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June 2024 by A L
Absolutely the best employee Aubrey, she was the sweetest thanks to her she made my experience wonderful at Cartier
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May 2024 by H L
I'm sincerely confused. Do I need to dress a certain way to prove that I'm willing to buy something? I did a lot of research prior to visiting and knew exactly what I wanted but the lack of assistance (this is me being nice) I received was pretty rude. Left empty handed. It's 2024.
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May 2024 by Petra ——
Zero star if possible, one of the Asian sales is very hard to communicate and rude. Her attitude is worst of the worst. When she found out there’s no good size for me in store and I had to order it online, she kept rolling eyes and very reluctant to answer my questions. Not professional at all.
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May 2024 by Jethro Talavera
My first one star review ever. The human interaction in this store was horrific. I’ve purchased plenty from Cartier and asked to see a specific watch that I was approved to purchase online. They told me “submissions are closed” for the specific model and would not even let me complete my sentence in why I wanted to see it.I simply was asking to see it as I usually do not get to see the timepieces I order since there is no Cartier store near me and everything is just shipped out. Pretty disappointing experience for someone who has purchased multiple five figure/numbered timepieces from the brandThey also let multiple customers jump the queue ahead of us to be seen, which I don’t normally mind since at times I don’t look like a “serious” buyer.
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May 2024 by N/A
Ricky is the best sales associate at this location and the one you want to entrust with anything of value.
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May 2024 by Chuan Qin
One of the WORST human interactions that I have ever had anywhere. Wife and I accompanied a friend to the store. While our friend looked at some items inside the store my 19month old toddler was exploring. My son didn't scream, didn't bother any other customers, didn't touch any merchandise, and walked relatively calmly under supervision. One of the security personnel of the store asked me to "please keep your child under control" because he is touching stuff. We left the store shortly after.I am not sure if we are the first customers to ever step our foot into this store with a toddler, this very security person needs serious training on how to handle specific situations. I get it that this person is doing a specific job, which is to ensure the security of the merchandise. At the same time, as a member of the staff, a security personnel is also part of the customer experience. This security person could have handled this situation much better than how it was handled. Learn to assess the situation before giving out orders on how a parent handles a toddler. How about some sympathy for customers who might have children that have certain conditions? My son does not and he doesn’t completely understand this world yet; not sure if this kind of attitude is behind the Cartier brand.When a customer decides to step into your store, you should try to make that experience memorable. And this certainly will be a memorable one for us.
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May 2024 by TA
We ordered a watch yesterday. Salesperson Min helped us. She is wonderful and very professional. She texted us today the watch was ready to pick up. She was off today, and her colleague Kambiz would help us.We went to pick up watch from Cartier in Tyson Corners. When we arrived, we were told Kambiz was busy with another customer. A male sales associate provided us water while we sat down and waited. This complaint is about that sales associate, who later we found out his name is Freeman V.After 10 mins, a female sales person came over told us that she would have someone else to bring us the watch since Kambiz was still busy.Quickly, the male sales associate stopped by with the watch. He did not greet us, no eye contact, and did not saying. He opened the box and handed me the watch. I put it on, when I tried to buckle it, he told me with a poor attitude to turn my twist a little. I felt uncomfortable with his attitude. The only words he said to me is “turn your wrist”. At that point, I just wanted to get this done and leave. I told him to take off 3 sections since I did the measurements with the sales person yesterday. He left with the watch.About 10 mins later, he came back. Again he did not say anything. He sat down, the watch was on the tray. He “signaled” me to try it on. Omg, I was shocked by his arrogant behavior. Was I in Cartier? ?I tried it on after he “signaled” with all the silent and stone-faced attitude that he gave me. Watch was still a little loose. Maybe the previous measurement was not very accurate. I said I prefer to have 1 more section taken off. He was not happy. His “stone face” was telling me that I was just bothering him. He took the watch from my hand and walked away WITHOUT saying anything.Another 10 mins later, he came back, he handed me the watch when he stood up across the table, again WITHOUT saying anything. It was uncomfortable and unpleasant. He was rude. At one point, I didn’t want to receive the watch from his hand.I took the watch, I asked him for his name. He said “Freeman” and I asked for his business card. He handed over his phone with the screen showing his information and his name being Freeman Vickers. Finally he said something to me “it is all digital now, have a nice day”. Well, I definitely did not have a nice day after his poor customer service.I called the store later and asked to speak with a manager. Unfortunately both managers were not available.Totally understand that he won’t get a commission by doing just the adjustment for me, or maybe he had a long day. However, no customer should receive this kind of service in any stores. What a disappointment.
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May 2024 by Ola
My family and I have visited this store many times to see Reed, who is not only very knowledgeable about the brand and history of different creations, he is also one of the most welcoming and polite people I’ve ever had the pleasure of working with. He always welcomes me and my family very warmly to the boutique, never once rushed me in my (slow) decision making, and has some of the best advise to give for taking care of my items and also in after sale care and how they can help in the future. Couldn’t recommend Reed more highly!
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May 2024 by Hunter Schaaf
Nice location
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April 2024 by Igor Shkolnik
My wife and I made multiple visits to this particular boutique, always stopping in randomly to browse their selection without an appointment. The last few visits, we were warmly greeted and assisted by Minyang. She was super patient, took her time to answer all of our questions, and eventually helped us to make a selection. Minyang, thank you for making our purchase experience a memorable one!
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April 2024 by Quang Ton
The service very bad. The fat man with short hair he very impolite and not respected the customer. He used a phone when he served. I don’t want spend money for the person who is very very impolite . I’m a return customer don’t look on my outfit and service me like that . Hopefully he not working here anymore thank
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March 2024 by moses richards
Amazing and attentive staff and security ?
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March 2024 by Ali
I went to exchange the wedding band that cost over $4,000 because it didn't fit, but they said I couldn't do it because it was scratched. I understand this part.However, if you want to try to increase the size, you will have to pay 30 percent more. This is difficult to accept... It's a whopping 30% of the price of the ring... So, the cheapest ring can be purchased for a small amount of money, but the expensive ring has to cost a lot of money... My wedding band is locked in a box right now... Me. I think Cartier's service is really bad.
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March 2024 by Caroline Pressman
I received a bracelet as a gift but needed to exchange it for a different size. I went to this location early in the day on a Friday to order the size I needed and was helped by Alem. She assured me that it would arrive in 5-10 business days and would contact me once it shipped, and then once it arrived in the store. I never heard anything from her about it being ordered, shipped, nothing. I called the store over a dozen times after 10 days had passed to get an update and was hung up on nearly every single time. On the calls where someone did collect my name and number, I never got a callback. I called again after 10 full business days had passed and the woman who helped me, Alem, had no recollection of our 30 minute sit down for the exchange process and admitted the bracelet had not been ordered until the following week (despite the store being completely empty when I was there), and that it would be another several business days before it might arrive. The customer service I experienced was abysmal. I quite literally get better customer service at my local gas station. I will not be purchasing the bracelet from this store as I would prefer to travel to Philadelphia or New Jersey for the next closest stores. I will never do business with Cartier of Tyson's ever again. I cannot believe the way they treat their customers and hope that Cartier is made aware of the serious issues at this location.
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March 2024 by Gabriel Jalil
It would be nice if a luxury watch store made an effort to have watch servicing references or partners. Tired of just getting the Ol’ “call the mfr and ask’em response”. If you sell $5k - $50k time pieces, add a servicing workflow to your business models.
