Internet Service Providers in McLean, VA

“Ms. Kanwal was extremely helpful, attentive, and knowledgeable. She was extremely patient and made the experience pleasant. Highly recommend going to this store and receiving support from Ms. Kanwal”

“Johnny Chau is a Guru on phone activation and setup. He is very nice and always willing to help.

Some background. We have Verizon pre-paid plan and somehow activation has always been cumbersome. When we first transferred from Verizon postpaid to prepaid, it took nearly a whole afternoon to get two lines properly set up and activated. Then, when we bought a new phone for one of the lines, it took 1.5 hours to have to Data and Call work. And, I had to spend another 2 hours with tech support over the phone at home to get the texting work. From those experience, it sounds like prepaid plan need to provision the phone, in addition to register it in Verizon database. Complicated.

Given the past experience, I felt nervous to go to Verizon store and get a new phone for the 2nd line. I was thinking to myself it could be another long night. But to my surprise, it was very fast. Johnny did his magic with his tablet. Then, when I boot up the phone, it went into activation directly. Once it was done, I got call, texting, data all connected properly. No more long phone calls with the tech support.

Thank you, Johnny. You are an expert!”

“I have been using this company's phone service for many years since I came to the United States. International long distance calls are much cheaper than other American companies. The customer service staff here can all speak Chinese and are very enthusiastic. They sold me many other products, such as equipment and smart cameras that can watch Chinese TV stations.”