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November 2023 by concerned user
worst store to shop in. returns are so hard. make you wait for a long long time. the ladies just gossip. no one helps. BAD store. GO TO HOME DEPOT instead. you will be happy there.
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November 2023 by Emily Rose
Terrible attitudes and customer service is literally not available. The one guy I was able to get to pay attention to me asking for help was zero help and rude. It's almost impossible to figure out how to leave this store. EVERYTHING SAYS EMERGENCY EXIT ONLY.
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October 2023 by Thomas Dziak
Designated parking for Vets. 10% off everything in store for Vets, unlike Home Depot which has 10% most, but not all items. Cashier was extremely cool. Worth going the extra mile or two.
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September 2023 by Home Express Movers
I’ve been a loyal customer of Lowe’s for quite some time, and I can’t say enough about the consistently excellent customer service I’ve received. Whenever I visit this store, I’m greeted with a warm welcome and knowledgeable staff who are always ready to assist. Their willingness to go the extra mile to help me find the right products and offer expert advice is truly commendable.What’s equally impressive is the reasonable pricing across a wide range of products. Whether I’m working on a DIY project or tackling a home renovation, I can count on Lowe’s to offer competitive prices without compromising on quality.Furthermore, the store is well-organized, making it easy to navigate and locate the items I need. The cleanliness and overall presentation of the store enhance the shopping experience.In summary, Lowe’s not only provides great customer service but also offers products at reasonable prices. It’s my first choice for all my home improvement needs, and I highly recommend it to anyone in search of a one-stop shop for their home improvement projects.
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August 2023 by rupesh karkii
Bought product online. Got email saying order ready to pick up. Waiting for product and still waiting for 45 minutes. Representative says someone else picked up. The funny part is literally 6 employees looking at same thing and can't still figure out what is going on. Online order supposed to be simple. Something is wrong with the system or management. Asked for store manager. One lady came and try to help but still she is not ready to acknowledge and come and talk to us regarding. I would have give 0 star for review if that was an option. Worst and ridiculous service ever.
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July 2023 by Barry
I absolutely love this store.. The staff is extremely friendly and professional.. The store is always well stocked with merchandise, and it really clean ..The restrooms are always clean..
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July 2023 by Fariya Kazi
All I can say is DO NOT go to Jenn or Shannon from appliances unless you want to be chasing your tail about appliance measurement vs ordering. They made us get a measurement without checking if the model we want is in stock (even though their website says it is), and then told us the measurements don’t fit but it was a lie. We called the company who did our measurement who confirmed the product fits. They are not diligent in their research and seems like they falsify for a sale. Bogus.
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July 2023 by Hassen O.
Lowes has a deal if you buy one of three Craftsman Items for $99 you get one of a set of 7 items for free. One of the items in the to buy list it says V20 13 inches String Trimmer (Item number is included) Guess what, the item number and the description does not match. The Item number is for a V20 10 inches string trimmer. So I asked... "As a customer I don't know what the item number is, I go by the description and as the description is promising me V20 13 inches string trimmer can I get that." The agent called a manager and the lady said that I was right Lowes should honor that and asked the agent to sell me that but the system did not accept the item number for the 13 inches trimmer so she call called the store manager, his name is David, for price override. David looked at the advert and did not care at all and said to me "I don't care what the description is I go by item number and based on item number I am not going to sell you what is in the description." I said to him that by putting that description Lowes is promising to sell me that but you refusing to honor your advert you are not honoring your promise." He said to me he does not care about description and was unfriendly and sort of irritated from my question and left. I went to Lowes the second day and was curious to see if they fixed the description guess what no they did not fix it. I think I should be able to buy as promised the V20 13 inches string trimmer and get with it one of the free items as promised in the advert
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June 2023 by Michelle Fain
Ordered a washer and dryer and was told it would be there the next day and then got a call it wouldn't be here for a week. Called a week later, after 25 minutes on hold I went to the store and still no one knew what was going on. The staff is very very nice but have no idea what's going on. I just canceled the order. The girl who helped cancel was extremely nice but overall just a terrible experience
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June 2023 by Ellen M.
Simply the worst customer service of any Lowe's! They escalated issue to manager never received phone calls. This is after spending hours going back-and-forth with reps that can't comprehend a simple service issue. Never again will I buy an appliance from this location I'm even reconsidering purchasing from Lowe's and going straight to Home Depot. Pathetic!!! Stay away!!
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June 2023 by Alanna Grayson
Fantastic!! Lowes is literally my favorite store on earth!! I accidently cut my electric cord yesterday while trimming my hedges. I ran there to grab a new one ( the guy who helped Mr was knowledgeable and super friendly) I later stumbled across hydrangeas on sale!! Omg! I went home and planted them immediately!! Thank you Lowes! I'll be back soon to but supplies to finish building my pallet deck!!
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May 2023 by G
Went in again this morning, 5/22/2023 and not one single cashier working. Only self checkout AGAIN! I set everything down and WALKED OUT! I WILL NEVER GO TO THIS STORE AGAIN! The post following was a post I left months ago and NOTHING has changed. Went in this morning and not one single cashier was working and the only lines that were open were the self checkout. Not only that there must be 20 plus reserved parking spaces in their parking lot. Ridiculous. You can't even park close to the store.
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May 2023 by Dennis Michael Hona
This Associate at the customer serviceAnswered our call after waiting for 10 minutes of non stop ringing. After that not even a “hello” just putting the phone ☎️ on the side and we could hear all the conversations at the background, so we just waited for anyone to answer, but after 15 mins of waiting she just put the phone down without even talking to us. We called again after 5 minutes she answered, we tried to ask if they carry a battery ? for an electric mower, I was driving while talking to her on speaker with my Mom, she just told me to go to the website, so I asked her is any else who can help us like the manager?! Maybe ? she just told me the Manager is not available. Lowe’s management please look into this employee her name is Alice and she’s not being helpful or even nice to customers she could use additional training for Customer Service ethics and how to do her job better. We are still here lines are long and no one is still helping us it’s been 50 minutes of waiting. Still we where not helped. Mr Luis came, finally assisted us after more than an hour of waiting.And as you can see the Manager Mr Tony is just right there.
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May 2023 by Nabeel Choudry
I kept pressing the help button in the paint section for 20 min but no help came. I went up to customer service and was told someone was on break and they don't know when that person will be back. I was told I could leave if I wanted to so that's what I did. I left and went to Home Depot across the street.If you only have one person working for a section at least post a sign.
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May 2023 by Matthew Hebert
Store is trying to rip off customers on transponder. Key is costing $75 when it cost $12 blank and refuses to write non-purchase from the store. I will gladly give my business to different store that doesn’t rip clients off.