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May 2023 by Russell D.
I love macy's. i used to visit it like 3 years ago. like duh. it is the best shop in the world. i get very happy visiting macy's. :)
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May 2023 by Priscila F.
The customer service over the phone needs improvement and Macy's rewards program is a fantasy. Unless you have a Macy's credit card, they do not let you participate in the rewards program. Competitors such as ULTA, Nordstrom, etc. operate differently so I do not understand Macy's objective in pressuring clients to obtain a store-sponsored credit card.
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March 2023 by Charles S.
I've been coming to this location since it was Hecht's Department Store before Macy's took over the space. The men's bathroom on the first floor near the elevators is absolutely disgusting. It is constantly filthy, with puddles in front of the toilets, toilet paper run out (you better check it before you sit down), and it smells real bad. I've seen nicer men's rooms in bus terminals. It doesn't look like they have ever renovated it since Hecht's built it fifty years ago. Don't know how the ladies' room is. They need to demolish this whole area including around the elevator and completely rebuild it, and they should have full-time attendants in the men's and ladies' bathrooms.The entire store has very poor ventilation, especially noticeable during the warm months. Terrible for a Covid environment. It seems like they also never upgraded their ventilation system, and I doubt very much if they installed filtration systems to protect customers and staff from getting the Covid infection. I actually avoid going to this store during the summer. Some of the sales staff can barely speak English, and customers have to go thru mental gymnastics to untangle their mumbling.
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January 2023 by Smith K.
I am not sure if some one in corporate has time to check customer reviews yet hoping that some one will notice - just want to highlight that Macy had great customer service which is failing now and the present staff working are non professional and disrespectful/ discourteous - I wish to see the great customer service once again but I guess no one cares in the management any more
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October 2022 by Vanessa B.
If you're a businessperson who wears women's suits, this is THE place to get them. This Macys has a HUGE selection of nice, affordable suits from several different brands. The other local Macys tend to only have a couple racks of mismatched women's suits, but this one has - gosh, probably 50 racks? 100 racks?? Literally like 1/4 of a whole floor is dedicated to women's workwear and suits. Absolutely worth the trip out here - you WILL find something!!!
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September 2022 by Marisela B.
My husband went to get me a Estee Lauder set that he knows I love, but he end up buying me a Chanel #5 and he told me that it was because he waited on the stand over 8 minutes and nobody came to help him. Well the thing I've got a bottle of Chanel #5 almost new so I took it to return it, and I headed to the Estée Lauder stand again and there was a lady over but as soon as she saw us she went somewhere else. A bit later a lady came and ask me if I need help but I was so frustrated that I left.
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April 2022 by Coogi Chase
EVERYTHING the styles and the way that they great you is and experience on its own I wish every department store was that way
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April 2022 by Lisa W.
Sarah Belle in Origins cosmetics is wonderful. She is an expert with every line of cosmetics and fragrance. She keeps me posted about all the goings on at Macy's.
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January 2022 by Anita G.
they lie to customers about the credit card, do not open one especially when they say there is a discount
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January 2022 by KC N.
Beware the WorryNoMore (or whatever they call it) furniture protection plans! I almost never buy warranties or protection plans. But when I bought some furniture from Macy's I was told that with the protection plan, I would get my money back after 7 years if I didn't file a claim. I should have known there was a catch. There's always a catch. What I missed, or what I probably wasn't even told, is that you have to ask for your money back within 90 days of the end of the 7 year period. So I screwed up first by buying the protection plan. Then by assuming that they would contact me to tell me how to collect the money (or to just send me the money). And then by assuming I could just take my time. In summary, BOOOOOOO!!!!!!
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January 2022 by Amy Inga
Such rude customer service. I was checking out and the worker Kimberly, she had so much attitude and was very very rude. She did not even say have a nice day or anything, she was extremely disrespectful and should not be allowed to work in places with people anymore. She does not know how to respect customers and i am extremely unsatisfied with how she treated me. On top of that, she kept flirting with my boyfriend RIGHT IN FRONT OF ME. Never seen such rude customer service before in my life. Never coming back here again.
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January 2022 by Ngoc Phan
Terrible customer service. The only reason I give one start because I can't give a lower rating. If they are gonna be rude better don't come talk to us, and just wait at the cashier.
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December 2021 by Ngan Mai
Terrible customer service. The only reason I give one start because I can't give a lower rating. If they are gonna be rude better don't come talk to us, and just wait at the cashier.
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December 2021 by J D.
This place sells dirty clothes! Everything is unorganized and I watched an employee drop and KICK a near $400 purse. This place is like value village with horrible employees. Don't shop here.
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December 2021 by Yuechen T.
Worst customer service ever! I bought two women's shoes for $200 and the customer service brought out the shoe boxes without checking inside, and now I only have one left foot shoe for both boxes. It was also very difficult to find someone to help because no one was out on the floor. I live about 3 hours away from Tyson's corner and now I have to waste my time and drive 3 hours back to make up for the customer service's mistake. It's ridiculous! I tried to call the shoe department the next day during business hours and they said "the extension 564 is invalid". I'm just so shook right now, how does the customer service gave me only one left foot in both shoe boxes and never check to see if there are a pair in there??? I'm so mad right now, definitely won't be buying from there again.