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July 2024 by Kathy Chun
Henry is the best. Always informative, helpful and efficent!
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July 2024 by Dean Demetri
Giving credit where it is due - the TLDR - Sharirff and Henry helped me out of a bind where another shop was trying to screw me. They were incredibly fair and reasonable. They committed to a timeline after assessing the problem and delivered far above expectations. I feel I have found honest folks that I can trust for car service and I will bring any issue to this shop without questions from this point forward.
For a bit more -
I have lived in the area for the last few years and am relatively young; I have been to a few different mechanics where I have always found trouble - from poor dealerships to auto shops that have actively tried to rip me off pushing additional repairs, parts, or labor hours into their service. While I don't know everything about cars and trucks, my family works with them constantly... most recently, a different mechanic shop told me I needed a new power steering pump, new lines into the gears and hydro boost and a new hydro boost replaced for my breaking system. I was told labor would take 15+ hours. I know a few things 1) power steering pumps don't just go - they take a significant amount of miles 2) the chance both the power steering and hydro boost went south at the same time is a rare occurrence, 3) power steering pumps take 4 hours to replace, hydro boost 5
After getting a second opinion and having this Goodyear recommended to me, I spoke with Sharirff at this Goodyear. I told him what I knew and asked him for help. He told me that while he could not be sure until he looked at the car, the prior quote and information I received seemed incredibly aggressive. He told me he would do what he could to help and call me with an update before he did anything.
Sharirff and Henry - thank you very much for being honest and for doing your best to help out a customer in need. I will be back. 5 stars
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July 2024 by John Perry
Absurd, expensive, and dishonest.
Came in for an oil change and to check my brakes. Tried to tell me I needed all 4 tires replaced and it would be $1460. Checked with my local shop back home and they laughed in my face and told me they were trying to get one over on me. Called the good year website, also said that was ridiculous and overpriced nonsense. Left denying all other services beyond the oil change and even that was overpriced at $111. For an oil change.
Ridiculous and never going here again. Tried to play in my face when my tires have a tread depth of 9/32 for all 4 tires, no where near even recommended level to change out a tire.
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July 2024 by Allen Thompson
Fantastic service today. Henry reviewed options, made suggestions, good sound advice. Services completed at time estimated, below expected price. THANK YOU!
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May 2024 by Matthew Cleckley
I recently came in due to an issue with a new tire set installation at another business, not Goodyear. What I thought was going to be a simple balance issue turned out to be a couple of warped rims causing severe vibration when driving at higher speeds. The roads in the area are notorious for potholes.
While I certainly wasn’t expecting this, the people at Goodyear showed me the issue so I could see how bad the problem was for myself. I appreciated the transparency. Henry and team were knowledgeable, professional, and easy to work with.
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April 2024 by Peggie R.
Henry, the service manager, and his team saved the weekend by replacing our flat tire (he showed me the hole from driving over a big nail). Henry's crew at McLean Goodyear squeezed us in Saturday morning and got us on the road to our child's away game on time. Henry is extremely knowledgeable and his customer service is exceptional, I highly recommend Henry's team with 5+ stars. It's hard to find honest and helpful car service places these days and I wholeheartedly offer high praise here. We noticed a flat tire Friday night, made an online service appointment at Firestone on Chain Bridge Road for Saturday, got a 7:30am call from Firestone canceling my appointment, something about the availability shown on-line was not accurate, clearly, since the guy's call was to notify me about seeing me 5 days later on Wednesday (earliest available appointment). Hope this feedback helps others! KUDOS Henry & Team at McLean Goodyear, we appreciate your sense of urgency and hustle to get customers quickly and safely on the road again!
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April 2024 by Bryant W.
Absolutely phenomenal service! I drive 30 minutes across town to go to this location because I trust Henry and his crew implicitly to provide quality service and advice at a reasonable price.
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April 2024 by Judy K.
Henry treated me as a 5 star customer. Took my car in promptly to diagnose the issue with loss of tire pressure. His tech put the car up, found the imbedded nail and showed me why the tire was unrepairable. Henry then ordered me a matching tire, had the full-size spare installed and sent me on my way. Tire should be delivered in 2 days. Henry is a pro - even brought out a Kahlua Keurig coffee pod for a great cup of coffee while I was waiting. Not the first time I have used this Goodyear shop;won't be the last!
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April 2024 by L Mou
Very rude customers service will never come to this Goodyear location.
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April 2024 by K Wong
Where are all the honest mechanics?
Went in for an oil change, and of course they inform me that my cabin and engine air filters need changed, and I need an alignment because my tires where worn down.
So to help fill in some blanks, I have a camera installed in my car and they never checked the filters, also I had two new tires installed 3 months back and got the alignment done then. Of course confronting them about the services that I need., the defense was this is what is written by the mechanic.
So now with all the misdirection/lies can I trust that they actually changed my oil??
Probably won't be a returning customer.
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April 2024 by Ahmed Mostafa
Amazing service. Props to Eddie and Kevin — both class acts. Thanks again!
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March 2024 by JC E.
I've been coming here for years. Routine maintenance and tire services. They are very responsive, easy scheduling and conveniently located. If they can't fix an issue, they'll be up front about it and refer you to the dealer. This was the case when I had a ABS fault, it turned out to be a complicated job even for the dealer. I appreciated the honesty and candor. Today, I just purchased new tires for my truck, ordering was seamless, price was competitive and was in and out quickly with an alignment. Goodyear McLean is an icon and my go-to.
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March 2024 by Peter C.
As a true car guy, I'm picky about where I take my mint condition Panther Body Mercury. Henry has a technician who knows these cars inside and out. He works on all the Federal cars from surrounding agencies. I've come here three times in the last couple of years and I'm super impressed with the level of customer service and the excellent work that's done on my car. Highly recommend this place.
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March 2024 by Bryan H.
Excellent service! Spotted an issue on a free tire inflation check, explained to me why my tire was not able to be repaired, received OEM tire from Tire Rack, and installed with an appointment and no wait -- at a reasonable price
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February 2024 by Archit Rupakhetee
Huge shoutout to Henry who helped me save almost $1000 when the dealer misquoted me ~$1500 for rear brakes and caliper replacement for my 2016 Mazda. Henry spent his own time to search for parts and beat the dealers price; but even BETTER once I brought my car in he double checked and found caliper replacements were not needed which cut the overall cost by almost half.Been looking for a reliable auto service team in the area and glad I finally found one!
