-
January 2024 by Suzanne Lynn
I just stopped by at the end of the business day and needed nitrogen in all of my tires. They helped me and were polite and friendly. I will definitely be back again and will tell everyone about the great service.
-
January 2024 by Sarah Godshall
Juan at VTA Bristow was amazing helping me understand the issues I was having with my car over the phone. I called just before closing and he stayed on the phone with me for 20 minutes, staying late. The problem I was having was covered by warranty so I had to go to the dealership but that conversation with Juan allowed me to tell the dealership about the problem intelligently. I’ve been a customer of VTA for nearly 10 years.
-
January 2024 by Shekeeb Noori
The most amazing customer service by Juan. Juan made everything so easy came for an emission with a flat tire. Can you believe he made me feel like I am an old customer. Felt like I am home thank you once again for this amazing customer service you provide.
-
December 2023 by Paul Phinn
Attempted to price gouge me and LIED about the condition of my tire!!! Abrahm told me they could not patch the tire to my Chevrolet Tahoe. Before I brought my vehicle in I observed the screw located in the very center of my tire, no where near the outterlining (I am very familiar with this process). My tire is less than a year old and after 45 minutes of waiting Abrahm claimed it was too damaged to be repaired and did not give me any reason that made sense. He was ready to give me a qoute for $594 to put on a brand new tire which did not seem right. I let him know I had a previously used tire I took off in the cab area of my Tahoe and I asked if they could put that on my rim and he said no. So I asked for my keys back and left with the nail still in my tire. I took my vehicle to Old Town Auto of Manassas and they patched my tire with no issues stating it was not damaged severly by the nail. Your business attempted to price gouge me and lied to me about the condition of my tire. I will never come back to your location and I am writing a bad review on Google. I will surely let others know what was attempted. Unfortunately I know naive customers will fall for your dishonest business practices.
-
November 2023 by Tyler Richardson
Wife and I stopped in today, 11/16/23, and worked with Elijah. We moved from a state which doesn't do mandatory emissions or safety inspections so the whole process is new to us. Elijah welcomed us in and directed us as to where to go. Once back in the waiting area, the wife and I got to chat more with Elijah, Juan and Abram. I recognized Abram from when I did my own car, another awesome experience. After getting a clean bill on emissions and a rejection on safety due to some issues regarding lights, Elijah directed us on how to go about fixing the issues and then returning for the 2nd inspection. Elijah wasn't condescending or over the top, he explained why my wife's car failed and some easy fixes for the headlights (too yellowed / cloudy) and when we returned back inside he tried finding the parts we needed for the fog lights, but said they weren't in stock and that he would call later with a service quote. Maybe 20mins later, Elijah called us with an OTD quote for parts and installation and even called again with a 2nd alternative soluition. While our interaction with Juan and Abram today was more fun and casual, all three made us feel welcome and Elijah went above and beyond to get us taken care of and make sure we understood the whole process. Kudos to the team at this location and kudos to Elijah today for taking care of us, we'll definitely be back! -Ty
-
November 2023 by Chris Moe
So, I’m giving this place 2 stars for various reasons. We just moved here from Georgia and needed some car work. 1 star for great customer service and installing my license plate on the front of my car and not charging me anything, and the 2nd star for great service for emissions and safety inspection on my wife’s car. The reasoning behind missing the other stars is the outrageous price they quoted me for my Jeep wrangler work. I needed a new catalytic converter, a crankshaft sensor and a cam shaft sensor installed. In addition, they were charging me additional for the oxygen sensors which would have been installed with the catalytic converter. Makes sense right? The quote I got for these items was $6,300 USD. That’s absurd!! I took my Jeep to Gainesville to another reputable company and they did all this for half that at $3,100 USD. I’m not exactly sure I can trust this place going forward. The customer service and kindness of these people is top notch, however, they will get you with cost. Do yourself a favor and check elsewhere before giving in to these prices. I’ll give them an A+ for service and the front office staff is great.
-
October 2023 by N J
Outstanding! Excellent Service! All the staff is polite. The facility is very clean and quiet. Refreshments are offered. Seating is comfortable, Bathroom is clean and tidy.Juan as my customer service representative was Awesome! Juan made sure that I was informed with updates on the status of my car.Juan made sure that I received every discount available to me.Juan’s demeanor is Polite, Calm and Relaxing, which makes you feel the same.?I drove home feeling confident and safe in my car because it drove so smoothly. I highly recommend Virginia Tire & Auto to everyone. Thank you to the Mechanics that did an amazing job! Thank you to all the staff.
-
October 2023 by Nakeia Ervin
This a great place to go for all of your car needs! I must give a HUGE shout out to Elijah at the desk! Your customer service is EXCEPTIONAL! Please continue to be amazing by making every customer feel welcomed and appreciated. For the powers that be- Elijah should be your brand standard and deserves a raise and advancement at the earliest opportunity.
-
October 2023 by Fernando Muzo
My partner and I recently moved back to the Virginia area and looking for a reputable shop for vehicle maintenance. Juan was incredibly helpful and the mechanics did a great job. Well done team!
