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July 2024 by Babii S
There was a very nice Asian lady working alone . ( I assumed her co workers were at lunch). She was very effective, even when a stuck up customer felt as if she was more important
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December 2023 by Barry Rieger
My wife likes the clothing selection and product quality but in the past there was an issue with their point of sale system not crediting taxes back on returns. Well now that problem has been resolved and everything is good.Natalie is a great associate who always provides fantastic customer service whenever we come in there.
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September 2023 by Taylor Henderson
An absolute gem that is critically undervalued! One of the best stores in the galleria as they offer high quality timeless fashion at a reasonable price. The perfect place to make your capsule wardrobe! My wife gets compliments on everything she has bought from here whenever she wears it!
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December 2022 by Tina Harrison
I enjoy shopping ?, and afterwards a great meal completes my shopping/foodie experience. Well my shopping experience on Saturday 12/10/22 was leaps and bounds beyond my expectations. I'd like to thank Miriam of Club Monaco for that. I was looking for a stylish coat that would make a statement and compliment my frame... Miriam, a knowledgeable associate with Style, Grace and Imagination, pointed me in the right direction. I was grateful to Miriam for styling me and keeping me fiscally responsible. The shop was impeccable, the service was on point, and the savings was amazing...Miriam you're a ROCKSTAR!!!
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November 2022 by Ella Kim
All the women employees there really should stop addressing everyone as ma’am. It’s straight up offensive and is a put down in women when they’re not at least 20 years younger than you.
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November 2022 by Nicholas Albanese
Women’s only !!
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June 2022 by David Yang
Don't waste your time with this place, the workers here are incredibly rude. First of all they refused to let us into the store by claiming that it was at full capacity. We saw a total of 5 customers in there but okay fine. 2 customers came out and they opened the door and promptly shut it without acknowledging our presence patiently waiting outside. One more customer came out and they promptly shut the door behind them again and ignored us waiting.The workers pretty much had no one in the store and were just standing around for a while before one of them finally opened the door and asked if we were just going to browse or actually buy something.I didn't even respond to their rude remark, just turned around and walked to shop somewhere else. There are so many other stores in this mall, don't bother coming here and giving them any business. @clubMonaco, happy to provide more details and/or names as well
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November 2020 by Scott He
Great shopping experience and low traffic in current situation. Store manager Marie was awesome and very knowledgeable about getting corporate to help with inventory. Definitely above and beyond customer service.
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November 2020 by HY Chen
Totally agree with previous reviews about their uppity attitude. They did greet us but they didn't make me feel welcome. I won't be returning.
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October 2020 by Katie
Their system always break down so it’s hard to return items. Make sure to call...
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September 2020 by SIQI LI
Nice store manager!!!!!!Warm heart!!!Helped me do online return and order
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January 2020 by Barbara J.
I've usually had a great experience here in the past, however recently I went to Club Monaco to return something and was told that I had to come back because the manager was the only person who could do returns and she was on a break. I thought they were kidding but unfortunately they were not. For a company to inconvenience a customer like that is uncalled for and because of that I will never shop there again. It makes you think what kind of company is this and why don't they trust there employees to do returns. I was not about to wait around for 20 minutes for the manager to return so now I have to find time in my busy schedule to go back to the mall, not knowing if the manager will even be there, in order for me to get my money back. When I left, I did end up calling customer service to complain and they told me that someone would be reaching out to me about the situation but it's been over two weeks and I have heard nothing. People beware of this place.
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December 2019 by Cindy HYC
Totally agree with previous reviews about their uppity attitude. They did greet us but they didn't make me feel welcome. I won't be returning.
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November 2019 by Brittany Harrison
While the sales staff was very helpful, they were a little overbearing. Every time I came out of the dressing room to show my husband they came to look and comment. I prefer a little less attention when I’m shopping.
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September 2019 by Janet Belton
It's an expensive clothier, but the quality is well worth the price!
