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February 2024 by Renee Boulware
I like this store. I come in to do Amazon returns . It is always clean, and the associates are usually very friendly. It is convenient. However, today I needed a bit more help than usual, and I ran into some issues. I was disappointed that when I needed a multiple transaction, the service felt 'off'. I needed to use the computer, and I specifically asked the associate, first if they had one, and second to show me HOW to start using it. Instead she verbally explained the steps to me. This wasn't what I wanted. At the end of her explanation she said, "if you need help just ask." I guess she misunderstood me; That was what I had just done- asked for help. I went over and tried to get started by myself, and although it took a lot longer than it should have, I was successful. It would have been much quicker with someone there to help me which was why I asked for help in the first place. It also was more costly. Maybe it's me, but I'm used to the associate coming and helping me when I ask for that at the counter. This did not meet my expectations.
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February 2024 by Jason Herrera
The associates at this store are always eager to assist and always ensure a seamless experience. This store provides many services to fulfill your shipping needs.
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January 2024 by Michelle Curran
Really friendly and helpful staff.
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January 2024 by Michael Lesnick
The staff here is always super friendly, the store is always clean and I never have to wait in line for more than a few minutes. Great location, great staff and very well managed.
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January 2024 by Lisa Sun
Always awesome service every time! Thank you so much Ernie, Renee, Kobe, Alana, Michery, Brian, Gus, Kalya and Adrian. You guys are always on top of your game when it comes to having my package delivered and ship!! Love you guys! I highly recommend having all of your package ship and delivered there. You will not be disappointed especially with the friendly and professional staff.One satisfied customer:Sathia Sun :)
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December 2023 by Hannah Cleveland
Always great customer service at our location and ease of getting our mail sent out.
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December 2023 by Victoria Webb
Thanks Ernie for not only answering my questions but for being a great neighbor! It’s awesome to know business in the area are willing to work together and support each other! Thank you again for your help and outstanding customer service:)
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October 2023 by Lizbeth Lewis
I had a great customer service experience with Kobe. He patiently helped me with getting my fingerprints and went above and beyond by explaining and answering my questions. I totally satisfied with the outstanding service he provided. Keep up the good work Kobe!!!
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September 2023 by Steve H
The staff at UPS Store 1717 are great. Accommodating, proactive, professional and really nice. Today, Ernie was the man! His quick thinking made it possible for me to get my print job done after another location dropped the ball.
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August 2023 by Felicia Heisterkamp
Best customer service! Every single time I enter through the door, someone immediately greets me and quickly analyzes what I need. I’m in and out within minutes - the best!
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July 2023 by Malia Coppage
I love this store. They are always super speedy, kind and helpful.
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July 2023 by A R.
I've been coming to the UPS store in Sudley Rd since I moved to Manassas in 2019. They are always kind and helpful with anything I come to the store for: passport photos, packages, fingerprints for a new job, the list goes on. However, they went above and beyond when I had an important wedding gift to mail to NY overnight. They made sure I had the correct packaging and worked with UPS partners in NYC when we realized the address I was given was partially incorrect. Thank you UPS Sudley Road! See you guys next time. :)
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June 2023 by Sartaj Singh Randhawa
Very bad customer service, I had prepaid UPS return label but barcode didn’t print properly, so girl behind the counter said she can’t do it since it’s not scannable. She said I can call the company and get new label emailed and she would print it for free. So I got another label on Saturday and I went back and was told it’s $3 to print label by another girl , I told her that Tuesday I came and was told to bring email label to get it shipped , i would have just bought printed paper instead but she was rude , I told her next time I am never coming to this location she said that’s fine ?????, so manager also came he wanted me to recognize the girl from the pictures he had on the wall who promised me so he can talk with her. obviously she has good customer Service , it’s not staff it’s manager who has worst customer service. Never ever coming back to this location
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June 2023 by Travis Christensen
Everytime I go here I am pleased with the service.I was there one day and the young lady behind the counter had to deal with a very rude customer from the beginning who wanted to cut the line.It is very difficult to work with the public when they come in with an attitude they are more important than those ahead of them just because they were in a hurry.I applaud the young lady for keeping her demeanor in check the best you could under those circumstances.
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June 2023 by Alicia Grayson
Kobe, Ernie & Renee are AMAZING! They address me by my name each time! This personalized touch makes it an even more so pleasant encounter! They're what customer service should be!!
