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February 2024 by Villafana Five
I made the mistake and bought my equipment NOT from this store. They have a huuuuge selection and the staff know everything you need to know(I'm a beginner). We also made the mistake to rent from the resort the first night because we didn't research local rentals. The second night we all rented from Powder Shack and it was better equipment and much cheaper.
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February 2024 by Cameron
The lack of professionalism is unparalleled.. avoid at all cost. *Take a look at the owners response to this review- great example of my statement above..
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February 2024 by Douglas H.
Ask to see the equipment before you pay for the rental! Very old and worn out equipment. Major grooves on the bottom of the skis with zero signs of any wax. Daughters boots were falling apart on the inside. Lack of padding on one side cause major irritation of her ancle. Inside the store is majorly cramped because they they so overstocked.
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February 2024 by Rebecca horeczko
I would be careful of the safety of your family. The gear at this place is run down and barely maintained. Not only did we get a beer soaked pole, but i got a boot that was falling apart. The workers didn't seem to care even a bit. I wouldn't rant from here. Go to the mountain before you or your family gets hurt.
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February 2024 by Joshua Fiandaca
Don't go here for your rentals. You are better off paying more for better rentals and more respectable workers and management. Boots are falling apart. Per them ski boots are meant to to be bare inside. The disintegrating padding would say otherwise. Read how they respond to other 1 star reviews to understand who these people actually are. Go else where.
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January 2024 by Lisa Still
Definitely the best ski and snowboard shop around. You guys are the best. Best prices and quality brands. Thank you for taking care of my family once again till we visit again.
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January 2024 by Michael Still
Honestly one of the best winter sports places you can go to where they will have everything you need. I have rented equipment from them and bought equipment they take there time to fit you with the proper equipment and don't just make you buy. We travel all over the country and come across alot of winter sports ski/snowboard shops and they just rush you and don't even know what you bought. Not at the POWDER SHACK they treat you like family. We have been going to the Powder Shack for over 10yrs and they never disappoint. Thank you again my daughter Desiree loves her new snowboard bindings they are great her control is on point will see you soon next time we are in the area. Would of posted pictures but Google doesn't allow it.
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January 2024 by Todd Brooks
Great place to rent all your equipment to visit Massanutten. The crew here are all so nice helpful and knowledgeable about getting the right gear for everyone. Awesome customer service
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January 2024 by Jesse Willis
The staff is exactly what you would want and need, friendly and knowledgeable. Great variaty in gear.
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January 2024 by Matt Hobbs
After almost a decade of going to the Powder Shack, I can tell you this is a GREAT place for rentals and any outfitting for skiing/snow boarding. The owner is awesome and her team puts customer service as a priority for everyone. I highly recommend this for your winter sports needs.Thanks for another wonderful ski experience, Carla...lol
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January 2024 by Tim Sychev
Employees were polite and very helpful, giving tips on what fits your style of riding. A man named Kane helped find the perfect boots for me, comparing prices, performance, color, and style to help me decide. Definitely recommend going here if you’d like help in choosing what fits you best.
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January 2024 by luis h
Everyone there was as friendly as can be! Very knowledgeable and overall just a great experience!
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January 2024 by S Jones
AVOID THIS PLACE! They gave our son 2 different sizes of boots which caused cramping in his foot. It cut our day short and prohibited us from skiing. When discussing our concerns with the workers, the owner was extremely rude and asked us to leave. We did not ask for anything but to explain our concerns. She was very rude and couldn’t care less about customer service. Not only was the customer service bad but the boots were previous rentals from another ski resort.
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January 2024 by Josh Miller
I honestly have never even been here, and was highly considering heading here before I hit the slopes to get my board serviced this weekend. Until I read how the “management” talks to the people who didn’t have the best experience under their reviews on here. THAT alone is enough for me to steer clear of this place, which is really a bummer because from what I see there isn’t a shop around here that could compete with their equipment. I hope whoever commented such sarcastic and arrogant remarks to those unsatisfied customers sees this and uses it as a driving force to DO BETTER, I understand the customer may not always be right.. however, that doesn’t mean you’re the one that is always right. Very unprofessional. Smh.
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January 2024 by Joan
I prefer the prices, the gear, and the vibes over what the shops at the resorts have to offer.
