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March 2024 by Zamanullah Khalili
I knew more than the one filling my taxes in this location. She didn’t even knew how to find the attachments I sent her, I sent her one file 6 times. And when complained to her manager. Her manager was very rude and disrespectful. Please find someone great to file your taxes. I didn’t let them file my taxes, I will find someone greater and respected.
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March 2024 by Sahid Conteh
Wanda is excellent
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March 2024 by Josh
Get my taxes done there every year I have more than just a regular w2. Kristen is very professional and a fast worker. They really make sure you’re taken care of here.
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April 2023 by Lady Castro
I called to speak with my tax advisor. The lady taking the call instead of taking the message started laughing of the fact that my tax advisor is not longer taking appointments. I asked her why are you laughing? She continues doing the same. HR Block should not hire people so rude to take the front desk calls. She refused to transfer me to a supervisor or manager and refused to give me her name. If you have only this person in the front desk is her. There is lots of people out there looking for a CS job, and this type of behavior does not help your business.Thank you!
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March 2023 by Gretchen O.
I submitted my paperwork at the end of February and was told on 9 Mar that there were technical issues the representative was trying to sort out to be able to submit my return. I kept checking in asking about the status but received vague responses and no further communication about any problems. I ended up visiting the office after several weeks of this and was told that my return still had not been submitted due to the technical issue that I assumed had been cleared up. I took it on good faith as I've used H&R Block for over a decade that it would be fixed and I patiently waited several more days before reaching out again and getting another vague response. I finally asked point blank if the problem was resolved and literally have had no response. I will never use this company again for my taxes, there is no communication, no customer service and I can honestly say I have never experienced anything like this where a representative holds onto your taxes for a month and will not respond to direct questions. Would give 0 stars if I could.
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March 2023 by Thomas Adams
Preparer needed assistance from his boss 3 times to give an estimated cost, which ended up being over $500 for an hour of computer work. Incompetent consultant and a waste of time/money.
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December 2022 by Big Daddy
Was quick, easy, tax specialist was professional and nice?
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May 2022 by Andrea Ferguson
Made an appointment with Rosalyn to discuss why I haven't gotten a refund was told to call the same automated numbers that I have been calling for three days and I get nowhere with automated response numbers. I called the numbers right Infront of her and she jus said keep trying. This was a waste of time and no help.
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May 2022 by Todd Horning
Pretty simple details, left my documents with them on Monday and said by Thursday they would be done... It's Saturday no call no nothing. I went there to talk to them and still not done said they could see me Monday, well dang I sure hope so it's the last day to have them turned in. I have the simple tax forms to do in fact EZ. H&R Block you just lost another customer.
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May 2022 by Holly Wood
Ginny Mack was extremely helpful and kept me informed on what was going on. Could not ask for a better tax preparer.
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May 2022 by Jodi
So grateful. They sat down with me, took thier time to show me where and what for taxes. 1000% satisfaction
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April 2022 by Matilde Rosa
The representative was effective, attentive, and detail orientated. She consistently communicated to update us. We very much appreciate the services rendered.
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April 2022 by Richard Tibbs
My experience at H&R Block was great ,,my tax preparer was awesome, my refund is more than I have ever received, thank you H&R Block for all you did for me..
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April 2022 by Wes Shank
Roz was professional, knowledgeable, and very personable. Definitely made me want to return to H&R Block.
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March 2022 by Mike Green
Great customer service and knowledge ! There was an issue with my online appointment and i had to make a 2nd trip to complete my tax preparation
