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April 2024 by Carlos Colon
Excellent service...I have never had problems with information or their products.
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April 2024 by Michael Madsen
Easy auto loan refinance. Good rates for current market. Couldn’t ask for anything better.
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April 2024 by Miguel Mercado
Everything is fast,helpful,easy and great .
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April 2024 by John Clark
These people don’t explain or work with you when you fill out an application for a car loan and leave you unable to purchase a warranty !!
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November 2023 by Julia L B.
I've been a member of PFCU for many years, maybe 50 years, and it's the best. Find a location near you or login and bank electronically. Either or both are easy and convenient.
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November 2023 by Jacqueline Smallwood
If I could give ZERO stars I would. This by far has been the worst banking experience from start to finish. The level of discrimination my husband and experienced is like no other. I was directed to this bank to shop for the best interest rate for a small auto loan - With no valid reason I was denied.I went to my bank and was approved on the spot without any stipulations, AND with a much better rate.Never again.
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November 2023 by Ziaul Khondker
In my fifty plus years of experience with financial institutions, my recent financing of an used automobile (lease buyout) with PenFed CU has been the most pleasant, professional, and valuable transaction. Interest rate, prompt service, and the entire process was beyond all of my expectations. I did shop around extensively.
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November 2023 by Bill
Be careful, the interest rate you're pre-approved at might increase after you agree to purchase the vehicle and give them the final numbers! Classic "bait and switch"!!! They won't give you an exact reason it went up! I'm contacting the BBB to see if they can get to the bottom of this!
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November 2023 by Rhonda Kiley
Auto lease buy out Easy online application. Good communication regarding information needed. Wish interest rate lower and payment directly to Subaru. Sent payoff check snail mail not fedex I was very anxious to say the least until the check arrived. Finalizing few details but so far so good PenFed interest rate was 2% lower than BoA and I have been customer almost 20 years. First Citizens rate better than PenFed by 1.5% but max term 60 mos wanted 72. My car is 2021. I have started auto deposit to a savings account which had been sitting with a tiny balance for a few years. We will see where this new relationship goes! Hey PenFed corporate send swag and I will wear and advertise for you in NC ! I live 15 min from MCAS Cherry Point!
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November 2023 by Seun Ajenifuja
My experience with Penfed as been a wonderful one, they offer great rate which other big banks do not offer. From Auto Loan to Money Market Certificate. I will recommend them for your financial needs.
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November 2023 by Louie R
Simple and straightforward car loan pre-approval process done online in 10 minutes, no phone calls, no fuzz, and a fantastic interest rate in this current high interest environment. I highly recommend Pen Fed.
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November 2023 by Katie Book
FUTURE HOME BUYERS BEWARE! This is the worst experience I've had with a lender. I was approved for a mortgage with PenFed in August of this year. Let me preface by stating my approval was based on the sale of my current home while my new construction build was underway. Fast forward to early October, my new build was nearing completion and my current home was still on the market. I contacted my loan processor to see what my best course of action would be so that I could still close on the builders proposed date without the sale of my current home. I expressed concern of how the two mortgages would effect my debt to income ratio and questioned if I needed a cosigner. He said no cosigner was necessary. I only needed to come up with the cash (that I would've netted from the sale), and for the home to remain on the market. I obliged and was graciously "gifted" the funds I was short by my parents. The week of closing, I emailed and called requesting updates but never received a response. I called their Home Loan Operations department trying to get answers, and the rep said my loan processor would call me within the hour. Instead of a returned phone call, I received an email requesting the HUD statement on the sale of my current home. I was obviously very confused by this and called him. All of a sudden I was ineligible for the loan because of my outstanding debt on the other home... it's as though we didn't already have dozens of email correspondence discussing this exact thing. I was now 24 hours away from closing and being told I could rent out my house or get a cosigner which all involves rescheduling the closing with the builder. This was UNPROFESSIONAL on so many levels, and preventable. The lack of communication is appalling.
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November 2023 by Shemone “CeeCee” Fullilove
The CSR was professional, knowledgeable, compassionate, understanding, helpful, and wonderful. I expressed what help I need and I got way more than I asked for. She recommended services to help me on my credit debt pay off plan by recommending opening a premier savings account. She actively listened to what I needed and provide above and beyond what I expected when I called. I appreciate her. Thank you for having such exceptionally, great employees.
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November 2023 by LG G
My account has been targeted. There is not a day that goes by that another feature on my credit card account has NOT been disabled so I cannot track, view, or print my current transactions. Unauthorized transactions ARE showing up on my account. I filed a dispute and they have not said anything about it yet. They even want me to cancel my current card and get a new one, this way, it could be a very long time before I GET another card if ever.They want me to sign a death beneficiary notice for someone I know in case I die but fail to offer good health insurance where I am able to CARE FOR MYSELF WHILE I AM ALIVE. I am always getting unfair medical prices. Corporate will not provide a direct number. Obviously, they hide behind the 1 800 no. I personally would not recommend this credit union. Otherwise, my location is in Omaha NE. A location that is notoriously known for criminal activity. White-collar criminals.
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October 2023 by Ethan Stone
Applied for a private seller car purchase.Loan application process was quick and painless. Approved quickly, and paperwork was done easily. Competitive rate.However, I asked for $51,000, and was approved for it; $45k to seller, $6k to me for tax/title/reg. The website confirmed this, and then the paperwork completely dropped the $6k part, leaving me on the hook for all DMV fees with no notice.While I was able to cover this, it put a really bad taste in my mouth to approve something, promise it, and then not deliver on it. Poor attention to detail, and poor integrity.
