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August 2024 by solange mariana
If you come here you should make an appointment with Annie! she has such great attention to detail and gave me exactly what I was hoping for. The salon was clean and all the employees were so nice and catering to my 4 year old who came with me. 10/10 recommend, will definitely be coming back to try more designs!
Cleanliness: clean and nice atmosphere
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July 2024 by Lala Ragimov
I used to give my business to Kosmo nails, when they just opened and was loyal customer . The service was very good. Lately they staff changed, retention of technician s is very low and prices increased almost twice in the past 3 years and service they provide decreased significantly.
New host at Beverly location is showing attitude when a customer asking questions.
Owners need to train employees about loyalty to customers.
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June 2024 by Mahalia C.
My daughter and I love getting our manicures and pedicures done at Kosmos on Beverly. The customer service is consistently friendly, and we always leave feeling relaxed with our nails looking perfect! The shop is spotless and, unlike many salons, it doesn't have that strong chemical smell. The ambiance is modern and chic. While it's usually not too busy to accommodate walk-ins, it's still a good idea to make an appointment just in case. Highly recommend!
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June 2024 by Light A.
Pros: clean salon and modern ambience. Can book online. Nice range of colors to pick from. Cons: - I did a regular mani/pedi, and was not impressed. See pictures for quality - this was 2 hrs after I got my nail done. - I usually go to another nail salon, and I'm always offered water or tea, and the paraffin wax is complementary for the basic mani/pedi, AND is about $20 cheaper. This was my first time here, but I don't think I'll come back. I think I just ended up with an unexperienced technician.
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June 2024 by SP Harris
Cleanliness: Very, very clean
Stylist: Everyone was warm, and inviting. Lovely experience
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May 2024 by Elmira Radowich
This is by far the worse powder nail job I’ve ever had. My nails looked bumpy and horrible. When I told the person that they look bumpy, she said it will look better with the top coat! Well it didn’t and on top of that, my nail started cracking and chipping off only a week after getting them done. I called them to reschedule exactly 7 days later and they told me if I wanted them to fix this for me, I should still pay half the price!
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January 2024 by wang jessie
I trusted this shop as it has high ratings on Google. However my first experience went south!
Booked for SNS manicure and arrived early, however, the male stylist seemed rush and impatient. As a result my nails are shaped in an oddly shape. Also, I called out at first the powder are uncleaned as a saw a dust in my thumb during the process. The male stylist told me not to care. Which ins kinda ridiculous. I hope I’m only the rare case as I won’t accept any service provider in this way.
For the first timer who would like to try this nail bar, be careful!
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November 2023 by Tristen S. W.
The fact my gel nail is peeling, 5 days after service is a big red flag. Very unhappy as this was my first time.
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October 2023 by Elin Yim
Left under the impression this place cares more about squeezing more people in than the quality of the procedures themselves. The lady made me feel extremely rushed with both my pedicure and manicure, being very aggressive with cuticle care to the point they were bleeding and the paint job was messy. Skin was carelessly clipped off of my nail causing soreness when walking. Will not go back.Services: Pedicure
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October 2023 by Elin Lee
Left under the impression this place cares more about squeezing more people in than the quality of the procedures themselves. The lady made me feel extremely rushed with both my pedicure and manicure, being very aggressive with cuticle care to the point they were bleeding and the paint job was messy. Skin was carelessly clipped off of my nail causing soreness when walking. Will not go back.
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September 2023 by Susan Nadzam
Love it here! The atmosphere is warm and friendly. Kelly always does an amazing job! She gives detail in every design.Services: Nail art
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August 2023 by Y. Li
Extremely rushed service, poor quality, bad attitude, just want to do as many customers as possible. Finished manicure left with bumps and gaps! And, during my short visit there, I heard several staff there complaining about overworking!
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August 2023 by Niloofar Arbabi
Highly recommended!
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August 2023 by Nicole F
I LOVE this salon. I have always had such amazing customer service and my nails always look so great. I can’t understand how anyone can leave negative feedback when they are so attentive and truly care about their customers leaving completely happy. They are so attentive and if you have any concerns or want them to do something a specific way, tell them. If you are unhappy with something, speak up so they can fix it right then and there. That’s what they are there for. I am very vocal and picky about my nails and the techs are always so attentive and accommodating. I have been a customer since they opened and can’t imagine going anywhere else. I highly recommend.
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August 2023 by Kimberly Ruchti
This review is for the Chesterbrook Location.
I am so disappointed by my experiences at Kosmo Nail Bar. I have been 3 times and each time is worse than the last. The last straw was this week when I needed to remove my nail extensions and get a quick polish change on my natural nail. It was my son's first birthday the next day so I was squeezing this in between many different errands (which I explained). Removal & polish change are not very expensive services and my nail tech's grumblings and annoyance were very clear. I would have been happen to tip graciously except she forgot to remove my *entire* nail extension! And the polish was uneven with multiple coats only covering certain parts of my nail. NO ONE deserves to be treated this way! This is NOT how you run a business. Every customer deserves respect whether their service cost $300 or $30. BEWARE! Avoid this place AT ALL COST!