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August 2024 by Vasilisa Fatkhutdinova
I recently visited Eddie Bauer and was beyond satisfied with my experience.
The store is beautifully laid out and spacious, making it a pleasant place to shop. To make things even better, we happened to catch a 50% additional discount sale, which was such a pleasant surprise!
I originally planned to buy a hat online at full price, but I decided to check it out in-store first to see the quality in person. I’m so glad I did because not only did I find exactly what I was looking for, but I also got that extra 50% off, which made me very, very happy since it was a gift!
One small downside was that they didn’t offer any special gift wrapping. I was hoping for something more festive, but they only had a basic bag. That said, the bag itself was quite nice, with the classic Eddie Bauer style—simple, yet charming. It definitely still felt like a quality presentation.
The cashier was super sweet and provided excellent service. She helped us with the discount, registered our account online, and sent all our receipts via email, which is really convenient. She even offered to print a gift receipt in case something went wrong, but I declined since the gift is headed overseas, and returns wouldn’t be an option. I appreciated the thoughtfulness, though.
Overall, the atmosphere and staff were wonderful, and the clothing quality is top-notch. With those discounts, the prices were even better—a real steal! If you’re in Tyson’s Corner, this Eddie Bauer store is definitely one of the nicest spots to shop at.
Highly recommend it!
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July 2024 by Tom Lazur
Was very impressed with the customer service from Ashley, Frank and Roxanna. Will always stop in when I’m in the area.
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April 2024 by Gavin Zau
Outdoor clothing store in Tyson One
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February 2024 by Christine Kardash
Helpful staff with a gift exchange.
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February 2024 by Kristine S
I drove 40 minutes to do an exchange since exchanges aren’t allowed online, only to find out they’re closed until 4 because they’re doing an inventory. I told them I just needed to do a return and they said all registers are closed and refused to provide service. Instead of doing an exchange I will be returning and will never purchase anything from Eddie Bauer again. Awful customer service.
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August 2023 by Miracle Pittman
The store it Okay never really have any clearance items.
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July 2023 by kessev t
I received a hat from my wife for a birthday gift. It did not ft so I went to the Tysons store to exchange. My wife actually gave me the receipt but I lost it. Anyway I thought it would not be an issue seeing as I never wore it it still had the Eddie Bauer tag and original shopping bag. I was told that they could not help me as I did not have a receipt. Well for a billion dollar company that must pay a pretty penny to have a store in Tysons Corner their customer service is non existent. I would never set my foot in any Eddie Bauer store or purchase anything from them online. I will go out of my way to tell as many people about this as possible. THE WORST EXPERIENCE AND ABSOLUTELY INSANELY BAD CUSTOMER SERVICE!
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May 2023 by Phyllis Webster
Manager is a ghost here. Had legitimate coupons and "manager" refused to let me use them but refused to show their face. Be careful of this store. I walked out purchasing nothing.
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March 2023 by William Z
Visited this store on March 7, 2023, returning an online purchase:Had received ONE sneaker only on an order for a pair of sneakers (major mishap on the part of the online ordering/shipping staff).The young lady who assisted me in the return process (who I believe might have been the Manager - the receipt listed her name as "Roxana") was awesome! Very professional and friendly and customer-oriented in all respects. Kudos to her efforts on my behalf.
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February 2023 by Y B
I appreciate Frank taking the extra steps to help sort out whatever was an issue and help with online purchase return. Thanks for the initiative and quick thinking!
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December 2022 by DJ NONSTOP International Sounds
Don’t deal with shipping anything they will be late every year for 3 years I’ve been dealing with this . No more and no one else should deal with them .
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December 2022 by Miracle T Pittman
The store it Okay never really have any clearance items.
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December 2022 by C Wang
Eddie Bauer in general has high-quality clothes. This store, however, does not have any children's clothes.
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November 2022 by David Family: Doctor
Many items 50% off. Staff not necessarily versed in hiking genre.
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August 2022 by Israel Portillo
Great place to buy duffel luggage bag. Management was on point. Very happy with customer service.