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November 2023 by Elesha Young
Friendly service! Brought car in for routine service and inspections. Work was completed in a timely manner. Would come back again.
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October 2023 by Sabia Sahota
I have found the people who work here to be very helpful and understanding. They do great work for a fair price and go the extra mile. I wouldn’t go anywhere else and I am so grateful that I found them. Thank you everyone at Sudley Car Care Center!!Services: General repairs & maintenance
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October 2023 by Kristopher Fry
Staff is professional, courteous and repairs are done in a timely manner. Would not take my vehicle anywhere else. Great prices and a good hometown feel five stars!
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October 2023 by Linda Thompson
Such friendly, nice people. Getting an appointment was easy and the service was prompt and efficient. I could tell by watching other customers that they were very satisfied with their service and trust this garage. Price was fair.
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October 2023 by Thomas Dziak
They have 3 safety inspectors onsite. There is little to no waiting outside of the end of or beginning of the month. My motorcycle inspection went quick. Thank You Larry.
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October 2023 by John Carey
Lady at desk told me it was 160 bucks for compression test and never telling me it was for each one. Labor rate is high in my opinion. Last time using themService: General repairs & maintenance
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September 2023 by Salih Salih
I give you all honest opinion. I bring my car and my family’s car to this place for any type of maintenance and oil changes or state inspection, they have very friendly customer service I mainly come to this place for the oil changes, because it’s decent price also you can bring your own oil and filter. and they’ll get it done less than 30 minutes I highly recommend this place for you and especially if you want oil changeServices: Vehicle Inspection
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September 2023 by Joshua Brown
Did not even attempt to rotate my tires! A service I asked for and was billed for. Did you not think I would notice the curb rash on the left rear tire was still in the left rear?! The lug nuts also still had break dust on them. This is criminal!!!!!Service: General repairs & maintenance
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June 2023 by Martin Stenson
I moved to the area a few years ago and DREADED finding a new car care place...you never know if you'll find a place that is trying to rip you off! I decided on this place based on some local recommendations and have been very happy with them since! Heck, they have even been able to service my wife's fancy-schmancy Italian car (even if we did have to wait 6 weeks for brakes to come in...but not even the dealer could get them in stock quicker!). The three techs that work the front desk are intelligent and friendly and always willing to help. Highly recommend!Services: Tires
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February 2023 by Nick Myers
I usually come here to get my Mom & Pops vehicle maintenance done, but this was the worst experience to get my car inspections and emissions. They were very unprofessional and did not care about my time. I hate to write bad reviews, but the customer experience I received here made me had to write a 1 star review. Please don't let a place like this scam you.Services: Vehicle Inspection
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February 2023 by abasin Zafar
I recently took my car to Suddenly Car Care Center for an air conditioning service and emission testing, and I have to say, I was extremely disappointed with my experience. From the moment I walked into the facility, I was greeted with a sense of disorganization and lack of professionalism. The staff seemed disinterested in helping me and were not able to answer basic questions about the services they offered.When I dropped off my car, I was given a vague estimate of when it would be ready, and when I returned to pick it up, I was informed that it would be another hour before it was ready. I was not given any explanation for the delay and was not offered any compensation for my inconvenience.When I finally received my car, I noticed that the air conditioning was not working properly and emission test results were not completed. I brought this to the attention of the staff, and they were not able to give me a satisfactory explanation for why this had not been done.Overall, my experience at Suddenly Car Care Center was extremely disappointing. The staff was unprofessional and unhelpful, the service was poor, and the facility was disorganized. I would not recommend this business to anyone and would give it one star.It's really important to trust a car repair center with your car and have the certainty that they are well trained, professional and certified. Unfortunately, my experience with Suddenly Car Care Center was the opposite, they lacked in all these aspects. The staff seemed to be unmotivated, unorganized and unprofessional. They were not able to provide me with clear and accurate information about the services they offer and they were not able to answer my questions. The customer service was terrible, I felt like they didn't care about my needs and I was just another customer to them.The worst part of my experience was when I received my car back, the air conditioning was not working properly and emission test results were not completed. I was disappointed and frustrated. I had to go to another place to get my car fixed.In conclusion, I would not recommend Suddenly Car Care Center to anyone. The service was poor, the staff was unprofessional and unhelpful and the facility was disorganized. I would give it one star and I hope they improve their service in the future.
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February 2023 by Athur La
I recently took my car to Sudley Car Care Center for some much-needed brake and AC repairs, and I can confidently say that this was one of the worst experiences I've ever had with a car care center. From start to finish, the service was subpar and unprofessional.The technician who worked on my car seemed inexperienced and unqualified. He took hours longer than he estimated to complete the work and when I asked him about it, he was evasive and unresponsive. I also noticed that he had made a mistake during the repair process, which I pointed out to him and he just shrugged it off.The customer service was just as bad. The staff seemed disinterested in helping me and were unwilling to answer any questions I had. When I called to inquire about the status of my repairs, I was put on hold multiple times and then transferred to different departments, only to be told that the person I needed to speak to was unavailable.The worst part of my experience, however, was the condition of my car when I picked it up. Not only had the technician not fixed all of the issues I had brought my car in for, but he had also caused new problems. The brake pads were worn unevenly, the AC was blowing warm air and the oil was leaking. I had to bring it back for them to fix it and even then it was not done to my satisfaction.All in all, I would not recommend Sudley Car Care Center to anyone. They have terrible service and unqualified technicians who will only make your problems worse. I will not be returning to this establishment and will be warning others to stay away as well.
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January 2023 by Nizami Barton
horrific experience was treated very poorly by Larry and Jenna. they try to make a buck where they can and all of these 5 star reviews must be bots. very unethical company that does poor work and even damaged my friends car in front of him and tried to play it off.
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January 2023 by Justin Welsh
I've had 3 bad experiences in a row with this place and I don't plan on ever going back.1. Took my car there for a inspection, they told me I needed to replace the alternator for $1,500 because "It sounds bad" I ignored their suggestion and the car ran for 2 more years on the "bad" alternator.2. Took my car back again for another inspection and everything was fine with the car, it should have passed inspection. I had extra marker lights that by law are not required to be repaired unless they are headlights or blinkers. They failed me and charged me $250 to pass it, I got the car back and the lights were still not functional....3. Took my car for the 3rd and last time for another inspection and they failed it for brake pads, rotors, and calipers and the repairs were $1,100. Took it to another mechanic and they passed it no problem.They can get you with the charm of their customer service but in the garage they'll run up the repairs. Do yourself a favor and stay away from this business.
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December 2022 by Spencer Ortega
Amazing team here! I was interested in buying a vehicle from Manassas but I live in the Midwest and I wanted to get a pre-purchase inspection before I would fly out there.Jenna and her team did a great job looking it over and being straightforward with what looks good, and what will need some work. The car dealer wanted to pick up the vehicle before they were done inspecting it and Jenna held firm to make sure she had the time to get the inspection done right.Their customer care over the phone was excellent as well. I was probably annoying with how many times I had to call them back and forth and they were always nice and polite.Service: Vehicle Inspection
