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May 2024 by Cyne'a Turner
I had an amazing fitting session with Elena. She was attentive and kind. She gave great recommendations. I ended up with some pieces to add to my collection.
Thank you!!!
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April 2024 by Avery
I had the most amazing denim fitting experience with Skylar! She and all the other associates were so kind and attentive. I will be coming back here often!
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April 2024 by Marcos
Awesome staff !! they do NOT carry men’s at this location but they were so kind to explain fits and styles and order me everything I was looking for !! Thank you Terrance and Elena, hoping you guys get men’s at this location soon!
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April 2024 by Kat Vander Paauw
Out of the 4 times I’ve been at this location I’ve never been greeted once. Not sure if it’s because how I’m dressed? Looks like I’ll be sticking to American Eagle✌?
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April 2024 by Jamie McGee
The biggest shoutout to Terrance (I hope I spelled it correctly)!! I’ve always HATED jeans shopping because I’m athletic build, but also curvy, tall, but also regular/avg height. I usually got waist gapping or thigh rolls with jeans in the past.Anyway, I’ve found peace with Madewell brand jeans because they have a little something for everyone, and they offer hemming services.Terrance provided the best customer service though, and he was very knowledgeable about the different styles and their details. I appreciated his help so much. He even called a store in NY that had a pair of jeans in my size, and I was able to get them shipped to my house. I’m so grateful for his kindness and help. If you’re reading this Terrance, thank you again!!
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February 2024 by Hey Carmis
Looking forward to retuning to this location, the staff was wonderful, especially Elena and Kelly. I was a bit skeptical about finding items in my size, but they found some wonderful options to fit my body type!
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December 2023 by Tess Harm
30% of everything today!
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October 2023 by Bex Steinberg
This store is nice and well organized but I am really here to write about how wonderful their store associate Khalil is. He was extremely helpful and kind to me and seemed genuinely happy to help anyone who needed it. He made my shopping experience seamless and enjoyable.
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May 2023 by Meg V.
I had such a great experience at this Madewell! The gentleman by the fitting rooms and the woman at the register both made my experience yesterday, 13 May, amazing! The gentleman at the fitting room helped me figure out what jeans were for me as it was my first time purchasing jeans from Madewell, and when I was unhappy with the fit of the first two (standard sizing and petite sizing), he recommended the curvy fit which is definitely the best fitting jeans I've had in a long time! Checking out was a breeze, as the woman at the front was so nice, and despite the line behind me, she took her time to walk me through signing up for their loyalty program. I will definitely return to this Madewell! Thank you!
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January 2023 by Kassora a
Discrimination/prejudice by some staff. Also unprofessional staff. Some staff were complaining about their manager and called him an “idiot.” Instead of saying hi to me they talked about how “incompetent” he is. Almost all of the staff looked liked they dreaded working there….I was “dressed down” and was never acknowledged. I had 6 items I was holding. The male employee working the sale section on 1/14/23 acknowledged everyone but me and asked them to hold their items while they shopped. He and other staff never said anything to me but I noted that he assisted everyone in his section and asked if they needed help. I have Madewell “star” status and it’s my favorite store. I’m assuming because of my casual outfit I didnt fit a certain look. This has happened at another Madewell store when I lived in Texas. Very uncomfortable experience. Won’t shop there again.
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December 2022 by Charmaine Ramos
The girl with the red hair and colored eyes gave off bad vibes. She seemed like she did not want to work her shift just off of how she spoke to my mother as we were checking out. I know you probably had a bad day, that doesn’t mean you can project it to everyone else.
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November 2022 by Sarah Christen
I checked online that they had a turtleneck i wanted in stock, couldn't find it in store by myself, asked a sales rep to check inventory and she said they had 3 in my size, proceeded to not help me find it. i asked a different rep to help find it, she said it's in the back in a box and wouldn't look through the boxes for it. she said i should be able to get it from the mosaic location nearby. are you kidding me!? save your time and just go to mosaic.
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October 2022 by Johana Benitez
The best desert and coffee ?
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August 2022 by Elysa E.
Went in to buy a leather bag for my birthday. Staff was very nice and helpful. I found 1 bag that I loved but it was the last on the floor. It had a lot of scratches- staff was nice enough to get me a new one from the back. Also found these super cute sandals - see photo!
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February 2022 by Victoria Ford
I was just in there today. I swear I genuinely love this mall. But every time I go into a Madewell store the employees are very nice. When I went in the store I was immediately greeted. The employees were very nice here made my visit very welcoming. I recommend coming to this location.