-
February 2023 by Busy Nana
NVS has completed THREE major renovations on our house. I simply would not hire any other company. I know this sounds like an exaggeration, but it's true. The company comes to work every day; we've never had an increase in the contract once it was agreed upon and signed. The company provides excellent designing help (and I needed it!) Our 2nd renovation cost over $200,000; after it was done, I told NVS they could send any potential customers to see our house. We had many visitors. One of my neighbors did the exact same renovation. The staff is reliable, patient with questions, and professional. The 3rd project was a total renovation of our bathrooms, plus a lot of other areas in the house, including outside work. (Our house was built in 1956.)Services: Remodeling
-
January 2023 by Andrew G.
NVS did a kitchen and living room remodel for us and did a fantastic job from start to finish. Each of the professionals I worked with along the way were organized, prompt, and knowledgeable. They adhered to the schedule and were fantastic with communication. I would not consider using any other remodeling company after working with NVS.
-
November 2022 by Diane G.
The worst experience I've ever had with any contractor!! I would give a zero as well. We ordered a small stone countertop for our tiny kitchen. It's been 1 month and the job isn't finished yet! It should have been such a simple job that took 1 hour. The designer forgot to tell the installers where to cut the holes for the sink and garbage disposal. They refused to reinstall the plumbing after they took it out so we had no water for a few day. We paid an extra 550 dollars for an outside plumber to put it back. Also, they destroyed the original backsplash that was there and haven't fixed it yet. Lastly, they forgot the backsplash do the countertop and forgot to level the piece of the countertop that they did install. I'm still waiting for them to come back and finish the job 1 month later. Fortunately, American Express stopped the payment
-
June 2022 by Lorna B
STOP what you are doing, STOP scrolling and save yourself time and headache and just call DAWN!!! We took a deep dive into cabinets (as we are gutting and remodeling our kitchen) and visited 5 kitchen cabinet showrooms! NOTHING compared to the showroom, the selection the pricing AND the amazing SERVICE and attention to detail that Dawn brought to the table. Seriously, 30 years of experience she brought to our kitchen! Even going above and beyond to suggest a few resources for extras in the project.She IS the KITCHEN WHISPER.I called on a whim, we made an appointment, she was awesome, gave us 'real life' what to expect scenarios about kitchen usage, cabinet placement and somehow managed to make our space bigger and way more usable with the magic of her cabinet design. (AND did I mention she beat every single quote we got from the other 5 showrooms w/ a higher quality product?!?) We were truly dreading doing the kitchen, all the other designers and showrooms were just cookie cutter and now we are so excited about doing this project. I can't say enough good things and guess who will be one of the first we have over for dinner when the project is completed? You guessed it...Dawn.Services: Kitchen cabinet design
-
May 2022 by Eric F.
Awesome upgrade and complete kitchen redone in April/May 2022 led by Brian, and today Christian came back one year later for a "check up" and touch up of some cabinets that needed adjustment from a year of wear and tear. Appreciate the follow up and not abandoning previous customers!
-
May 2022 by Alan F.
Following a flood in our kitchen, Christian from NVS came to help with the remediation. He did a great job. Careful and professional. Very happy with the work that NVS provided, again!Service: Kitchen cabinet refinishing
-
May 2022 by Chandee Bond
Christian is absolutely wonderful! He was timely, great communication and went the extra mile. He fixed a drawer in our kitchen after it stopped opening correctly, he did a great job!
-
April 2022 by Eva asomugha
We just wrapped up a major remodeling project. We decided to transition to them because of a horrible experience with another company that was supposed to do this new project. We added on a sun room and closed off a two level family room, adding a second level family room and laundry. From the initial sales consultation we knew we were in good hands due to Dawn who is so knowledgeable, professional, and detail oriented. The entire team (project managers, carpenters, trades, in house designer ) are all TOP notch! A project manager was present everyday of work being done! We had a staff change midway but both awesome (thank you Sean- for being so attentive). There were no random work order changes hiking up the price , the entire process was transparent as it came to scheduling and overall pricing. What we learned is that the best subcontractors work with the best contractors so every part of the process felt high end, seamless, and if there was ever an issue, the communication was wide open so nothing lingered. Of course there were some delays due to Covid so renovating in these times takes a high level of patience but we have no complaints! Just choose them and you won’t regret it! You get what you pay for!!Service: Remodeling
-
December 2021 by Kim Petersen
NVS just completed a total renovation of our guest bath. Like the complete kitchen/bath remodel NVS completed for us last year, the finished product is absolutely superb. The team of expert craftsmen that NVS provides is the best in the business. We will definitely use NVS again for future projects and highly recommend this great company.
-
March 2021 by Emil M
We were headed to the showroom today, Saturday, as it said you were open until 5. On our way Google said you would be closed by the time we got there at 2:10. We drove for forty mins. What a waste
-
November 2020 by Janet V.
Glen's response is 100% false. First, they offered to let us buy new, replacement cabinets at cost, so basically pay twice for the same cabinets. Then they offered to cover about 25% of the total cost of replacing the cabinets. I emailed the service manager explaining that they were offering to cover almost none of the cost of the incorrect order. He emailed back and promised to have a proposed resolution for us the first week of November. I heard nothing further. I have emailed him twice since then--crickets. I have had a dining room full of cabinet boxes for over a month waiting on this company to respond to an email and make some reasonable accommodate for their failure to specify the order as we requested. I will post an update if/when they ever follow through on what they claim here that they offered without actually doing anything they said they did/would.
-
October 2020 by Jessie Canfield
We actually haven’t started our remodel yet. We just stopped by their showrooms to get some inspiration. Even though we’re no where close to hiring anyone, the showroom people were extremely helpful. We didn’t feel pressured at all, and they were willing to answer any questions.
-
October 2020 by Nick T.
Easy to work with. Project was completed on time. Small hall bath.
-
October 2020 by Janet V.
If you want a company that will (a) not provide any type of design expertise (b) be completely sloppy with your project and (c) take no responsibility the second they have your money, this is the company for you. Absolutely horrible experience start to finish. We placed a $7k order for cabinets which included wall cabinets on either side of glass shelves above a bar. They came to measure and we told their employee multiple times we wanted glass doors on the cabinet (which they should have known anyway because it was for glassware over a bar). The guy didn't write anything down. We asked repeatedly for the details of the order and all they sent us was manufacturer codes which we couldn't tell anything from. We paid half up front, half on delivery. The cabinets arrived with wood doors. We called and they told us go ahead and pay for the order and they would fix it so we paid the second half by credit card. We have now spent three weeks trying to get them to provide the glass doors we ordered. They screwed it up, told us they would fix it to get us to pay, then have refused to make it right. And they have been aggressively unpleasant the entire time. I would burn my house to the ground before dealing with this firm again.
-
September 2020 by Ron Lowe
We were there at NVS to view their show room, and were greeted by a lady. She gave us a brief direction of what they have. We spent about 15 minutes around the show room, and I was waiting by the counter trying to ask further question. I believe a store manager and the lady were entertaining an older couple of their product. They saw me waiting by the counter but didn't approach me. The lady was just standing there by the manager.I was standing there by the counter for more than 5 minutes, and about 20 Ft away from them. I had eye contact with them so they are aware of me standing by the counter. We felt been mistreated and left the showroom. If you're Caucasian and retired, you would get a world class treatment.