-
September 2023 by Binni Lemma
Stay away from this place. I changed my tire on 9/6 in the afternoon, after driving it home and parked in the driveway the tire got flat on 9/8 in the morning. I called and explained the issue and they told me to bring back and it will be replaced for free since I have purchased protection. The manager Sam and the employees Elijah,abram, and the other associates have zero customer service. After they sold me a diffective tire they said I have a puncture to the new tire which happens to be in the same rear passenger side. Now after they changed my tire, they made me to pay for another protection plane which does not make sense. They claim they do road side assistance but I have to speak to the manager to sort that out which I am not hoping to get my reimbursement from this experience. 100% customer satisfaction is so much false. Right now my total cost getting to close to 500 for a single tire. Stay away as much as you can. I could give zero for the sat if there Emma’s an option
-
September 2023 by Binni L.
Stay away from this place. I changed my tire on 9/6 in the afternoon, after driving it home and parked in the driveway the tire got flat on 9/8 in the morning. I called and explained the issue and they told me to bring back and it will be replaced for free since I have purchased protection. The manager Sam and the employees Elijah,abram, and the other associates have zero customer service. After they sold me a diffective tire they said I have a puncture to the new tire which happens to be in the same rear passenger side. Now after they changed my tire, they made me to pay for another protection plane which does not make sense. They claim they do road side assistance but I have to speak to the manager to sort that out which I am not hoping to get my reimbursement from this experience. 100% customer satisfaction is so much false. Right now my total cost getting to close to 500 for a single tire. Stay away as much as you can. I could give zero. Not a trustworthy place
-
August 2023 by Amanda Huff
What are the odds both my husband and I got nails in our tires the same day?…I pulled into VA tire and auto right at 6pm as they locked the doors, but manager Juan came out, assessed my tire health and added air for me to get home safely. It was past closing time but he asked me to return tomorrow and they’d take care of both mine and my husband’s vehicles. Next day we dropped them off one at a time and had great service again from Juan, Elijah and Sam. My tire was quickly and easily plugged and repaired. Hubs needed a new tire completely and the staff took care of it all with seamless service. Nothing but good things to say about these guys, even on a busy Saturday in the middle of the summer. Great service!
-
August 2023 by Christina Barrett-Steele
I was a loyal client of VA Tire and Auto for over 18 years. In 2023, they said I needed a list of repairs. I did some of the repairs because they said it was unsafe to travel. I was going to complete the other repairs when I returned the following week. At check out, they changed the prices they quoted (refused to use the coupons or the credit card they started). Then I got the credit card the next week and they refused to honor the discounts on the services they promised. When I tried to show them their mistake and the new credit card, Zach had me wait for the manager for over 2 hours until all the other clients left. Then I was told he did not have time to see me, he told me I could use the credit card for new services. I told him how could I trust him after he changed the quoted prices by not honoring thr discounts he quoted me when I agreed to the sale. I told him to make this right or I would cancel my follow-up appointment. So I took my business to another location. When I went to another mechanic, I found out VA Tire and Auto told me I needed unnecessary repairs on my breaks (new pads and rotors) and engine (full rebuild). The mechanics told me there was nothing wrong with the breaks and I only needed a tune up with new spark plugs.The service has drastically changed with the new owners. I over heard the front desk staff at VATire and Auto tell another client that she had to get the same repairs on her car that I needed word for word. She said but it was fine 6 months ago are you sure? I am skeptical because it was the same scare tactics they used on my service.VA Tire and Auto told my sister that she needed new breaks(she only needed break fluid topped off). I am disappointed by the dishonesty, scare tactics, and taking advantage of the loyal clients. Never ever going back.
-
August 2023 by Mary Gaskins
Our scheduled oil change took a reasonable amount time. Abram was very friendly and helpful. I appreciated that he presented the list of recommended additional services without being pushy about any of it! But Fredis and the other person staffing the front desk were borderline rude. They both seems bored and annoyed to be there. You don't have to love your job, but maybe don't make customers feel like they're inconveniencing you by being there.
-
August 2023 by Heather Schaming
I wish we had other places to take our cars. They are always incredibly busy. An oil change for which I had an appointment for at 9::30 am wasn't ready until 5. Actually, it might have been ready earlier but the guy on the phone said he was too busy to call me! Honestly!!! With them closing at 6pm, I almost lost out on my car for the evening because they couldn't let me know when it was ready! They did the complimentary check and of course found over 1300 worth of 'needs taken care of' items. When I took it to the dealer for a recall piece, they did the same check and agreed on the brakes were starting to wear but didn't need done right now. We've been going to VA Tire and auto for over 10 years. Started in Gainesville and hoped this newer location would be better, but it isn't. You're lucky if you can even park here. Expect to go to the Wawa and walk over. The oil change was an oil change but given the length of time and poor service(I also couldn't drop it and run. The line was long and the counter was sloooooow), I'll pay 20 more and go to my dealer.
