. It seems like since the name change the customer service quality has also changed for the worse. I left shoes at the store to be repaired under warranty. I was told the warranty no longer covers the requested repairs and I would have to pay for the service. I left the shoes in February and have not been able to receive them back since! I went to check on the shoes after a month and I was told the work had no yet been started but it was in que. Nothing has been done and I have not received my shoes back to this day. I recommend moving away from this brand to one with more modernized customer service.
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May 2024 by Joel Pettit
Great service with a wealth of knowledge. I’ve bought shoes, wallets, sunglasses and a purse for my wife. Everyone there is always attentive and courteous.
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February 2024 by KHK
I purchased a Studio bag in Fall 2023 from this store. I subsequently had to ask the store to send it for repair (Ferragamo doesn’t offer warranty) because the edge paint of the handle peeled off after a month of wear. The staff (man) at the time estimated about $20, and I took it as a mere estimate. No photo taken by the store of the damage.I could live with all of that at this point. My bad experience came after this. The woman who attended to me (not Patricia) didn’t even care to say hello when we walked in, when telling her my reason she just did what she needed to do, to get the repaired bag. She told me it is $80. Fine. I paid.But then I saw a few dabs of small paint around the area that was repaired. I told her and her male colleague who was next to her. The woman said she doesn’t see anything. He recognized them and offered to first clean it. She then said they are just part of normal stitching, and then when I said it’s related to the edge paint, she changed to say it’s a normal pattern of the leather. Really? It’s obvious to me it’s spillover from the edge paint and they weren’t careful in the repair process. She then said they don’t take photos of the original damage but don’t because they trust the repairer. That’s not professional.The way she communicated was disrespectful of the customers’ intelligence and dismissing of my concern. I can stop going to this store in the future, but now I will carry a bag that has bad experience attached to it. It makes sense to me that other high-end stores in this mall have customers but this one rarely does.
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January 2024 by Design Design
Mo is absolutely the best salesman that I have ever had.
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November 2023 by Dr. Allen R. Jones, Jr.
Patricia is an amazing salesperson!!She is attentive and has a great sense of style.I purchased several shoes from her.Very pleasant to work with!!
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September 2023 by Goldie locz
Is this the location that racially profiled a black man simply because of his race and appearance which is beyond appalling and unprofessional not to mention the black security guard and black front desk associate were completely and utterly disgusting and should've been fired on the spot. She not only threatened to call extra security but she lied the minute the manager stepped in and I would love for this store to be boycotted IMMEDIATELY.
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August 2023 by Michael R.
Recently went in to just browse around the men's section. I was greeted by Patricia who is amazing! She is very nice and helpful. Beautiful selection of shoes, bags, and accessories. As with any luxury brand, the prices are very high. I ended up looking at the wallets and bracelets and bought a bracelet. At checkout, I was offered a sparkling water by Patricia. Very pretty store and I will definitely be back!
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July 2023 by Anthony Olukoya
Jae and Sunil were extremely helpful helping me pick out a tie for a wedding I'll be attending in the near future. Overall great experience and I would definitely shop here again!
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July 2023 by Michael Jaffe
Patricia was extremely helpful while shopping for my event. Thanks again!
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July 2023 by Rt Ry
We had an amazing experience shopping at Ferragamo Tysons, thanks to the consummate professionalism and amazing service provided by Patricia. She provided us with the highest level of customer service and offered thoughtful suggestions on what shoes to purchase based on our requirements. Patricia goes above and beyond to ensure that every customer is treated like a king. Thank you for making our Ferragamo shopping experience so memorable and enjoyable. We are going to be regular customers thanks to Patricia.
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June 2023 by nilu savaliya
Best customer service. Little expensive.
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June 2023 by Al S.
My kinda store for men's stuff. Not often do I shop at Ferragamo and there is no need to. Quality is built in the products sold by the vendor. Simple, not flashy, and fitting. Especially the shoes:-)))))
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March 2023 by k carvana
I had a great experience at Ferragamo in Tysons. Patricia was great to work with, and I plan on going back soon to pick up a few more items.
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November 2022 by Parviz Asgarov
Friendly place. Columbian girl- she is very friendly
