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September 2024 by STILIANOS AVLONITIS
Went there for a wheel alignment and then I got a call saying that I need a lot of things changing my front end and they can't do the wheel alignment they gave me an estimate of $9,000 so I went to pick up the car and they charged me for a wheel alignment. I said hey but you didn't do it it will alignment they said yes we couldn't do it with them but they said we inspected the car and you have to pay $179 I paid for it but that's the last dollar they going to see from me just beware people they are very dishonest any other place would have said we didn't do a wheel alignment you don't pay a dime it's just funny that they charge me the same amount as a wheel alignment even though a wheel alignment they told me cannot be done you draw your own conclusions before going there
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September 2024 by Robert Dorn
Knowledgeable and courteous front desk managers and staff.
The service technicians' work was quality.
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August 2024 by moska amarkhel
The staff at this location is phenomenal. Wesley helped me with my car and was so professional and kind. Take your car here for quality work and service.
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August 2024 by Carlos Sanchez
Had a tire rotation and all 4 tires balanced done, pick up the vehicle with the low tire pressure light on. Not only was the light not on when I dropped it off, you would think an establishment with the word “tire” on the shops name would have the courtesy of putting the proper air pressure on the tires. ??♂️ smh
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August 2024 by Sam Deal
Need air and the 711 up the road was out of order and the wawa next door had a bag over it.. really appreciated the fee air pump.
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August 2024 by Mikka Sturdivant
Tried to get my flat tire repaired here this morning was turned away. They didn't have any availability due to being booked for the entire day. Was even willingly to leave my car, just needed it to be repaired so I could drive. Only two people were in the waiting room at that time. Was able to go to Express Tires and get it fixed within 20 mins. Feel that VA Tire didn't want to fix the tire because it wasn't a substantial amount.
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August 2024 by teresa davis
* read the update at the bottom. This is a long post but trust me you will want to read in entirety* if I could give no stars I would
If you are a female, and look like you might not know what you're doing, do not come to this place. They tried to tell me they couldn't change my battery bc of a part that was destroyed. When i asked what part it was, - bc i wanted to be prepared seeing how i was going out of town -they said they'd have to run a full diagnosis. Ok I get it. However when I called back today about having a whole quart of oil less after I got my oil change yesterday, the manager said the exact piece that needed to be replaced for my battery. ..... but I thought I had to get a diagnosis on that first, Interesting. And apparently moving the vehicle where is sits at a certain level can effect the oil level so much, 1/4 quart, something like that. I had to put a whole quart into my jeep today. No refund was offered only a gift card...to the same place. I told them before, during and after I was leaving town, why are you offering me a gift card, why not just do the job right the first time. Not to mention I need multiple fluids toped off, which they also did not inform me of. The excuse was bc I was leaving town and in a hurry. I was not in that much a hurry to compromise the safety of my 1600 mile drive- which i told them when i dropped my jeep off. So, 4 hours later all I got was a tire patch, halfsies oil change, and the ongoing same problems. P.s I know enough about cars to get a 2nd and 3rd opinion bc something seemed off.
*update*
I talked to the manager. He told me what the "issue" was after I called- remember when I was there they tried to charge me $160 for the "unknown" problem. We'll got my battery replaced today with no issues at all.. yes there was corrosion in my battery- i can understand the confusion, maybe. , but to LIE and try to steal money from me was unnecessary. Lets just add how they are supposed to be proffessionals, knew what the problem was tried tontake extra money from me abyway, then lied about why they couldnt fix the problem.
Thankfully I have found a BETTER place where I am at now. They changed my battery with no issues, even helped me save some money rather than trick me I to paying more
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July 2024 by Joanna Muraira
I had two cars inspected here in the past week. It was time for both of my vehicles to receive their state safety inspections. Simple process. Line was long, but that's to be expected anywhere. For how long the line was, it moved quickly and I was able to get in and out in about an hour and a half. Everyone I encountered was kind and professional. I'll be back next year!
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July 2024 by Kru Gal
I'm watching the mechanics work while in line for emissions. It's been a while and no one has come out to help me. I wish I could give zero stars.
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July 2024 by michelle freeman
Kevin from Gainesville was awesome today!! He helped me fix an issue with my car quickly and effectively and was so kind while helping me! Thanks for rescuing me OUT of my car Kevin!!! You were my hero while I was trapped inside my misbehaving vehicle!!
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July 2024 by T
YOU CAN’T BRING YOUR OWN WHEELS. Just FYI so people who bought wheels for whatever reason can move on to another business. I just wanted the tires from my old scuffed wheels put on my new wheels I bought, and they won’t do it. Very weird that “tire” is in the name of the business but they are inflexible on replacing tires. What is the point? Taking the tire change I get once every few years to a competitor I guess.
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June 2024 by John Middlemiss
The wait was the most ridiculous process. My vehicle was complete and I was attempting to pay and I was told I need to wait while three desk attendants completed whatever they where doing. Mind you this was not attending to other customers, or finishing phone calls etc. It was literally 20mins while they input items into the computer. At least one of them could have paused to check me out and not.make me wait 20 mins on top of the 2 hours I already waited for the work. I am not complaining at the hours for the work that is what it is, but man just speed up and get me out of there
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June 2024 by LaTisha Hamilton
Hi! I have started coming here for over 2 years. The staff is so professional and wonderful. They always give me the best advice for my vehicle. And I trust them. Juan, the manager there is always so wonderful even as simple as things about advice on putting air in a tire. I really appreciate the support that they give you in and out of your appointment times. They give great advice. Great team highly recommend i. Comfortable place to relax while you're waiting on your vehicle. Thank you so much for great service. ??❣️?❣️❣️
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June 2024 by Mike Markley
I left with more car problems than I brought. That should tell you all you need to know about this location. Are they sabotaging vehicles to make more money on unsuspecting victims? Sure seemed like that for me as I dropped my car off for routine maintenance with a working AC and left with a broken AC that failed while they had possession for that routine maintenance. What an absolute disaster of a business to give car owners more problems than they had when they brought the vehicle in at the beginning. Avoid avoid avoid. Never going back.
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June 2024 by Cooper Perrin
I had my car towed in with a flat, late on a Saturday morning. The advisor ordered a matching tire and got me back on the road within two hours. Great job!!