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March 2024 by Taha Junaidy
Employees are great but DO NOT go here for any printing services if you’re in a rush. It takes 15 mins to retrieve the print code. Happened both times I visited the location
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February 2024 by Jeronimo Berg
Worst costumers service EVER, package lost and nobody take responsibility. After resending the package with DHL, it arrived immediately.
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February 2024 by Cecilia Vanderhye
Lost package and nobody at FedEx takes responsibility nor cares. On 1/11/24 I went to this office to send important legal documents to an office in Boca Raton, FL. The package was sent with a signature required upon its delivery. The indicated delivery date was 1/16/24. When on 1/17 the package had yet to arrive, I called Fed Ex. Tracking online indicated the package had been delivered and included the name of the person who signed when received. The name indicated for this signature is not someone who works there and the receptionist at the office where the package supposedly arrived indicated the package had not arrived. When I called FedEx, the only solution given was to file a claim, which I did. The FedEx official from the Boca Raton office called me to let me know the package had indeed been delivered; however, the courier did not request a signature and just wrote a name of someone who used to work there. I asked if it was possible to track where else he had delivered that day to see if he left the package somewhere else. The officer told me he had emailed the couriers manager and that there wasn't anything else he could. That all I could do was file a claim. I contacted the McLean office where I had brought the package but they could care less. Their job was done and now I could just call FedEx to file a claim. They never offered to reimburse me for the price of shipping the package, to call the FedEx investigator (which I learned exist) here and in Florida to do further inquiry, nor to help facilitate communication with the Florida office in any way. I have called the FedEx number repeatedly and spoken to several people in faraway lands about this. They all listen, take notes, and say someone will follow up, but this doesn't happen. I called again today to check on the status of the case and was told it was closed, that the package had been delivered and that there is a video and a photo. I requested these and have yet to hear. If photos and videos exist every time, how come nobody pulls that up immediately and helps out? This company is horrible and would never recommend for anybody to send a package with FedEx again.
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August 2023 by ana paula ibarraran
I sent 28 prints there to make posters, and they ended up repeating over half of my pictures or they were in the wrong orientation and got cut off. The prints were also supposed to be ready by Monday at 1pm, and when I went on Monday at 4pm they still were not ready. I returned the next day at 3pm and still had to wait a half hour for the prints.
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March 2023 by Meredith O.
I have never gotten out of here in under 30 minutes even for basic tasks. fed ex please open another location in mclean or Arlington!!! this place is THE WORST.
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October 2022 by Lilly Q
The assistant manager Tai is the worst, he is so mean and very rude and unprofessional. He would not look up FedEx accounts for customers when other staff are happy to lookup accounts. Never have I been treated so badly at a FedEx Location ever. I have always used FedEx in the past for printing and such, no more! The worst service ever! He absolutely needs to learn customer service and I am surprised he is even allowed to be in position of customer service.
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July 2022 by S M.
The employees are attentive to detail and very courteous. I am highly disappointed in immediate and upper management. Who cannot adequately staff their store to take care of routine customers. You need to do better!
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June 2022 by J S.
Perpetually understaffed and slow. Usually there is just one person around. Simply dropping off a package which already has a shipping label takes 15 mins. I've had this experience multiple times. Please learn from the UPS store around the corner which has 3 staffers and is in-and-out for dropping off packages.
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April 2022 by Sam Sinkin
The manager, Stephanie, was awful. We went in seeking help with blowing up some pictures for a funeral, she was not only unkind but hostile. Truly shocking experience and lack of empathy.
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January 2022 by Thomas Zurbuchen
Trying to ship a Covid test on a Saturday. It took me three trips (!) to this store getting three different types of information till finally she said “it seems not possible during a weekend”. If there ever is a time one wants express shipping it would be for a Covid test. But, do not even bother … Instead, find a place who wants your business. Final point: it may very well be that - besides the lack of knowledge by staff, there is a nonsensical company policy in play also.
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January 2022 by Thomas H. Zurbuchen
Trying to ship a Covid test on a Saturday. It took me three trips (!) to this store getting three different types of information till finally she said “it seems not possible during a weekend”. If there ever is a time one wants express shipping it would be for a Covid test. But, do not even bother … Instead, find a place who wants your business. Final point: it may very well be that - besides the lack of knowledge by staff, there is a nonsensical company policy in play also.
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January 2022 by Ms. Smart
Great location in McLean, very helpful. They help you if you need it. The staff are always very nice and they help. Stopped by and only had 15 min to print my files, they helped me and i got out on time. Looking forward to my next visit
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August 2021 by Mike R.
I like this location. First off the fact that it's "off the beaten path," makes getting in and out of it a breeze. This is where some of my more picky eBay customers, want me to use as the shipping company. I can't blame them, as FedEx tends to be the most reliable. Then again don't get me started on USPS, which I wouldn't be saddened to see go. FedEx does what they are tasked with doing, and quite often for less money, along with peace of mind. All of the employees in here are exceptional. They really have a good team, and have been the most welcoming of their establishments I use. It's nice to work with folks who have a good sense of humor, along with being dedicated at the same time. There are computers in here for a reasonable fee, and every shipping item you can think of and more. If you want to deal with the adults in the room, you'll want to conduct business here.
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July 2021 by Theresa R.
I came here this morning before they opened because I needed to print something in a hurry for a meeting that was being held at 9:30am. I was standing outside a few minutes before they opened, and sure enough at 9am on the dot, they opened the door. There were two employees working in the store when I came in, and I quickly found the self serve copier machine to print out my docs. Unfortunately though, both of their copiers were not operational and I was perplexed about what to do next. To e person who appeared to be in charge offered to print my documents behind the counter. I knew that the price to print behind the counter is somewhat higher than if you print with the self serve machines. Nevertheless, she took control of the situation and was able to help me at no charge. I appreciated it!
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June 2021 by Tala Eastern
Great location in McLean, very helpful. They help you if you need it. The staff are always very nice and they help. Stopped by and only had 15 min to print my files, they helped me and i got out on time. Looking forward to my next visit
