Electronics in McLean, VA

“Johnny Chau is a Guru on phone activation and setup. He is very nice and always willing to help.

Some background. We have Verizon pre-paid plan and somehow activation has always been cumbersome. When we first transferred from Verizon postpaid to prepaid, it took nearly a whole afternoon to get two lines properly set up and activated. Then, when we bought a new phone for one of the lines, it took 1.5 hours to have to Data and Call work. And, I had to spend another 2 hours with tech support over the phone at home to get the texting work. From those experience, it sounds like prepaid plan need to provision the phone, in addition to register it in Verizon database. Complicated.

Given the past experience, I felt nervous to go to Verizon store and get a new phone for the 2nd line. I was thinking to myself it could be another long night. But to my surprise, it was very fast. Johnny did his magic with his tablet. Then, when I boot up the phone, it went into activation directly. Once it was done, I got call, texting, data all connected properly. No more long phone calls with the tech support.

Thank you, Johnny. You are an expert!”

“This is my favorite 7/11, I been living in McLean for over 3 years. And never had a problem. Food always hot and fresh. Coffee hot and fresh. And staff are wonderful and helpful. Half the time they know what I want once I walk in. Great Place.”

“I went in to upgrade my Samsung S10+ to the S24 Ultra. Nathalie was absolutely superb in ever way. She had absolute command of all the myriad complex issues involved, totally knowledgeable, resourceful, responsive, friendly, articulate, and professional. She completed this involved and challenging task in less than an hour. T-Mobile is most fortunate to have this excellent world-class individual on their team.”

“Walter was very helpful when i was buying some hot dogs and suggested cookies which i bought also and now my kids love it too. He is very helpful and always checks me out with a smile. I work in the mall and love this store. He is never rude and does his job well of adding on products in a sale. Thanks Walter.”

“Close to Dulles Airport..
Their service is fast. I went by them on the day the iPhone 16 was released. I was in a hurry to travel.
Without prior request
I said I'll see, even though I was sure it would be late or it wouldn't happen.. In less than an hour, everything was done.
But to note that there is no SIM card, only an eSIM”

“This 7-11 was EXCEPTIONAL!!! Not only was the clerk friendly, but also super helpful. Very clean and tidy which made finding what I was looking for simple and easy. I was pleasantly surprised when he offered to brew me fresh coffee and suggested using the coffee machine that grinds fresh coffee beans to make a variety of different coffees. What a game changer! It was so delicious, far better than a $7 cup of coffee from Starbucks or Dunkin' Donuts. I wish my 7-11 in New Jersey had this coffee machine! He even took the time to show me the settings and recommended some of the coffee choices he enjoys. Unfortunately, I forgot his name, but it did start with an “S”—a younger gentleman.

Moreover, it was incredibly refreshing to have someone go the extra mile to ensure my visit was enjoyable, which is very rare these days. The clerk's dedication to superb customer service truly made a difference. If I am ever in the area again, I will make sure to visit and support this establishment. Thank you again for an amazing cup of coffee and exceptional customer service!”

“This 711 is one of my favorite stores near my apartment because the employees regularly welcome me as well as every pleasant cashier keeps the store reasonably clean.The only big downside of the store is that the pump does not always accept my card. So I had to step inside, thinking it's a card issue, but I'm not the only one who has this problem. i hope they fix it.”