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April 2024 by Sam C.
Stating this very simply, this is by far one of the worst garages in the area. No communication, no customer service (nasty and talk down to customers), terrible work, unprofessional, do not get your car when promised, so many excuses etc. I could go on, but we went in for a very simple repair, something that takes less than an hour to do, and they had our car for 2 days with no communication and empty promises when the car was to be ready. "We are short staffed," was all we received, then they tried to do more on things that did not need fixing. I would not recommend this place to anyone. My advice, stay way and go somewhere else.
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March 2024 by Darrell L.
I've had service difficulties in the past at this station but they seemed to have turned over staff and things we're going well. Lately they've had staffing issues and its been difficult to get into them on a timely basis. I recently had to Vienna to buy $1500 worth of tires for one car. And, today I had to take my other car into Goodyear for new brakes. I said you're losing business. They're nice and said they have staffing issues. But, they really don't care. It's hard for me to quit them because I live so close but, alas, I'll need to move on. Bye Firestone!
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February 2024 by INGRID LIN
Very good experience!
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February 2024 by Bruce Mattheus
Pretty dire state of affairs here. Cannot even sell me 4 new tires that I ordered 2 weeks earlier and had a confirmed appointment for. Settled for a single tire repair instead. Hope they at least did that correctly.......
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February 2024 by Robin Cohen
I came in for a lifetime 4 wheel alignment on a Tesla. My online appointment request had not been looked at from 4 hours ago and I was told I would have to wait at least an hour and a half. They ended up doing it in about an hour. The alignment was completed but 1 measurement was still red so it seems like I need to go back. I believe the tread and pressure measurements are just made up. I know the pressures are off by at least 7psi and there large differences in the ages of the 4 tires so I have trouble believing that every measurement was 8/32. I also had an online quote for lifetime alignment that was declined and was charged an extra $50 for adv driving assist calibration which I assume is just an upcharge for doing nothing.Update 2/19/2024I received a follow-up call today from Travis, a manager at this location, and I’m revising my review. Travis explained that the one remaining red measurement (front-left castor) cannot be adjusted on the Tesla. All of my adjusted toe, steer ahead, and thrust angle measurements are now dead-center so I’m happy with the alignment. Travis also agreed to sell me the lifetime alignment and charged me the difference from what I paid yesterday (including the advanced driver assistance calibration up-charge). Lastly he took accurate tread depth measurements for my record.
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February 2024 by Francisco J. Mejia
Made an appointment online to check a leaking tire. Arrived at appointment time and was told it would take 2 hours. I thought that with an appointment it should take maximum half an hourI left and went next door to a Goodyear store. Car was looked up and problem (cracked rim) was detected working 15 minutes.
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February 2024 by Christine Mcduffy
The service was great. Good communication skills and on time service.
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February 2024 by P Yaghmai
The hold my car for 3 days on flat tire
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February 2024 by Oktay Bora Yagiz
Experienced team, now doing much better under the leadership of their new manager, Mohammed Ali. Fair pricing policy. Thorough work.
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February 2024 by Thomas Berry
Excellent Service from the front desk to the shop to the delivery
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February 2024 by Steven Briese
Easy to get appointments. Friendly staff. Fixed my tire right away.
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February 2024 by Mark Hessie
Take your business elsewhere!!! Appointments are apparently meaningless and they are extremely unprofessional with poor customer service and communication. Had a 10:00am appointment and dropped off four wheels to be balanced that were to be done in a few hours. Show back up after 5:00 pm and they aren’t balanced due to being “understaffed”. Solution was to leave my nice corvette wheels outside overnight to be completed tomorrow. Unacceptable. Waste my gas and time, thank you Firestone.
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January 2024 by Jon Murdough
Fast service during an emergency on Christmas Eve. One of the rare good experiences I've had from Firestone. Great job to this local team.
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January 2024 by Martin Quinn
For the past two years, I have received excellent service from Firestone on Chainbridge Road in McLean, VA. The staff are very courteous and accommodating. And the location is extremely convenient.
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November 2023 by Aydin Damood
I was pleasantly surprised by the service. Previously, I had a Firestone in another state pretend like they were honoring an oil change coupon but giving a ridiculously high quote. I expected something similar here just based on my experience with them but nothing of the sort! They completely honored the coupon and even though the time for the oil change with an appointment in advance was a little on the high side, I got a call well before the estimated time of completion saying my car had been serviced. If it wasn't for that courteous call I would give four stars cause that's a long wait, but they did me good by getting it done faster and letting me know that they did, something I honestly did not expect them to follow through on. Much appreciated by me!