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February 2024 by Gustavo Camacho
Super nice office. I drop in once a year to drop off a check for my account and the reps are always super courteous and attentive.
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December 2022 by Jane Schmiedekamp
No service..won’t return calls…no longer helpful and providing less service each year.
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August 2022 by Satish S.
I needed a signature authorization on a form by "US Treasury Direct" for opening an account. The branch told me that Fidelity does not authorize signatures even for their own account holders even if it is the US Treasury that needs signature authorization. I am disappointed by this so-called leading financial institution in US.
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May 2021 by Dirk Thomas
Continued terrible service from this money manager/brokerage. Still not providing any personalized service at their brick and mortar outlets. Had a difficult time even trying to drop off a check with a Fidelity deposit slip. In addition, the person on the Amazon mini screen who was supposed to help asked me to write personal, identifying information on the deposit slip! Who knows where that deposit slip, printed by Fidelity, could end up or in whose hands! Simply an unnecessary and unprofessional lapse of any reasonable security protocols. I have accounts at two other brokerages and they both provide personalized service and do not hide behind false "Covid" excuses to avoid paying for live help at their brick and mortar outlets. If Fidelity wants to be Robinhood and provide only an on-line experience and service it should just say so and stop using the Covid tragedy as an excuse to cut their costs and play catch-up to more nimble competitors. I intend to close this account.
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February 2021 by Richard M.
Before doing any business with Fidelity please make 1 phone call to them it will change you mind forever! I was on hold for 3 hours today and never could get thru. I tried 3 different numbers found on the internet and no luck. Just try it. Google corp office and same thing just try it. Today is not the first time. Try it!!!
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November 2020 by Patricia Kazi
It took Anthony 30 minutes to deposit my rollover check and never came out of the back office. Extremely poor customer service.
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April 2019 by George C.
One disadvantage of Fidelity at Tysons Corner VA is dealing with a different point-of-contact for everything that you do. It means that you don't cultivate rapport with any single employee. I invested nearly $800,000 in cash, at this Tysons Corner location, solely because I thought one particular adviser would become my adviser. But after I was signed-up and committed; I got passed around from one stranger to another and had almost no further contact with the one Fidelity adviser who motivated me to invest at this Fidelity location. My account was large enough that I qualified for premier customer service that included specialized trading advice. But it proved to be a curse because the Fidelity employee, who was designated to manage my account, had an intolerable personality; and he trashed my account with his choice of trades, which seemed more intended towards churning the account to generate commissions than towards earning money from my investments. In fact, his investments caused me to lose money, so I got rid of him. You can only trust any Fidelity adviser to a point. For one thing, they do not have a fiduciary duty to represent your best interest, although they won't tell you so, unless you ask. They are instead sales representatives, there to persuade you to invest in Fidelity services, regardless of whether any particular Fidelity service suits your best interest. In conclusion, depositing your money at Fidelity is OK. But don't rely on anybody who works at Fidelity for financial advice. Get your financial advice from an advisory newsletter or from some other source that is independent of Fidelity because a Fidelity employee is not your friend. They are instead sales persons, there to persuade you to buy Fidelity services.
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September 2018 by Charlie Palen
I've worked with two different Financial Consultants over the last eight years (Brian and Phil) and received excellent service from both. There is no pressure to purchase Fidelity products or services (I own none). They also answered my questions about insurance, paying for childcare expenses, taxes, and provided resources that could help me with questions they could not answer. There is always plenty of parking, which is validated at the front desk.
