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February 2024 by Buszie B.
Dear Macy's Manager, I hope this letter finds you well. I am writing to express my sincere gratitude for the exceptional customer service I received from Mr. Syed Hasan last December at the Macy's store in Tyson's Corner Shopping Mall. Last Christmas, I treated myself to a brand-new Comforter set, with all the bells and whistles. I made a purchase online but received the wrong color Euro pillow shams. During my search for the matching color, a manager at The Pentagon City mall informed me that Tyson's Corner had the covers I needed. Although it was my first visit to Tyson's Corner, I was able to find the matching Euro sham, but I encountered a slight challenge in conveying my request to the salesman at the counter. Despite the sales for that particular pillow cover being over, I was attempting to make an even exchange for the correct color to keep the discount, but the salesman was trying to make a return and then charge me for the cover at the current price. I was a little frustrated, because I just completed the same transaction at the Pentagon City mall, but they only had one pillowcase, so I had to drive to Tyson's Corner location to find the other one. This is when Mr. Syed Hasan came to my rescue. His assistance was nothing short of outstanding, especially during the hectic holiday season when the store was bustling with customers. His kindness and patience made a significant impact on my overall shopping experience. With Mr. Hasan's intervention, the exchange was successfully completed, and I was delighted to have the correct Euro cover in hand. Not only did Mr. Hasan resolve my exchange issue, but he also assisted me with a specific brand of Euro sham inserts to match my set. These inserts were not available at the Pentagon City store, and Mr. Hasan, along with one of his associates, accompanied me to the bedding section of the store. There were no inserts on the floor, but Mr. Hasan and his associate checked the inventory in the back of the store and located two pillow inserts for me. To my surprise and delight, we discovered that the Euro shams were on sale, marked down from $100 to $25 - a genuine bargain. What made my visit truly memorable was the exceptional customer service provided by Mr. Hasan. It is rare to encounter sales representatives who genuinely want to assist customers, especially during the busy holiday season. Mr. Hasan dedication and helpfulness truly touched my heart, and I believe it is crucial for the management at Macy's to be aware of the outstanding qualities he brings to the team. I sincerely hope that you acknowledge and appreciate the gem of a sales representative you have in Mr. Hasan. His exemplary service has left a lasting impression on me, and I am grateful for his assistance. Thank you for your time and consideration. Warm regards, Ms. Brown
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December 2023 by Faezeh N.
"I've been a loyal Macy's customer, but I've consistently had negative experiences at the Macy's makeup department in Tysons Corner Center, particularly in the perfume section. Both my friend and I have encountered a salesperson there who, rather than offering assistance or product information, simply watched us without engaging. This behavior made us feel unwelcome and undervalued as customers. Instead of receiving the expected helpful and friendly service, it seemed as though her priority was solely to guard the products. Such an attitude is not in line with the customer-centric values I associate with Macy's. As a result, I now prefer to shop online to avoid these unpleasant in-store experiences."
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December 2023 by Joy B.
After being stuck on Interstate 495 for 3 hours, I decided to get off the beltway and visit Tysons Corner Mall. My first stop was Macy's. I really like this Macy's. They are a cut above, all of the other stores. They have a wonderful selection of clothing and accessories. This store is always overflowing with sales personnel to help you find whatever you need. I am not a huge fan of the decrease in registers to check out. This makes for longer lines and more disgruntled customers. That is why I took off one star. The prices are fair. They always have a sale going on, so you can get a discount. But, for selection, well stocked, and a variety of merchandise, this store is the best. I really enjoy shopping here. Even, when the beltway is not on standstill.
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October 2023 by Stacy G.
Macy's customer service doesn't even get one star from me. The service sucks and the associates on the phone are not helpful and the associates in the store are even less helpful. I went into Tysons Corner Macy's after reapplying for an American Express Card for about the 20th time because they wanted to make sure that I was who I was. I provided all the information they asked for and then some. I gave them my driver's license which by the way was a real I.D., and every time I called to ask what the status of my American Express Macy's card was, they kept me on the phone for two hours transferring me to every department in the stratosphere and not giving me one moment of satisfaction. The next e-mail that I write is going to be to consumer affairs and the better business bureau.
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September 2023 by Nischal S.
