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April 2023 by K ZH
Worst experience ever! I had prescription for 4 different eye drops for cataract surgery. They told me one of them was unavailable, then proceeded to charge me for all of it, when I got home I found there was actually 4 different items, so fine, but then they over charge you even more after the fact---- my printed receipt from the store says $150.00, my bank statement 2 days later says $177.00! When you call to find out why, they put you on hold to go check, then different people keep coming back to ask how they can help, you explain, they put you on hold to check, but then another person comes on and you explain again- this goes on and on until you give up. BUT WAIT THRE IS MORE!!!!!(update 4/23) Tonight I'm preparing for surgery tomorrow, when I opened the containers I found that they actually doubled down on one of the prescriptions while one of the 3 pre op drops was missing!!! To say worst ever doesn't even begin to describe the level of incompetence you'll find at Wallgreens,???
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December 2022 by Esther M.
I'm sorely disappointed in the pharmacy at this Walgreens in Manassas. I went for my 5:20 pm appointment to get a Covid booster and they had a line so I had to wait for about 10 mins after a guy cut in front of me. That's not their fault. So I asked the girl/woman at the pharmacy check out how long it would be to wait and that I could not finish the paperwork on line. She said she checked me in and the pharmacist would give me the paperwork to sign. I waited and waited and people came in for various things including vaccinations. So after the last couple that was there before me went I thought I was next. Apparently I was wrong. Another gentleman who got there after me was called. Then I was finally called to fill out the paperwork after 1 hour and I asked about the wait and making sure I was checked in as I had been there for 1 hour. So I quickly filled it out and went to sit down again. I was sure I was next. So I saw the pharmacist come out and I got up. Nope I was not next. I said out loud. You ve got to be kidding me. I'm not next? I've been here for over an hour and I'm done. I told other customers this is a terrible Walgreens and good luck if you are getting a shot. I left without getting my shot in a Walgreens where people are coughing and sick and I did not get my booster. Hoping I don't get sick now either since I had to wait for nothing. If you need a vaccine don't go here.
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November 2022 by Annie D.
Visiting from out of town stopped in to get a prescription Rachel was so kind and helpful .! A nice team of people.!
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November 2022 by Bryon Baber
The staff here has always been friendly and helpfui.
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November 2022 by A. D.
Visiting from out of town stopped in to get a prescription Rachel was so kind and helpful .! A nice team of people.!
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January 2022 by April ..
I visited your store today, and there was an older woman upfront. Someone had called the store and she said "this is America, speak english". That is really insensitive to say. America is made up of different cultures and people. English is not the universal language. Do you want this type of person representing your company? Eeeesh
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January 2022 by Ted Kidwell
Whent by here to day to pick up few items staff were very nice and helpful the pharmacy person was very nice and friendly.
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October 2021 by Elizabeth M.
I visited this Walgreens to get my Pfizer booster shot on September 24. I saw the Walgreens corporate announcements stating that walk-ins and appointments would be available for anyone in an eligible category. A few hours later, I visited a local Walgreens and asked if they were currently taking walk-ins. The pharmacist said they were, if I was willing to wait for about 45 minutes to accommodate the current appointment times. I gave them my insurance card, vaccine card, and ID while I filled out some necessary paperwork. Once the paperwork side was done, I waited in one of the many chairs at the end of the aisles by the pharmacy. The customer flow at the pharmacy was pretty steady while I was there. It seemed most people were there for vaccines, either for the flu shot or for initial/second doses of the COVID-19 vaccine. Most customers did wear masks, although there were some who would only put them on when it was their turn to get a shot in the back area. All Walgreens employees were wearing masks, although one of the stockers had his around his chin and didn't even adjust it when talking to customers. The store seemed to be pretty clean and organized. When they called my name for the booster, the process was very easy. They verified my identity, administered the shot, and updated my vaccine card. I was able to leave with additional paperwork about possible side effects and the V-safe program updates. I would definitely consider returning for future vaccines.
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August 2021 by Mónica Talía González S.
Excelente Servicio .. buena atención del personal todo limpio y ordenado
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April 2021 by Thomas Y.
My wife had been going to this Walgreens for prescriptions for a few years and always used the drive-thru. Today was my first time to get a prescription filled, but being on a motorcycle I had to go inside. First time in line, after 3 minutes of checking my ID cards and verifying my address they said no prescription was there and I needed to call my doctor. I called the doctor's office and explained they didn't get the prescription to fill while in the store. The office said they would resend it and should be there in less than 5 minutes. Being a hot day I went to get a 20 oz soda and was charged $2.22; unbelievable for a discount store. Went back to the pharmacy counter 20 minutes later and they said they had it now and would fill it in 5 minutes. Waited for 10 minutes until a clerk called me over and said the prescription was ready, but only one of the 2 vitamins could be filled as they were out of the B12; how can you be out of vitamins I asked and got no real answer. All this wait and being over charged for a soda I called my doctor's office and asked the prescription be sent across the street to the CVS. By the time I walked across the street to the CVS it was filled and I was out of the store in 2 minutes total time! Use CVS in Manassas on Sudley road, not Walgreens for anything, especially get a prescription filled!
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October 2020 by S K.
The manager misinformed us about a service given and denied talking to me over the phone since I spoke to him verify the service they provide. Despite me making the call and asking him repeatedly and he answered "yes we do it". I make a half an hour drive with kids, then tells me he hasn't talked to me and that they don't give that service with no apologies. Terrible manager and customer service!!
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April 2020 by Angel Mentzer
I love this place. Always nice and polite, welcoming. I have used this specific store/ pharm for years while living in the manassas area. Now that I've moved to Stafford, i drive from Stafford to Manassas to use this specific store/ Pharmacy. They know us by name and face, Pharmacist Mike and the other pharmacists are very nice and Norma and the other pharm techs are great. I will not use a different pharmacy/walgreens and neither will my husband. Happy right where we are. I'll drive an hour to go to the pharmacy before i switch to another one. Keep going like you are guys. Pharmacy and store both.
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April 2020 by Stanley G.
Wow. This place is garbage! I drove an hour here to pick up something that they put on hold for me. Only to find out that the sold it to someone else!! I would not trust this place with anything again.
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January 2020 by A R.
I took my own passport-sized photos to be printed out at this location. The manager refused to give them to me because Walgreens charges $15 each to take the pictures themselves and print them out
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December 2019 by Matthew R.
I took my prescription to them and they told me there was a problem with my insurance. That they needed an approval to fill the prescription, but not to worry they would take care of it, contact my doctor and get my prescription filled for me. I gave them three weeks and they did nothing. I will be taking my business somewhere else.
