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March 2024 by Cyrus Kowkabi
Very helpful staff!
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January 2024 by Jean Paul Pfister
Nice collection of better toys. Very helpful and knowledgeable staff. Free wrapping of even difficult items like stuffed animals. Easy access to parking, very safe area.
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November 2023 by Laura Krafsur
Happiest place in McLean! We always find great presents here. It's our go-to for birthdays, holidays, or anytime someone has earned a treat. The employees are so patient and helpful in providing advice about the best books, toys, or art supplies and kits for kids of all ages and interests, with lots of options at all price points. I love their free wrapping service and no-fuss return policy. Best of all is the look on a kid's face when they see a package with the signature Child's Play undersea wrapping paper - good times ahead!
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April 2023 by Patricia Steele
Absolutely best store with such terrific staff who are highly knowledgeable about the products and developmental appropriateness of the toy options.
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March 2023 by Debbie F.
I needed two birthday gifts. One for a two year old and the other was for a five year old. I was in the store for quite awhile. After looking at many items (first time there) one clerk came over to help. He was fabulous! He showed me age appropriate gifts for both boys. He was extremely detailed about each item he described. He left so I could decide. Then, another clerk came over and helped me.I had a fabulous experience! I loved the store and will return again and again. Thanks!Debbie
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February 2023 by Janty Croner
Poor customer service experience during check out. My 5 year-old son smiled to the surly young man named Mickey, who checked us out, & handed Mickey his lunar new year red envelope to pay for his truck. Mickey just looked at my son without smiling or saying a word while he grumpily took my son’s red envelope and stared at him, expressionless .Afterwards, instead of finishing with our transaction first (we purchased the truck and a birthday present for my son’s classmate, which needed to be wrapped) before moving on to the next customers, Mickey, without any explanations, proceeded to ring one customer after another (one right after us had complicated return & purchase of multiple items) while my son & I stood, bewildered, by the counter. I had to go to the back of the store & get another staff member to help us finish the transaction as I could see Mickey intended to make us wait (without the courtesy of asking me to do so) until he rang every customer in line behind me. I would have been more amenable to waiting if Mickey at the least was kind to us. I was aghast that Child’s Play would allow such an unprofessional & emotionally unavailable staff member, who obviously did not care for children, to man its registers. Does Child’s Play even train his guy on customer service?This experience ruined the joy, wonder & magic of visiting Child’s Play for us. We had been going there since we moved to the area. My son had purchased almost all of the Bruder trucks the store carried. I had to tell my son that this might be the last time we’d go to this store. He was sad, but I reminded him that there are other stores in the area other than Child’s Play. There is also Amazon.
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December 2022 by Sarah H
Can’t say enough good things about my experience here. Went looking for a game for my family gift exchange and an employee helped me find the perfect game. My family loved it and played for hours Christmas night! And the gift wrapping was free?? Would give six stars if I could.
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November 2022 by Kenneth Hillas III
Excellent selection of kids toys & gifts.
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September 2022 by willku9000
An alright small toy store. Not anything amazing or terrible, Just wish the Air conditioning worked. Being a lone, sweaty adult wandering around the toy store is not a good look when all you’re really doing is looking at toys and minding your own business. Although on a positive note, the staff are very helpful and friendly. So that’s something at least.
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July 2022 by Tina Harkness
What a great store! If you leave empty handed you’ve missed out of some great finds! What a treasure!
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April 2022 by O L
Appears to be an independent toy store?!?!Diverse toy selection with very helpful staffLady was so nice in trying to help me figure out what to get kids I did not know wellThe even offer gift-wrapping which is a plusWasn’t as neat and tidy as I would do at home but it was good enough for convenience…
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March 2022 by O D.
Appears to be an independent toy store?!?! Diverse toy selection with very helpful staff Lady was so nice in trying to help me figure out what to get kids I did not know well The even offer gift-wrapping which is a plus Wasn't as neat and tidy as I would do at home but it was good enough for convenience...
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March 2022 by Brandy Ly
Visited with my sister and cousin a few weeks ago and enjoyed the selection of books they carried. Not a fan of the employee following us around without saying a single word. From my experience if you think someone is suspicious you still greet and engage them normally. But the employee would show up right behind us as we browsed the entire store. Make direct eye contact with us, so clearly not another guest.We still purchased a puzzle, books, and bath toys for my baby niece. Last page of the book was torn but our bad for not checking. Although I have a feeling we'd look even more "sneaky" for inspecting the book. I'd still like to visit again since I collect calico critters and some other brands they carry. Hopefully I'm treated normally next time. Not asking for anything above and beyond. Please keep in mind; just because we aren't children and don't look like parents does not mean we have no business being in your store.
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January 2022 by Matthew Henry
Love this place. We are older in life, have a ton of neices and nephews and aren't up on all the latest. Walking into this place you are immediately greated by how can I help you. We tell the ages and interests and we walk away the holiday and birthday heros.
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January 2022 by Taylor Mantzke
Big name brands but also more niche things, very cool, high quality stuff. Staff are friendly and knowledgeable.