This guy name Kemar in men's shoes I dont know if he has a personal grudge against me. I asked him if there are any colors with Johnson and murphy shoes he said no. I asked him can you check if there is in any other Macy's or online he just told me no, one word answer and I was amazed he was responding to all the white customers. I go online and see then found 3 different colors. I should have just got it online rather than asking him for help. He was helping everyone one else but me. I dont know if he thinks I can not afford it. I just walked out...I should have just checked online 1st and not talked to him at all. Kemar is out right rude and non responding and just felt disrespected the way he treated me and lied. If you don't like ur job then go find something else then just judging people based on how I look.
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September 2023 by Ozzie B.
mattress department is really good. great selection and service. easy transaction. very happy with mattress.
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August 2023 by Renata P.
I've shopped in a Macy's from San Francisco to NYC and now Tysons Corner. I've never experienced the condescension from an employee I experienced in this store. We went in to buy sheets. I was looking at the hotel collection and the guy comes over and asks, "do you want this or perhaps something cheaper?" Excuse me!? Then he led me to the "something cheaper" and asked, "what color do you want?" And kept asking me questions when I said I didn't know. I started to wander away from the cheap stuff cause I was looking for the feel more than the price. And he continues to ask questions and pressure me towards the cheap sheets. What the heck!? When we get to the register he's there and practically grabs the stuff out of my hand and then says, "look at the price ma'am". Excuse me!? Do you think we can't afford it!? And then has the gall to thank my husband for the purchase not me. If I hadn't been so exhausted from the day we had, I would've had words for this guy. He seriously needs to go to manners school and be taught proper ways of doing customer service. This is Macy's not Rodeo Drive! Get over yourself!
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May 2023 by Russell D.
I love macy's. i used to visit it like 3 years ago. like duh. it is the best shop in the world. i get very happy visiting macy's. :)
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May 2023 by Priscila F.
The customer service over the phone needs improvement and Macy's rewards program is a fantasy. Unless you have a Macy's credit card, they do not let you participate in the rewards program. Competitors such as ULTA, Nordstrom, etc. operate differently so I do not understand Macy's objective in pressuring clients to obtain a store-sponsored credit card.
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March 2023 by Charles S.
I've been coming to this location since it was Hecht's Department Store before Macy's took over the space. The men's bathroom on the first floor near the elevators is absolutely disgusting. It is constantly filthy, with puddles in front of the toilets, toilet paper run out (you better check it before you sit down), and it smells real bad. I've seen nicer men's rooms in bus terminals. It doesn't look like they have ever renovated it since Hecht's built it fifty years ago. Don't know how the ladies' room is. They need to demolish this whole area including around the elevator and completely rebuild it, and they should have full-time attendants in the men's and ladies' bathrooms.The entire store has very poor ventilation, especially noticeable during the warm months. Terrible for a Covid environment. It seems like they also never upgraded their ventilation system, and I doubt very much if they installed filtration systems to protect customers and staff from getting the Covid infection. I actually avoid going to this store during the summer. Some of the sales staff can barely speak English, and customers have to go thru mental gymnastics to untangle their mumbling.
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January 2023 by Smith K.
I am not sure if some one in corporate has time to check customer reviews yet hoping that some one will notice - just want to highlight that Macy had great customer service which is failing now and the present staff working are non professional and disrespectful/ discourteous - I wish to see the great customer service once again but I guess no one cares in the management any more
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October 2022 by Vanessa B.
If you're a businessperson who wears women's suits, this is THE place to get them. This Macys has a HUGE selection of nice, affordable suits from several different brands. The other local Macys tend to only have a couple racks of mismatched women's suits, but this one has - gosh, probably 50 racks? 100 racks?? Literally like 1/4 of a whole floor is dedicated to women's workwear and suits. Absolutely worth the trip out here - you WILL find something!!!
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September 2022 by Marisela B.
My husband went to get me a Estee Lauder set that he knows I love, but he end up buying me a Chanel #5 and he told me that it was because he waited on the stand over 8 minutes and nobody came to help him. Well the thing I've got a bottle of Chanel #5 almost new so I took it to return it, and I headed to the Estée Lauder stand again and there was a lady over but as soon as she saw us she went somewhere else. A bit later a lady came and ask me if I need help but I was so frustrated that I left.
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April 2022 by Coogi Chase
EVERYTHING the styles and the way that they great you is and experience on its own I wish every department store was that way
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April 2022 by Lisa W.
Sarah Belle in Origins cosmetics is wonderful. She is an expert with every line of cosmetics and fragrance. She keeps me posted about all the goings on at Macy's.
