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July 2024 by Tom Gardiner
Standing outside the store now at 11:20 pm on a Thursday and there is a sign on the door that says will be back in 5 or 10 minutes. Who closes a store during business hours?
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July 2024 by Robin Thompson
Went to the Market street location. I was told I could get a galaxy S24 for $198 with a trade in on my phone. Lies. When I looked at my inflated invoice it showed financed by verizon an additional $620 raising my monthly payment by almost $18. None of this was disclosed to me and the entire experience with Takiya was shady and deceptive. It's taken hours on the phone with verizon to clear this up. This place is authorized verizon store and they're a bunch of deceitful people.
Don't go here!
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July 2024 by Alice Figaroore
The sales rep was very good patience with me. Took the time and care to tell me exactly what I was getting in my plan. Also took the time to make sure I got what was best for me.
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July 2024 by Erin Davies
It's clean and nice looking, but there's only ever 1 person working and even buying a screen protector or accessory takes ages. After 30 minutes of not even being acknowledged, I left without making a purchase.
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July 2024 by Jolanta Jacobs
I ordered my new phone online with pick up in this store because they had it in stock. Mistake. I called the store the next day and they told me there is no order. So back to Verizon main, where they told me absolutely there is the order and they will expedite it, so just wait for notification from the store. The day after that I called the store again. This time they found my order but would not give me any date or time for when it would be ready. Coming into the store would not change anything because walk in customers have priority for in stock items and they won’t make any reservations for in stock items. They can sell it to me but this would invalidate all the trade in and new line agreements. I went back to Verizon main and cancelled that order. Put in a new one to be delivered to my residence. I’m not going to deal with that store ever again.
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June 2024 by Falak Sher
Nicole is really good at the customer service ??
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June 2024 by Danya
Ask for Nicole she was very nice
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May 2024 by dhillon pb29
Kaya is the best in this store she is good listener and helpful. Solved my problem even Sudley rd store couldn’t.
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May 2024 by Don Guthrie
Great experience. Jawed was extremely courteous and helpful. Stayed after closing to make sure everything with our two new phones worked out.
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May 2024 by joey boy
GREAT EXPERIENCE.. awesome staff
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April 2024 by Greg Rollins
3rd time in this store. People are nice and really helpful
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April 2024 by Norman Fletcher
Extremely helpful
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April 2024 by Louise Edsall
No wait and quick service , knowledgeable staff!!
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February 2024 by Steve Singh
Today I’ve been to two different Verizon wireless locations:8410 Sudley rd (Manassas)10042 market cir (Manassas)I was trying to get an upgrade on my phone and in both locations employees could not help me out. At the first location,sudley rd, the employee could not tell me why it’s not letting him upgrade my phone and just said “I don’t know what’s going on with your account”. This is after I had been there 5 days prior for the same reason.I then left to drive to the second location. They called customer service and had me speak to a representative where I was told I would be able to get the upgrade within 15 min- 1hr. I waited the entire hour until it was 7pm. The employee told me she was unable to go through the request and that they don’t do upgrades past 7pm when they close at 8pm. I then left and called by phone the 14385 newbrook dr suite 300 (Chantilly) location and they did not have any openings/appts available because it was close to closing time. I have been on the road since 530pm today and this whole experience was a complete waste of my time and now will have to travel to the airport with a phone that does not charge when I have an upgrade available. It looked to me that they either don’t know what they are doing or are lazy and don’t want to go through the process.Train your employees better! Or have management earning their pay
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February 2024 by Trish S.
This review is specifically for the Verizon authorized Victra Store at Market Circle in Manassas, VA. Today was the second time I have walked out of the store. We got two new iPhones and I wanted a little assistance setting them up, so I set up an appointment for11 this morning. I got there a few minutes early and the one guy was helping someone else and said he would get to me shortly. As he walked by me a little while later, I mentioned that I had an appointment - did that matter? He responded "no, it was first come, first serve". He continued helping the other folks as he should. Again, he walked by me, and I asked how long he thought it would be? Response: "A half an hour to 45 minutes and that he was the only one there." At that point I walked out - really - why encourage people to make an appointment if it is meaningless. The previous time I walked out was another instance where I could not get any assistance. Why does Verizon use these jerks??? I would give then zero if it were an option!
