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“I used my box while I was waiting for an addition to be built to my house and they were wonderful. They were punctual; delivered when they said and picked up when they said. I would truly recommend them and would definitely use them again.”
“Miss Tanya is so amazing! She went above & beyond for me. I truly appreciate her, she kept checking on me as well as gave us places to rent trucks. I will honestly say I’m going to miss her. Again thank you Miss Tanya & I wish you nothing but the best!”
“I cannot say enough great things about Rick, the Store Manager at Extra Space Storage in the Manassas location! From the very first interaction, he went above and beyond to make sure I had the best experience possible. He is professional, knowledgeable, and genuinely cares about his customers. Rick took the time to explain everything clearly, answered all of my questions with patience, and made the entire process smooth and stress-free.
What really stood out was his friendliness and attention to detail—he makes you feel like more than just a customer. It’s rare to find someone who combines excellent customer service with true kindness and efficiency, but Rick does it effortlessly.
If you’re looking for storage and want peace of mind knowing you’re in good hands, I highly recommend working with Rick. He truly sets the standard for what great customer service should be.”
“I made my reservation on the app and when I went in for move in day there was lots of mice dropping and mold on the door. Very unacceptable conditions. They were fine with me cancelling the reservation but wasn’t refunded the admin fee.
Update:
The district manager reached out had excellent customer service and corrected the situation.”
“Eugene went way out of his way to accommodate my unique and specific needs and Tanya called me unprompted at the exact moment that I had a question which needed answering right then. They couldn't have been more helpful - they are great storage service providers and great people!”
“Awesome, efficient, professional, and friendly customer service provided by Brayan!!! He really made the set up and move-in process so much easier. The personal walk-through from A to Z along with advocating for the customers best interest rates superbly beyond the 5 stars!!! Thank you, Brayan!!!”
“Great ,Great, ? customer service, wonderful attitude and very,very patient with the customers!!! I would request Ms. Veronica to be at all the places (P.S. )!!!
Thank you Ms. Veronica for your patience, you were Awesome!!!!!”
“Oliver was very quick to help us, and very friendly in explaining us the way things work at the storage facility. I would definitely recommend doing business here again because of his friendly and professional work ethic.”
“I have to be honest, I don't rent a storage unit. But I had to comment about a particular employee who came in our store last night. The name tag said Patricia...older, heavyset, short hair--hope you can figure out who it was. The reason why I'm commenting on her is because of her honesty, this woman finished checking out at our grocery store and realized one of the items didn't scan. Rather than simply keeping the item like most people do, she came back in to customer service and paid for it!! Faith in humanity restored!”
“We're a vendor to Shoreview. But that doesn't mean we don't have things to say. Wonderful things. Craig is joyful person whose character permeates throughout the whole staff and operational activities of the buildings. We have thoroughly enjoyed our association with Shoreview and look forward to many more!”
“I called for information and spoke with Beverly. She was so patient and answered all my questions. She was very knowledgeable about the business and information and really helped me understand. She was awesome. Five star customer service because of her!”
“I’ve been a customer of Public storage for many years and ever as a customer, there’s nothing better than dealing with it. Individual who is very polite and respectful and that’s who I spoke to when I spoke to Mr. Reese is hard to find good customer service. and Public storage has done a good job and their hiring process with this individual. Want to say thanks Mr. Reese for letting me know about my facility not being fully secured and helping me once I got to the site.”
“Best price considering they packed my kitchen for me. Very responsive, handled the items nicely, and more importantly they were done an hour before the allotted time saving me.”
“Harjeet Singh did a great job with delivery of our container. Placed where we wanted and was efficient and courteous. He did a great job with the pick up as well. Would recommend Pack Rat for anyone looking to move at your own pace.”
7AM - 5PM
7425 Merritt Pk Dr, Manassas
Self Storage
“Incredible company to work with! They made our move from FL to VA extremely easy and were so flexible with date changes/delays on our end. The customer service is as good as it gets and we are so appreciative for the flexibility and ease of the entire process. Chris and the team at the Manassas location went above and beyond to make everything as simple as possible in an already stressful situation for us and we will be forever grateful for their help and understanding for everything.
As for the units themselves— they are top notch! We had some flooding in FL the night before we were planning to move and everything in our storage unit remained completely dry and undamaged.
You will not regret using them for any type of moving or storage”
“Jon T was my driver and he really was a gem! The entire PODS process was seamless and I felt like they really wanted to take care of me. Both of my drivers coming and going did an amazing job. Nothing was broken so that’s always a plus!”
“Me and my husband have been in a parking space. Unfortunately didn’t work, but Aunjae Was amazing. She saw a struggling. She even tried to change out spots to work some magic and it still wasn’t working. Unfortunately weren’t able to rent, but we got our refund immediately. And I’m so happy with the CUSTOMER. She wasn’t irritated anything. She was smiles and give us with us. The whole time understanding The whole situation. We try to see if we could get the same pricing at another facility with bigger spots. But unfortunately that wasn’t something doable. But Service here is amazing. Definitely recommend. “Aunjae lady with the boat that didn’t fit “””
“Although my first impressions of All Pro Movers was less than stellar and was about to give up, I had the great opportunity to have the Chris (customer service) take over as my rep. He singlyhandedly turned my view of All Pro around and made me extremely happy with my choice of movers. His professionalism, follow through and empathy were amazing. If you do use All Pro, insist on Chris being your representative. You will NOT regret it. My original sales person was not great at all and don't trust him as far as I can throw him, but during one of my calls to All Pro, I happen to get the sales department in error and spoke with a wonder young lady (wish I got her name), but if I had her as my original sales person, I would be giving All Pro all 10s on this review. What an awesome person she was...extremely informative and upfront with exactly what I should expect. All Pro, you need to hire more people like Chris and the female salesperson You'd be the Number 1 mover in America if you did! Thank you Chris for all your hard work.”
“The location was great, customer service was excellent. I was showed the storage unit that was close and in my budget. I would highly recommend if you are looking for a great storage facility.”
“Once again, the fellows did a stellar job of moving a single piece of furniture for us (a massive Restoration Hardware wall unit). They carefully dismantled the piece and wrapped all the small hardware pieces in protective wrap and then taped those inside the movers' wrap around the unit itself. They were careful with the unit every step of the way. We are looking forward to them providing our household move next month!”
“No staff on site but called the phone number and went to the main location. The gentlemen was very helpful, even went a fixed something in our unit after he got off work. Thank cube smart.”
“No complaints with the actual company. I used the online app for everything and the only tweak I would like to see is the ability to pre register and have the references checked before arriving at the business. The longest part was checking in and being verified.”
“Staff was accommodating and the gentleman who was in charge yesterday was amazing. The younger staff members would probably benefit from improving their attitudes just a bit, but they were still very helpful!”
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“ABLE Moving was a huge help. Extremely efficient and easy to work with. From getting a quote to the day of the move, these guys were professional and made my life 10x easier. Really appreciate this team and will be looking to work with them in the future.”