Banks in McLean, VA

“Great customer service at this branch! I worked with Mr. Mohammed Khalid and he did a great job helping me with wire services! If you want to work with a bank in Northern Virginia with great customer service I highly recommend Mr. Khalid and this Citibank branch.”

“This is a follow-up to my previous review.The correct address for this (and the previous) review is 10089 Fairfax Blvd, Fairfax, VA 22030.MainStreet Bank contacted me after the review I posted and provided a detailed explanation of everything that transpired, including a sincere apology. I understood the rationale behind the situation. They went above and beyond to make things right, which I appreciate.This is why I changed my rating to five stars.”

“I opened a checking and savings account today with Michelle. The entire team at the Columbia Heights location were very polite and helped make the process very smooth!”

“Stopped by to ask about business banking and I was truly impressed by the team knowledge and how they made the process easy for me. Thank you Evelin and Hadeer for the amazing service!”

“Not sure what these people are talking about. There definitely is a TD Bank here. The staff are very friendly, and all my transactions are quick. Make sure to bring your card when depositing or withdrawing.”

“CBB the best bank for you mortgage needs , Joe and his team were able not only beat all local bank in rates but close within 20 days. Thx Joe for making this process very easy.”

“This is probably the best Bank of America branch. Diyar and Leah are the best tellers and always help with simple and complicated transactions. Highly recommend them for any banking needs!”

“Soumiya Jaouhari is the reason I changed my review from one star to five. She put the humanity and warm hospitality back into the cold banking world. Thank you Soumiya”

“On 10.18.2024, I walked into the branch for the 1st time. I was greeted with a big & warm smile from Kofi Marfo who pleasantly escorted me to the bank teller after telling him that I needed to get a certified check. The tellers, Monica & Maria were very sweet & helpful making the transaction very smooth. We actually all laughed together because I couldn’t remember my debit pin #.

Subsequently, I saw Kai & Kofi at the rep desk to change my address on file. Both of them were very sincere, warm & personable. Really appreciated meeting them. We had a lovely & enjoyable chat about our different cultural backgrounds which was heartwarming.

The employees here make you feel at home & like family. They are all so down to earth. I have visited various banks in many states over the years but this one is by far the best. Kai, Kofi, Monica & Maria are very gracious & more than willing to assist you with whatever your needs are. They are truly an asset to Chase: It has been a long time since I stepped into a bank branch but I will definitely come back to this one because they are special!”

“Friendly, patient and helpfull agents.

Mr. Mac (Muhamed) Amer and Mr. Alberto Vergaraiv took the needed time and explained all the details and answered to all of my questions, step by step.

Thank you very much for that.

Only 1 issue are disturbing, but it is a bank procedure, not related to the branches team:

As a non citizen, I can not initiate a new deposit (CD) via the app or online or via tell.
I must be present physically at the branch, which does no make sence while the bank does allow me to send funds outide of my account to any 3rd party via the app or email plus confirmation call(which is great methode).
I want to further send funds to my Private Client account but I am on long vacation so the next time I can visit the branch will be on few months and it is a waste of money just to have sums at the account and not in a CD with better interest.

Many thanks again to the team at the branch, you are doing very good job!”

“I like this branch of the bank because every time I went to the bank, Ms. Atefeh answered with great patience and respect, and I have always been satisfied.Thanks to the bank EO's and managers to having Ms. Atefeh on this branch. ?”

“I'm not sure which department is appropriate to send this note to. If this is incorrect, please forward my note to the right person.I am writing to commend Doris Re. My wife, Joy, has been a member of HFCU since around 1970 and we have never met an individual who has been so knowledgeable, attentive, responsive and courteous to our needs and questions as Ms. Re.Others have tried to help but have often had to transfer us to one or another more experienced person. When we reached Ms. Re, she not only was able to answer our questions immediately, or refer us to the appropriate person (who answered us right away), but made very educated suggestions about how to transfer some of our savings into accounts with better returns and do the actual transactions for us.I understand Ms. Re has been ill for a while. When we attempted to contact her and were unable, we felt very much at sea. When her health improved, she contacted us and took care of our requests right away.We hope she will be better soon and be able to continue for many more years with HFCUShe is so good and should have a well-deserved raise!Sincerely, Michael and Joy Greene”

“Went there to take care of my account rollover to Schwab. The staff (forgot to ask for his name) at the front desk was so professional and he made things so easy. I went in with a check from my previous account, and a few minutes later I was out with the check showing up in my Schwab balance.”

“Customer service going from Suntrust to Truist has changed. With Suntrust, all my accounts were linked, I had automatic overdraft protection, and I could transfer money between my accounts with the app or online. When I had a more complicated question, the fastest route was to call the 800 line and get connected within 6 minutes. NOW, my accounts are not linked, overdraft protection is not automatic, and the text alerts I enabled on my account are not working. The 800 line is useless, should you have the fortitude to persevere on the phone for an hour to get connected to a person. The best recommendation for help from the 800 representatives is to go into the branch. I can't fathom the business decision to send people physically to the bank to get questions answered: it seems like that would be more costly for the bank than the call center option. I find it less convenient for me, since I have to make the trip and wait in the lobby to get help now, instead of being able to multi-task and get things done at my desk while I call in. The people at this branch are friendly, competent, and willing to help. Good branch, though I haven't found the time to go in and try to link my accounts, nor to address the overdraft, nor to address the text alerts. I went in to get my app working, in the brutal 2 weeks after the switchover when my accounts were not available. Seems silly to go to a bank to get your app working but that was what had to happen and it worked. The issues have arisen one by one since the bank has switched over, and solving the issues lags their appearance by more than a month, since I have to clear time during banker's hours to go to the bank, in order to re-secure a service that used to be automatic. The larger bank has changed, dramatically, and reduced its convenience.”

“I visited Bank of America in McLean for help with my business account, and Bruno, the business account manager, swiftly assisted me. His expertise and efficiency were impressive, and I felt valued as a client. Highly recommend this branch for efficient business banking support.”

“I am a professional fiduciary and work with many banks on behalf of clients. Sophia Salguero is the best! She has supported me through several POA client setups and if you have ever done it, it usually takes two visits and involves time. She has made it painless and easy.”