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June 2024 by Hintvision
This place is closing for good in less than 3 weeks and will be turned into a T-Mobile store so don’t buy into even the store managers are unaware
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April 2024 by Sarayna Francois
Kenzie and Charlotte are who you need to see for all your cell phone needs, they are amazing at customer service and so thorough with their jobs. Love these ladies, they pretty much run the place!
* I want to be clear, the 3 star rating is for US Cellular as a whole organization, including products and services. I'd give Charlotte and Kenzie 10 stars if possible.
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December 2023 by Rebecca Conter
Makenzie (girl I hope I spelled your name right) was 10/10 super helpful today. Not only did she help me keep my phone # while switching carriers and shopping for an upgrade to my samsung, but she also helped make sure that I had all my contacts, photos, etc transferred over to the new phone. Plus helped by applying a liquid screen and protective case to the phone. I walked out of the building t9day with my new phone ready to roll and call functional.
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August 2023 by Z
Got argumentative customer service.
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February 2023 by Brandi Boaz
Kenzie at the US Cellular store in Martinsville was fantastic. She was truthful and helped me fixed my problem in no time.
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December 2022 by John Miller
Got argumentative customer service.
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March 2022 by Jose Dinero
I'm only giving 1 star because I got to in order to leave a review. Terrible service. Nobody asked if I needed help. Told a lie about putting something on my device. Told me they didn't do that service for people not in there network.when went back to speak to a manager he said they did do that service.
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March 2022 by Chrissy Manns
Manager is hateful act as if helping you is hard
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January 2022 by Ben Puckett
Terrible customer service. Go to another store. I watched people wait 30 mins to pay a bill.
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December 2021 by Gail Wilson
More than likely I was just near them. I'm not with them but haven't heard anything negative about them.
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November 2021 by Audrey Wimbish
Good visit. Was in and out pretty fast.
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June 2021 by Rachel Hooper
Danny was awesome and such a helpful sale representative. He took his time and was patient. I don't really like dealing with most sales people but I was comfortable with him and felt valued as a new customer. A great asset to your company US Cellular! I do see him being a store manager soon!
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June 2021 by Callie Martin
Charlotte is our favorite sales rep in Martinsville and would recommend her to anyone who goes in that store. She is friendly, efficient, knowlegable and great to work with.
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January 2021 by Kristian Cobb
The service area needs to be extended ...
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August 2020 by Daniel Quesenberry
Updated:
They have redeemed themselves by having Mckenize working there (I made sure to get her name) Awesome customer service, to the point, very polite, and KNOWS WHAT SHE'S DOING...unlike most of these other local store's "associates".
Great customer service! Thank you.
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Terrible Service.
This is twice i have been there. The first time i go somewhere (like usual) i dont write a review, but the second with the same service...this is not a fluke.
US Cellular has top notch Customer Service on the phone...but these stores...no wonder Verizon is number one. If i had went to the store before i called them for switching my service, it never would've happened....their stores fail, unfortunately this one is a prime example. now twice i have walked out.
I'll stick with calling from now on...if they cant help...ill switch to another company. i AM NOT gonna beg someone to take my money.
